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Smith.ai

Automate your front office with 24/7 AI call handling, lead qualification, and live agent handoffs to capture every lead and reduce operational costs instantly.

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About Smith.ai

Smith.ai provides a comprehensive front-office solution that combines artificial intelligence with a professional human agent network. It is designed to handle inbound calls 24/7, ensuring that no lead is missed regardless of the time of day. The core offering, the AI Receptionist, manages high-volume tasks such as screening callers, answering frequently asked questions, and scheduling appointments directly into integrated calendars. By automating these repetitive tasks, businesses can maintain a constant presence without the overhead costs of a full-time in-house team. The system operates through a sophisticated interplay between AI and human intelligence. While the AI handles the bulk of common inquiries and intake processes, it can seamlessly escalate calls to a network of over 500 North American live agents for complex scenarios or specific customer requests. This hybrid model allows for high accuracy and a 'human touch' when necessary. Features include lead qualification based on custom criteria, business-specific intake questions, and automated call summaries delivered to Slack or email. It also records and transcribes every call, providing searchable records and AI-driven insights. This tool is particularly effective for service-based industries such as law firms, home service providers, marketing agencies, and financial services. For example, law firms can use the system to screen potential clients for specific case types before scheduling a consultation. The platform integrates with over 7,000 tools via Zapier and offers native connections to popular CRMs like Salesforce, HubSpot, and Clio. This ensures that all caller data, transcripts, and scheduled appointments are automatically synced with existing workflows, eliminating manual data entry. What distinguishes Smith.ai is its commitment to reliability and professional oversight. Unlike purely automated IVR systems, it offers personably voiced AI and a 30-day money-back guarantee to lower the barrier to adoption. The platform scales instantly with customer demand and provides location-specific greetings and playbooks. For businesses on annual plans, Smith.ai provides dedicated solution experts and customer success managers to fine-tune the AI's personality and conversion rates, essentially acting as an extension of the client's internal operations team.

Smith.ai pros & cons

Pros

  • Offers a hybrid model where AI can instantly hand off complex calls to North American live agents.
  • Provides 24/7/365 coverage ensuring no potential lead goes unanswered after hours or during peak times.
  • Supports over 7,000 integrations via Zapier alongside native CRM connections like Salesforce and HubSpot.
  • Includes comprehensive call transcripts and searchable recordings with every AI receptionist plan.

Cons

  • Self-service month-to-month plans have a high overage fee of two dollars and forty cents per call.
  • Annual plans are required to access dedicated customer success managers and custom integration builds.
  • AI-only scheduling is restricted to specific integrated calendars like Calendly.

Smith.ai use cases

  • Law firm owners can automate initial client screening for specific case types, ensuring only qualified leads reach the attorney's schedule.
  • Home service contractors like plumbers can use 24/7 answering to capture emergency calls and schedule urgent appointments while in the field.
  • Marketing agency managers can sync call data directly into their CRM to track lead sources and conversion rates without manual data entry.
  • Small business founders can reduce front-office overhead by replacing a full-time receptionist with a cost-effective AI plan for basic inquiries.

Smith.ai features

  • automated appointment booking
  • ai-powered lead qualification
  • live agent escalation
  • crm and zapier integrations
  • call recording and transcription
  • custom call playbooks
  • multilingual answering service
  • 24/7 call coverage

Smith.ai pricing

Is Smith.ai free? No, Smith.ai doesn't offer a free plan; pricing starts at $95 / month.

Self-Service AI

$95 / month

  • ~ 2 calls per day
  • Commitment-free
  • Backed by 500+ Live Agents
  • CRM integrations
  • Lead qualification
  • Call transfers
  • Call recording & transcription
  • Answer up to 50 custom FAQs
  • Instant call summaries

Guided AI Annual

$500 / year

  • ~ 10 calls per day
  • Dedicated Success Manager
  • AI expert fine-tuning
  • Custom integrations
  • No overages
  • Flexible call usage
  • Setup and optimization
  • AI analysis for all calls

Human Receptionists

$300 / month

  • 500+ North American agents
  • 99.7% accuracy rate
  • Inbound + outbound
  • 24/7 coverage
  • Professional live handling

Smith.ai FAQs

How does the transition between AI and a human agent work?

The AI Receptionist is programmed to recognize when a caller requests a human or when a complex issue arises. It can perform a live handoff to one of 500+ North American agents for a three dollar fee per call.

Does the AI support appointment scheduling?

Yes, the AI integrates directly with Calendly to book appointments on the call. If you use other platforms, live agents can assist with scheduling if a direct link is provided.

Can I keep my existing business phone number?

You can port your current business number to the service at no additional charge. Alternatively, the platform can provide you with a unique local or toll-free number specifically for your account.

What happens if I receive a high volume of spam calls?

Smith.ai identifies and filters out spam calls so they do not count against your monthly call quota. This ensures you only pay for legitimate business interactions.

Is there a way to test the service before committing?

The platform offers a 30-day money-back guarantee for new users to test the service risk-free. There is also a DIY demo phone number available on their website to experience the AI intake firsthand.

Open roles

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Smith.ai

Virtual Receptionist

operationsremote US$11/hour - $16/hour full-time

Benefits:

  • Work-from-home

  • Paid training

  • Healthcare benefits (30+ hours)

  • Employee referral bonus of $150

  • Team award-earning opportunities

Experience Requirements:

  • Experienced call-handling professional

  • Strong typing skills (40+ wpm)

  • Proficient and confident computer user

  • Professional and confident communicator

Other Requirements:

  • Authorization to work in the US or Mexico

  • Pass a background check

  • Personal computer (8GB RAM, Chrome)

  • Quiet environment with headset

  • High-speed internet connection

Responsibilities:

  • Answer calls for a variety of businesses

  • Take messages and screen new clients

  • Book appointments and collect payments

  • Understand caller needs and provide info

  • Transfer calls

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