Smith.ai
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About
Smith.ai offers AI-powered and human-first virtual receptionist services. They provide call answering, lead qualification, appointment booking, and payment collection. They cater to various industries including law firms, home services, and marketing agencies, and offer solutions for solo businesses to enterprises. Smith.ai integrates with popular CRM systems like Salesforce and Hubspot. Their services are designed to convert conversations to clients, offering 24/7 live-staffed support with features like lead screening, intake, and call routing. They offer different pricing plans to suit different needs, with add-ons available for additional functionality like SMS notifications and conflict checks.
Platform
Task
Features
• crm integration
• appointment booking
• web chat
• ai receptionist
• call recording & transcriptions
• lead screening & intake
• outreach campaigns
• virtual receptionists
FAQs
How does the money-back guarantee work?
At Smith.ai we offer a 14-day money-back guarantee to all new clients. If you decide Smith.ai isn’t for you in the first two weeks, we’ll refund your initial plan — no strings attached.
Do I have to sign a contract?
Smith is a month-to-month service. This means there aren’t any long term contracts.
Can I change my plan?
Yes, at any time. If you would like to change your plan, just email support@smith.ai. We'll start billing for your new plan the next month.
Do you count wrong numbers or spam towards my quota?
No, as long as the lines you forward to us pass Caller ID, you won’t be charged for spam or unsolicited sales calls.
Why do you bill by the call?
Billing per client call saves you money, and there’s no mystery accounting involved. You’re trusting us to represent you. You wouldn’t rush a client off the phone and we don’t either.
How is this worth it?
Even our most expensive plan, the pro plan, is about $33,000 less than the yearly salary of an in-house receptionist, and we still have capabilities they likely don’t.
What if I don’t need 24/7 answering?
Just tell us what hours you want us to answer, and calls outside your set answering hours can go to a number you choose, or to voicemail.
I have staff. Will they each need separate accounts?
Smith.ai is a great service as a virtual front desk for small businesses with multiple employees.
Do you offer discounted plans?
Yes! We offer a 10% discount for subscribing for 12 months.
Pricing Plans
Job Opportunities
Virtual Receptionist
Smith.ai provides AI and human-powered virtual receptionists for call answering, lead qualification, appointment booking, and payment collection. Caters to various industries and business sizes, with CRM integrations.
Benefits:
Paid training
Healthcare benefits available for agents working 25+ hours weekly
Employee referral bonus of $150
Many more team award-earning opportunities!
Other Requirements:
Authorization to work in the United States (if you are U.S.-based) and the ability to pass a background check
A personal desktop or laptop computer with Google Chrome browser installed
Minimum 8GB RAM
Minimum 1024x768 display resolution
Mac Users: MacOS Ventura 13.6.1 version or earlier
A reliable broadband internet connection. Must have less than 50 ms ping, greater than 10 Mbps download, and greater than 3 Mbps upload (tested by https://www.speedtest.net and https://networktest.twilio.com/)
Strong typing skills at a minimum of 40 wpm
A quiet environment for answering calls, plus a headset with a microphone arm attached
Responsibilities:
Work 100% remote
Answer calls for a variety of different businesses and professionals
Take messages, screen new clients, book appointments, collecting payments, and transfer calls
Understand the caller’s needs and provide business information
Be part of a team and contributing to continued excellence
Show more details
Virtual Receptionist
Smith.ai provides AI and human-powered virtual receptionists for call answering, lead qualification, appointment booking, and payment collection. Caters to various industries and business sizes, with CRM integrations.
Benefits:
Paid training
Healthcare benefits available for agents working 25+ hours weekly
Employee referral bonus of $150
Many more team award-earning opportunities!
Other Requirements:
Authorization to work in the United States (if you are U.S.-based) and the ability to pass a background check
A personal desktop or laptop computer with Google Chrome browser installed
Minimum 8GB RAM
Minimum 1024x768 display resolution
Mac Users: MacOS Ventura 13.6.1 version or earlier
A reliable broadband internet connection. Must have less than 50 ms ping, greater than 10 Mbps download, and greater than 3 Mbps upload (tested by https://www.speedtest.net and https://networktest.twilio.com/)
Strong typing skills at a minimum of 40 wpm
A quiet environment for answering calls, plus a headset with a microphone arm attached
Responsibilities:
Work 100% remote
Answer calls for a variety of different businesses and professionals
Take messages, screen new clients, book appointments, collecting payments, and transfer calls
Understand the caller’s needs and provide business information
Be part of a team and contributing to continued excellence
Show more details
Customer Engagement Representative
Smith.ai provides AI and human-powered virtual receptionists for call answering, lead qualification, appointment booking, and payment collection. Caters to various industries and business sizes, with CRM integrations.
Experience Requirements:
1+ years of outbound customer engagement experience or equivalent skill set
Responsibilities:
Make impactful outbound prospect calls, set appointments, engage with customers, and cultivate new relationships for diverse businesses remotely.
Show more details
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