TeleWizard
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About
TeleWizard is a comprehensive AI-powered call center solution designed to transform how businesses manage customer interactions. At its core, the platform provides a 24/7 AI phone answering service and virtual receptionist capable of conducting human-like conversations. Unlike legacy IVR systems or basic chatbots that rely on rigid scripts and menu trees, TeleWizard leverages advanced language models to understand intent and engage in open-ended discussions. This allows the AI to handle complex workflows such as qualifying leads, completing intake forms, and booking appointments without frustrating callers with robotic prompts. The technology is built to be voice-first, yet it offers seamless omnichannel capabilities. The same AI agent used for phone calls can be deployed across web chat, SMS, WhatsApp, email, and social messaging platforms like Facebook and Instagram. This ensures that customers receive consistent information and service quality regardless of their preferred communication channel. The platform’s technical versatility is further enhanced by its Smart Call Memory, which enables the AI to recognize returning clients and recall past interactions, and AI Vision, which allows it to process images and email attachments for more efficient problem-solving. TeleWizard is particularly effective for high-touch industries such as legal services, healthcare, hospitality, and banking. For law firms, it serves as a specialized legal virtual receptionist that syncs directly with tools like Clio and Lawmatics to automate intake and scheduling. In the healthcare sector, it manages patient inquiries and clinical trial recruitment while maintaining HIPAA-aligned security protocols. It is also an ideal solution for any enterprise requiring overflow reception or after-hours support, ensuring that no potential lead or client inquiry goes unanswered. What distinguishes the platform is its integration-first approach and flexible credit-based utility model. It connects natively with popular CRMs and calendars, including Salesforce, HubSpot, Zendesk, and Google Calendar, to automatically update records and trigger workflows. The billing system is designed for transparency and scalability, where credits are consumed based on specific actions—such as call duration, CRM updates, or message volume—rather than flat per-seat licenses. This model, combined with enterprise-grade encryption and 50+ language support, makes it a robust alternative to traditional human-staffed answering services.
Pros & Cons
Engages in natural, open-ended discussions without the limitations of scripted prompts.
Provides seamless context-aware warm transfers to bridge calls to human staff.
Integrates directly with industry-specific platforms like Clio, Lawmatics, and Freshdesk.
Maintains a unified AI logic across phone, web chat, and social messaging channels.
Adheres to HIPAA and GDPR standards for secure handling of sensitive client data.
Outbound calling functionality is restricted and requires a manual use-case review.
Pricing is not publicly listed and requires a custom quotation process.
Standard monthly plan credits do not roll over to the following billing cycle.
Advanced features like custom data retention and deletion are reserved for enterprise plans.
Use Cases
Law firm administrators can automate client intake and consultations, syncing data directly to Clio Manage.
Healthcare providers can utilize AI agents to manage patient inquiries and recruitment for clinical trials 24/7.
Hospitality managers can deploy virtual receptionists to handle room reservations and guest support via phone and WhatsApp.
Small business owners can use overflow call handling to ensure no inquiries are missed during peak busy hours.
E-commerce teams can automate order status lookups and return processing across SMS and email channels.
Platform
Task
Features
• 50+ language support
• real-time usage analytics
• ai vision for email attachments
• native crm and calendar integrations
• smart call memory for returning clients
• warm and blind call transfers
• omnichannel messaging (whatsapp/sms/email)
• 24/7 ai virtual receptionist
FAQs
Does TeleWizard support warm call transfers?
Yes, TeleWizard can place a caller on hold, dial the destination number, and share context with the recipient before bridging the call. If the recipient is unavailable, the AI returns to the caller to take a message and sends a summary to your team.
What languages do the AI phone agents support?
The platform supports over 50 languages for its AI agents. You can configure a default language per phone number or offer a language selection menu so callers can interact in their preferred tongue.
How does TeleWizard integrate with existing phone systems?
The service is compatible with any business phone system by enabling call forwarding to a dedicated TeleWizard number. Options include forwarding all calls, only overflow calls, or those received during after-hours.
Can the AI handle appointment booking and scheduling?
Yes, the AI can handle end-to-end booking flows, check real-time availability, and enforce complex rules like buffers and office hours. It connects with Google Calendar, Outlook, and industry tools like Acuity or Clio.
How does the credit-based billing system work?
Usage is metered through credits consumed per minute for phone calls and per message for chat channels. Additional credits are deducted for specific integrated actions like updating a CRM record or performing a warm transfer.
Pricing Plans
Custom Quotation
Unknown Price• 24/7 AI Phone Answering
• 50+ Languages Supported
• CRM & Calendar Integrations
• Warm & Blind Call Transfers
• Appointment Scheduling
• Smart Call Memory
• Omnichannel Messaging Add-ons
• Enterprise-Grade Security
• AI Vision for Attachments
• Real-Time Analytics
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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