Education Requirements:

• Bachelor’s degree or higher in Sciences/Arts

Experience Requirements:

• 7+ years experience in a leading business operational role within customer success teams, focused on the following: Offering Compliance Risk/Regulatory Compliance/Regulatory Change Management related business solutions in Senior Account Management, After Sales or Professional Services to financial services/insurance focused (BFSI) organizations, Working directly with Compliance & Risk officers, and the office of the General counsel at regulated BFSI, Analyzing business processes/operations, understanding the key drivers, and developing fit-for-purpose solutions, Experience with best-in-class Account Management and Support technologies, using SaaS tools such as ServiceNow, Zoho Desk, Salesforce Service Cloud, or similar.

Responsibilities:

• Analyze client business processes/operations, understand key drivers, and establish fit-for-purpose expansion plans with clients

• Report/Influence Product roadmap by providing summarized feedback that reduces the volume/pace/severity of tickets and help clients user our solution more effectively across their organization

• Track/Report/Improve key Internal Service Targets: Total Resolution Time

• Develop Support Packages and Expansion Plans that serve the needs of our various customers

Education Requirements:

• Bachelor’s degree or higher

Experience Requirements:

• 5+ years experience in a leading professional service role, with focus on the following: Strong background in professional services, product development and SaaS-based technology in governance, risk or compliance related systems and deployment, Deep understanding of banking, financial services and insurance sectors and experience implementing compliance, risk and/or regulatory change management processes and solutions, Background in conception, design, development and integration of process management solutions, Working directly with compliance and risk officers and the office of the general counsel at regulated BFSI’s, Analyzing business processes/operations, understanding key drivers, and developing fit-for-purpose solutions, Experience with best-in-class support technologies such as ServiceNow, Zoho Desk, Salesforce Service Cloud, or similar

Responsibilities:

• Deliver projects following project lifecycle methodologies for clients and partners

• Help clients focus on their goals and drive implementation towards a successful, on-time delivery

• Develop best practices within your areas of expertise and be a champion for platform adoption

• Collaborate and share relevant experiences and create strong partnerships with clients and colleagues alike

• Assist clients in defining the processes used for regulatory change management

Education Requirements:

• Ph.D. or Master's Degree in Computer Science, Electrical Engineering, Statistics, Mathematics, Physics, Computational Finance, Industrial Engineering, Financial Engineering, Operations Research or a similar quantitative field. Ph.D. preferred.

Experience Requirements:

• Expertise in Machine Learning, Data Mining, Pattern Recognition, Natural Language Processing or Computer Vision.

• Publications in peer-reviewed journals and conferences.

• Experience or interest in programming in one or more of these languages: C++, C, Java, Python, Go, etc.

Responsibilities:

• Lead in cutting-edge AI research and develop innovative approaches in the financial/healthcare domains to solve real-world problems. Publish your results and grow Graphen’s IP portfolio.

• Contribute ideas, develop prototypes and implement efficient and effective algorithms for Graphen solutions.

Education Requirements:

• BS or MS degree in Computer Science, Computer Engineering or similar technical field of study preferred.

Experience Requirements:

• 3-5 years of working experience in system software development.

• Software development experience in one or more general purpose programming languages including but not limited to: Java, C/C++, C#, Objective C, Python, JavaScript or Go.

• Good knowledge of Data Structures and Algorithms. Parallel and Distributed Programming skills are a bonus.

Responsibilities:

• Design, implement, test, integrate, deploy, maintain and improve various components of Graphen AI platform and solutions.

• Conduct extraction, cleansing, exploration, transformation and loading of data from various sources to Graphen data store for different applications.

• Perform customization of Graphen solutions to suit specific customer needs.

Education Requirements:

• Currently studying or graduated from a scientific or quantitative field (Preferably MS or PhD)

Experience Requirements:

• Proficiency processing large datasets with statistical packages

• Software development experience as demonstrated through course work, research projects or open source activities, preferably in Python or C++

• Applied Experience with Machine Learning and Big Data technologies

• Previous experience or course work in finance, business, economics, and/or biostatistics is a plus

Responsibilities:

• Develop AI trading strategies in various financial market (Forex, stock, ETF, etc.) for finance domain

• Develop AI analyses in genome and/or proteome data in the medical domain

• Work with large data sets and solve difficult, non-routine analysis problems

• Translate unstructured, complex business problems into Machine Learning framework

• Prototype, refine, deploy and monitor predictive models and decisions agents that are used in automation and analysis tasks

Benefits:

• Generous stock option package

• Competitive compensation package

• Comprehensive health, dental and life insurance benefits

• 3 weeks paid vacation

• Flexible working hours and work from home options

Experience Requirements:

• Proven experience (3+ years) as a Technical Writer in a technology-driven environment.

Responsibilities:

• Develop, update, and maintain high-quality technical documentation, including user manuals, FAQs, and application notes for the Apera Vue vision system software

• Collaborate with cross-functional teams in-office to locate, review, and standardize existing documentation.

• Create clear tutorials, instructional content, and diagrams that support user understanding and product adoption.

• Ensure accuracy, consistency, and alignment with brand standards in all documentation.

• Maintain up-to-date documentation in response to product updates and feature enhancements.

Benefits:

• Competitive compensation

• equity options

• benefits

Education Requirements:

• Bachelor’s or Master’s degree Commerce, administration, or similar.

• CPA designation.

Experience Requirements:

• 5+ years of experience, preference for experience in the tech industry.

Responsibilities:

• Running day-to-day operations, including AR, AP, payroll, cash management.

• Manage financial month-end close process and prepare related working papers.

• Oversee the order to cash cycle with customers.

• Preparation of semi-monthly payroll.

Experience Requirements:

• 2-5 years of B2B experience, ideally in sales technology or healthcare

Responsibilities:

• Planning and executing campaigns (including events and webinars)

• Strategizing, executing, and optimizing demand-generation initiatives that drive MQL and SQL growth

• Collaborating closely with Sales

• Contributing to a scalable marketing engine

Responsibilities:

• Executing customer-facing strategies

• Developing deep relationships with decision-makers to close and expand business within their organizations

• Independently gain access to senior levels of prospective customers.

Education Requirements:

• Bachelor’s degree in Computer Science, Data Science, or a related field (or equivalent experience).

Responsibilities:

• Develop and maintain web scraping scripts to extract data from a variety of sources.

• Collaborate with the data team to understand data requirements and implement effective scraping strategies.

• Conduct data quality assessments to ensure the accuracy and reliability of scraped data.

• Optimize scraping processes for efficiency and performance.

• Troubleshoot and resolve issues related to data extraction and scraping. Implement data storage and management solutions using SQL databases, Git, Redis, and Elasticsearch.

Benefits:

• comprehensive medical, dental, and vision plans

• yearly wellness stipend

• 401k program

• parental leave program

• workstation setup allowance

Education Requirements:

• B.S. degree in Computer Science, Engineering, or comparable degree/experience.

Experience Requirements:

• 5+ years demonstrated ability working in a technical customer-facing role, e.g., technical account management, management consultant, pre-sales engineer or customer success.

• Demonstrable ability to understand customer objectives, design solutions and identify expansion opportunities that align to value drivers within the account.

• Experience running strategic projects or professional services engagements with a strong orientation towards teaching and enablement.

• Consistent record of achieving targets and goals with a history of driving adoption and identifying risks to renewals, cross-selling and upselling.

• Influential presence in front of customers, strong presentation and interpersonal skills and the desire to become the trusted advisor.

Responsibilities:

• Build and develop relationships with senior leaders in business and IT to ultimately stay aligned with business outcomes and secure partnership in their transformation initiatives.

• Identifying critical needs of our customers and mapping appropriate resources multi-functionally including product, engineering, data science, and co-founders.

• Lead the new customer onboarding program and work with core Snorkel AI technical teams to ensure that customer requests and critical issues are resolved in a timely fashion.

• Be a customer advocate as we establish our roadmap and influence features and improvements and actively support them through the product development pipeline via collaboration with the product team.

• Partner closely with Regional Sales Leaders, Account Executives, MLEs, Data Scientists, and other internal collaborators to identify new use cases and add-on opportunities for the account team

Benefits:

• comprehensive medical, dental, and vision plans

• yearly wellness stipend

• 401k program

• parental leave program

• workstation setup allowance

Education Requirements:

• B.S. degree in Computer Science, Engineering, or comparable degree/experience.

Experience Requirements:

• 5+ years demonstrated ability working in a technical customer-facing role, e.g., technical account management, management consultant, pre-sales engineer or customer success.

• Demonstrable ability to understand customer objectives, design solutions and identify expansion opportunities that align to value drivers within the account.

• Experience running strategic projects or professional services engagements with a strong orientation towards teaching and enablement.

• Consistent record of achieving targets and goals with a history of driving adoption and identifying risks to renewals, cross-selling and upselling.

• Influential presence in front of customers, strong presentation and interpersonal skills and the desire to become the trusted advisor.

Responsibilities:

• Build and develop relationships with senior leaders in business and IT to ultimately stay aligned with business outcomes and secure partnership in their transformation initiatives.

• Identifying critical needs of our customers and mapping appropriate resources multi-functionally including product, engineering, data science, and co-founders.

• Lead the new customer onboarding program and work with core Snorkel AI technical teams to ensure that customer requests and critical issues are resolved in a timely fashion.

• Be a customer advocate as we establish our roadmap and influence features and improvements and actively support them through the product development pipeline via collaboration with the product team.

• Partner closely with Regional Sales Leaders, Account Executives, MLEs, Data Scientists, and other internal collaborators to identify new use cases and add-on opportunities for the account team

Benefits:

• comprehensive medical, dental, and vision plans

• yearly wellness stipend

• 401k program

• parental leave program

• workstation setup allowance

Education Requirements:

• BA/BS in Computer Science, Information Science or 2-3 additional years of equivalent experience

Experience Requirements:

• 6+ years of experience managing corporate IT systems in a modern cloud-first environment

• A good communicator, with a positive attitude and excitement for building new processes and policies for a rapidly growing organization

• Experience and understanding of core IT Service Management functions, such as Change Management and Incident Management.

• Experience in support and troubleshooting Mac OS and Chrome OS platforms as well as iOS & Android mobile devices

• Experience supporting a company’s IT with little or no oversight

Responsibilities:

• Efficiently handle complex IT support issues in a high-velocity environment

• Triage and prioritize multiple competing requests effectively

• Identify and implement process improvements to enhance support efficiency

• Contribute to knowledge base development and documentation

• Mentor junior team members on best practices and technical skills

Benefits:

• comprehensive medical, dental, and vision plans

• yearly wellness stipend

• 401k program

• parental leave program

• workstation setup allowance

Education Requirements:

• BA/BS in Computer Science, Information Science or 2-3 additional years of equivalent experience

Experience Requirements:

• 5+ years of experience managing corporate IT systems in a modern cloud-first environment

• A good communicator, with a positive attitude and excitement for building new processes and policies for a rapidly growing organization

• Experience and understanding of core IT Service Management functions, such as Change Management and Incident Management.

• Experience in support and troubleshooting Mac OS and Chrome OS platforms as well as iOS & Android mobile devices

• Experience supporting a company’s IT with little or no oversight

Responsibilities:

• Key player in supporting new customer launches and customizations

• Work with the solutions, product and engineering teams in supporting customer SSO, API and eligibility file integrations along with product customizations

• Provides best practices and develops reusable solutions that can be used in future implementations

• Manage multiple project timelines and delivers customer deliverables on time

• Ensure high forecasting accuracy and consistency

Experience Requirements:

• 7+ years of enterprise selling experience and 3+ years of management experience at a fast-paced, high growth B2B software company

• Significant experience and proven results selling into and navigating the complexities of an Enterprise environment across multiple industries

• Experience negotiating large 6- 7 figure deals with extremely complex terms, conditions, price pressures, and considerations

• Previous experience working at a high growth early-stage B2B software company

• Experience building sales teams from the ground up and recruiting, hiring, and training top sales talent

Responsibilities:

• Recruit and develop a world-class team of high-caliber enterprise account executives. Inspire and drive your region with a 200% on revenue target mentality. This team should include individuals with high cognitive ability, empathy, character, work ethic, grit and coachability

• Develop an in-depth understanding on Snorkel AIs products in order to be able to provide guidance and mentoring on selling, navigating complex legal negotiations, helping eliminate technical barriers, managing escalations

• Ensure effective and consistent pipeline generation & accurate forecasting with accountability around clearly defined leading indicators to drive a predictable & scalable regional business

• Implement, enable, and execute our value-based selling approach consistently across a team of high caliber account executives

• Collaborate and partner closely with our incredibly talented cross-functional teams. Build & foster strong internal partnerships with MLE, customer success, alliances, pre-sales and account development

Benefits:

• Competitive salary and equity

• Unlimited paid time off

• 401k plan with employer contribution

• Medical, dental, and vision insurance

• Generous parental leave policy

Education Requirements:

• Bachelor’s degree

Experience Requirements:

• Proven track record of success in B2B sales, with at least 5 years of experience in a similar role

• Experience selling technical products in DevTools, DevOps, Security, MLOps, and similar markets

Other Requirements:

• Confidence selling to leadership in AI, engineering, security, or similar technical VP/C level decision makers

• CRM proficiency (we use Salesforce)

• Strong written & verbal communication skills, and demonstrable confidence with technical topics

• Curiosity and a willingness to learn quickly, work hard, and achieve the goals set by the team

• Located on the West Coast

Responsibilities:

• Source, nurture, and qualify new leads—and close new logos

• Once landed at a large organization, drive expansion into new business areas and cross-selling products

• Deliver killer product demos and presentations

• Build long-standing relationships with high-potential customers

• Lead negotiations and contract discussions

Experience Requirements:

• 0-5 years

Responsibilities:

• Data-Tracking & Analytical insight

• Acquisition Marketing (Social, Search, Content, Email, etc.)

• Customer Retention

• Referral Programs & Viral Marketing

• Conversion Rate Optimization & A/B-testing Activation & User On-boarding UI / UX Visual Design Copywriting Marketing Automation Growth Hacking Mindset ‘Learnability’ & 'Passionate' (Super important!)