Smith.ai
Click to visit website
About
Smith.ai provides a comprehensive front-office solution that combines artificial intelligence with a professional human agent network. It is designed to handle inbound calls 24/7, ensuring that no lead is missed regardless of the time of day. The core offering, the AI Receptionist, manages high-volume tasks such as screening callers, answering frequently asked questions, and scheduling appointments directly into integrated calendars. By automating these repetitive tasks, businesses can maintain a constant presence without the overhead costs of a full-time in-house team. The system operates through a sophisticated interplay between AI and human intelligence. While the AI handles the bulk of common inquiries and intake processes, it can seamlessly escalate calls to a network of over 500 North American live agents for complex scenarios or specific customer requests. This hybrid model allows for high accuracy and a 'human touch' when necessary. Features include lead qualification based on custom criteria, business-specific intake questions, and automated call summaries delivered to Slack or email. It also records and transcribes every call, providing searchable records and AI-driven insights. This tool is particularly effective for service-based industries such as law firms, home service providers, marketing agencies, and financial services. For example, law firms can use the system to screen potential clients for specific case types before scheduling a consultation. The platform integrates with over 7,000 tools via Zapier and offers native connections to popular CRMs like Salesforce, HubSpot, and Clio. This ensures that all caller data, transcripts, and scheduled appointments are automatically synced with existing workflows, eliminating manual data entry. What distinguishes Smith.ai is its commitment to reliability and professional oversight. Unlike purely automated IVR systems, it offers personably voiced AI and a 30-day money-back guarantee to lower the barrier to adoption. The platform scales instantly with customer demand and provides location-specific greetings and playbooks. For businesses on annual plans, Smith.ai provides dedicated solution experts and customer success managers to fine-tune the AI's personality and conversion rates, essentially acting as an extension of the client's internal operations team.
Pros & Cons
Offers a hybrid model where AI can instantly hand off complex calls to North American live agents.
Provides 24/7/365 coverage ensuring no potential lead goes unanswered after hours or during peak times.
Supports over 7,000 integrations via Zapier alongside native CRM connections like Salesforce and HubSpot.
Includes comprehensive call transcripts and searchable recordings with every AI receptionist plan.
Self-service month-to-month plans have a high overage fee of two dollars and forty cents per call.
Annual plans are required to access dedicated customer success managers and custom integration builds.
AI-only scheduling is restricted to specific integrated calendars like Calendly.
Use Cases
Law firm owners can automate initial client screening for specific case types, ensuring only qualified leads reach the attorney's schedule.
Home service contractors like plumbers can use 24/7 answering to capture emergency calls and schedule urgent appointments while in the field.
Marketing agency managers can sync call data directly into their CRM to track lead sources and conversion rates without manual data entry.
Small business founders can reduce front-office overhead by replacing a full-time receptionist with a cost-effective AI plan for basic inquiries.
Platform
Task
Features
• automated appointment booking
• ai-powered lead qualification
• live agent escalation
• crm and zapier integrations
• call recording and transcription
• custom call playbooks
• multilingual answering service
• 24/7 call coverage
FAQs
How does the transition between AI and a human agent work?
The AI Receptionist is programmed to recognize when a caller requests a human or when a complex issue arises. It can perform a live handoff to one of 500+ North American agents for a three dollar fee per call.
Does the AI support appointment scheduling?
Yes, the AI integrates directly with Calendly to book appointments on the call. If you use other platforms, live agents can assist with scheduling if a direct link is provided.
Can I keep my existing business phone number?
You can port your current business number to the service at no additional charge. Alternatively, the platform can provide you with a unique local or toll-free number specifically for your account.
What happens if I receive a high volume of spam calls?
Smith.ai identifies and filters out spam calls so they do not count against your monthly call quota. This ensures you only pay for legitimate business interactions.
Is there a way to test the service before committing?
The platform offers a 30-day money-back guarantee for new users to test the service risk-free. There is also a DIY demo phone number available on their website to experience the AI intake firsthand.
Pricing Plans
Self-Service AI
USD95.00 / per month• ~ 2 calls per day
• Commitment-free
• Backed by 500+ Live Agents
• CRM integrations
• Lead qualification
• Call transfers
• Call recording & transcription
• Answer up to 50 custom FAQs
• Instant call summaries
Guided AI Annual
USD500.00 / per year• ~ 10 calls per day
• Dedicated Success Manager
• AI expert fine-tuning
• Custom integrations
• No overages
• Flexible call usage
• Setup and optimization
• AI analysis for all calls
Human Receptionists
USD300.00 / per month• 500+ North American agents
• 99.7% accuracy rate
• Inbound + outbound
• 24/7 coverage
• Professional live handling
Job Opportunities
Virtual Receptionist
Automate your front office with 24/7 AI call handling, lead qualification, and live agent handoffs to capture every lead and reduce operational costs instantly.
Benefits:
Work-from-home
Paid training
Healthcare benefits (30+ hours)
Employee referral bonus of $150
Team award-earning opportunities
Experience Requirements:
Experienced call-handling professional
Strong typing skills (40+ wpm)
Proficient and confident computer user
Professional and confident communicator
Other Requirements:
Authorization to work in the US or Mexico
Pass a background check
Personal computer (8GB RAM, Chrome)
Quiet environment with headset
High-speed internet connection
Responsibilities:
Answer calls for a variety of businesses
Take messages and screen new clients
Book appointments and collect payments
Understand caller needs and provide info
Transfer calls
Show more details
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
Alternatives
Answering AI
Answering AI is an AI-powered phone answering service that provides virtual receptionists for businesses, handling calls 24/7 with intelligent agents.
View Details
Phonely
Phonely is an AI phone assistant that scales customer support, answering 100% of calls with AI Voice Agents for instant, adaptable support.
View Details
NuPhone AI
Replace missed calls and standard voicemails with an AI receptionist that books appointments, qualifies leads, and transfers callers for busy business owners.
View DetailsMrCall
Automate your business phone communications with an AI agent that manages incoming calls, schedules appointments, and syncs data directly with your CRM 24/7.
View Details
newo.ai
Capture every lead and book appointments 24/7 with an AI receptionist that handles calls, texts, and CRM updates. Perfect for clinics, restaurants, and HVAC firms.
View Details
Rosie
Ensure your small business never misses a lead with an AI-powered answering service that handles 24/7 call inquiries, appointment booking, and spam filtering.
View Details
AIReception
AIReception: Conversational AI Voice Assistant for customer support, offering 24/7 availability, human-like interaction, and customizable responses.
View Details
Loman AI
Eliminate missed calls and boost order accuracy with 24/7 AI phone answering for restaurants that handles reservations, takeout orders, and POS integrations.
View Details
TeleWizard
Automate customer support and appointment booking with 24/7 human-like AI phone agents tailored for law firms, healthcare providers, and scaling enterprises.
View Details
Simple Phones
Ensure no customer call goes unanswered by deploying an AI agent that handles inquiries, schedules appointments, and integrates with your CRM 24/7.
View DetailsZenCall
Capture every missed call and automate bookings with AI voice agents that sync to your CRM 24/7, helping service-based businesses maximize revenue and efficiency.
View Details
Synthflow
Automate high-volume phone calls with human-like AI agents to qualify leads and book meetings 24/7 while integrating seamlessly with your existing CRM stack.
View Details
Dialzara
Capture every lead and book appointments 24/7 with an intelligent AI receptionist that sounds natural, handles unlimited calls, and integrates with your CRM.
View Details
My AI Front Desk
Ensure your business never misses a lead with a 24/7 AI receptionist that answers complex questions, schedules appointments, and texts customers automatically.
View Details
Slang AI
Boost restaurant revenue by automating phone reservations and guest inquiries with an AI voice agent that integrates with OpenTable, Yelp, and SevenRooms 24/7.
View DetailsFeatured Tools
adly.news
Connect with engaged niche audiences or monetize your subscriber base through an automated marketplace featuring verified metrics and secure Stripe payments.
View Details
Reztune
Land more interviews by instantly tailoring your resume to any job description using AI-driven keyword optimization and professional, ATS-friendly templates.
View Details
Image to Image AI
Transform photos and videos using advanced AI models for face swapping, restoration, and style transfer. Perfect for creators needing fast, professional visuals.
View Details
Nano Banana
Edit and enhance photos using natural language prompts while maintaining character consistency and scene structure for professional marketing and digital art.
View Details
Nana Banana Pro
Maintain perfect character consistency across diverse scenes and styles with advanced AI-powered image editing for creators, marketers, and storytellers.
View Details
Kling 4.0
Transform text and images into cinematic 1080p videos with multi-shot storytelling, character consistency, and native lip-synced audio for professional creators.
View Details
AI Seedance
Generate 15-second cinematic 2K videos with physics-based audio and multi-shot narratives from text or images. Ideal for creators and marketing teams.
View Details
Mistrezz.AI
Engage in immersive NSFW roleplay and ASMR voice sessions with adaptive AI companions designed for structured escalation, fantasy scenarios, and personal connection.
View Details
Seedance 3.0
Transform text prompts or static images into professional 1080p cinematic videos. Perfect for creators and marketers seeking high-quality, physics-aware AI motion.
View Details
Seedance 3.0
Transform text descriptions into cinematic 4K videos instantly with ByteDance's advanced AI, offering professional-grade visuals for creators and marketing teams.
View Details
Seedance 2.0
Generate broadcast-quality 4K videos from simple text prompts with precise text rendering, high-fidelity visuals, and batch processing for content creators.
View Details
BeatViz
Create professional, rhythm-synced music videos instantly with AI-powered visual generation, ideal for independent artists, social media creators, and marketers.
View Details