TeleWizard
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About
TeleWizard is a leading AI call center solution offering 24/7 AI phone agents to transform customer experience by handling calls, appointments, and inquiries without missed calls or wait times. The AI engages in natural, human-like, free-flowing conversations, adapting in real time and responding dynamically based on meaning rather than scripted prompts. Powered by ChatGPT and customized with business training, TeleWizard includes features like smart call memory to recognize returning clients, multilingual support for over 36 languages, brand customization, and seamless integration with CRMs and scheduling systems such as Acuity, Clio, and Google Calendar. It provides real-time analytics, an AI Call Supervisor for service quality, enterprise-grade security, and AI with Vision for image and email attachment processing. TeleWizard is ideal for various industries including law firms, healthcare, hotels, and retail, designed to enhance customer satisfaction and streamline operations.
Platform
Task
Features
• brand customization
• human-like conversations
• real-time analytics & insights
• ai call supervisor
• seamless crm & scheduling integrations
• multilingual ai phone agents
• smart call memory
• 24/7 ai phone answering
FAQs
What exactly is a credit and how is it used?
Credits are units measuring TeleWizard service consumption. Different actions like AI-driven call handling, email responses, and document visualization consume varying amounts, allowing flexible cost management.
How can I track my credit usage?
You can track your credit usage in real-time via our analytics dashboard. This helps monitor consumption effectively, allowing you to plan your usage and adjust as needed.
How many credits are charged for recording a 15-Minute call?
For a 15-minute call recording, 2 credits are charged. This is based on our rate of 1 credit per 10 minutes or per call, rounded up to cover two 10-minute increments (20 minutes total).
What happens if I exceed my monthly credit limit?
If you exceed your monthly credit allocation, you can purchase additional credits at an overage rate or set your account to auto-recharge. Credit packages start at 100 credits.
Can unused credits be rolled over to the next month?
Unused plan credits do not roll over to the next month. However, any additionally purchased credits from packages or overage charges will roll over.
Are there any additional costs for inbound and outbound calls?
Inbound call rates vary by country; US, Canada, UK, and Germany calls are free. Other countries and all outbound calls may incur costs. Extra phone numbers have monthly charges.
Is technical support included in all plans?
Yes, technical support is included with all TeleWizard plans. Our dedicated support team is available to assist you with any issues or questions you may have regarding the service.
Are there any discounts for non-profit organizations or educational institutions?
Special pricing is available for non-profit organizations and educational institutions. Please contact our sales team directly for more information on eligibility and discounted rates.
What is the Cancellation Policy?
Subscriptions can be canceled anytime, processed at the end of the current billing cycle. No refunds are issued for remaining time after cancellation. Initiate cancellation via account settings or support.
Job Opportunities
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