Director of Platform Operations
Experience Requirements:
7–12 years of experience in operations
3+ years in a senior-level or team lead capacity
Background in SaaS, digital marketplaces, or high-volume transactional platforms
Experience with selling products or software directly to customers online
Proven success managing cross-functional ops with product and engineering
Other Requirements:
Excellent judgment in fast-paced, high-stakes operational decisions
Familiarity with tools like Intercom, Stripe, ClickUp, or equivalent systems
Analytical mindset with comfort in process design and automation
Responsibilities:
Lead execution of core operational functions like support and fulfillment
Own helpdesk tools, ticket workflows, and customer service processes
Ensure purchased domains and products are delivered smoothly and on time
Collaborate with product teams to identify pain points and improvements
Maintain systems for fraud detection, transaction integrity, and security
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