Customer Success Manager
Benefits:
Social insurance complete
Jibutsuku (Learning support)
Telework allowance
GLTD insurance
LIFT! welfare package
Experience Requirements:
Experience in B2B customer negotiation and proposal
Understanding of 'The Model' type sales/CS processes (funnels, stages)
Experience in project promotion or team management (preferred)
Other Requirements:
Customer-centric mindset
Persistence to see things through
Willingness to learn new technologies and processes
Proficiency in Salesforce, Tableau, Figma, or Databricks (preferred)
Responsibilities:
Provide high-touch support for onboarding and adoption of AI-OCR services
Analyze customer usage data to create utilization strategies
Conduct regular reviews to visualize results and propose new phases
Promote upsell/cross-sell and account growth
Collaborate with product teams for feature improvement based on feedback
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