Newo.ai
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About
Newo.ai is a platform for creating human-like AI agents for various businesses. It allows users to build AI receptionists, sales agents, etc. in minutes. The platform integrates with popular booking systems, offers omnichannel communication (phone, SMS, email, chat), and provides features like call recording, transcription, and reporting. Pricing plans range from $99/month to custom enterprise solutions. Newo.ai boasts its ease of use, requiring no programming skills for basic functions, and offers 24/7 human support.
Platform
Features
• live chat
• reporting
• bookings and scheduling
• sms
• customer service
• phone conversation
• outbound reminders
• calculations and instant estimates
FAQs
Can the AI Employee speak multiple languages?
Yes. It's pretty awesome.
Can I keep my current phone number?
Yes. Simply forward calls from your public phone number to your AI number, which we will provide along with your AI Employee.
Can I use the AI Employee only after business hours?
Absolutely. You can choose to forward calls from your public phone number 24/7, only after business hours, or in overflow mode (e.g., after the second or third ring if your human employee doesn't pick up).
Can I add live chat with the AI Employee to my website?
Yes. The Newo.ai platform includes a built-in live chat system at no additional cost. Adding it to your website boosts conversions and increases bookings.
Can the AI Employee communicate with guests via SMS?
Yes. One of the key features of Newo.ai is its omnichannel capability, allowing communication across multiple channels like phone, SMS, email, live chat, ManyChat, WhatsApp, Instagram, and other messengers. This significantly improves conversion rates and booking numbers.
Can the AI Employee handle multiple calls simultaneously?
Yes. This helps capture more orders during peak hours.
Can the AI Employee call my guests and invite them to events?
Yes. Your AI Employee works in both inbound and outbound modes. You can upload a list of customer names, phone numbers, and call details to a connected Google Sheet. For example: “Hey, Steven, long time no see! I remember you love Pinot Noir—join us with your family on Sunday for brunch. A local winery will be hosting a wine tasting!” Then click “Go,” and your AI Host will start calling guests, engaging them in friendly conversations and personalized invitations. This can help increase restaurant revenue during slower periods.
Is implementing the AI Employee really free?
Yes, the standard functionality is free. Most of the features described on this page are included in the standard functionality. Custom integrations with CRM systems or unique behavior logic are not part of the standard package.
How long does it take to implement the AI Employee?
Implementation with standard functionality takes between 2 hours and 2 days, depending on the workload of our certified agent designers.
Can I implement the AI Employee on my own?
Yes, you can create an agent by linking your Google Maps listing or website through our platform. The agent learns on its own and takes only 3 minutes to set up. However, you may need to tweak some parameters, such as specifying where to forward after-hours emergency calls or which email address to use for catering requests. For a seamless setup, it's easier to schedule a free video call with our specialist, who will ensure everything is configured perfectly.
What should I do if I want to change the AI Employee behavior?
You can easily make simple changes, such as updating your menu or adjusting business hours, on your own. However, for more complex modifications (e.g., “During the holiday season, don't allow single-person table bookings or delivery orders. Takeout orders should only be accepted until 3 PM”), we recommend delegating this to our certified agent designers. Some changes can be made for free, while others may require a few hours of professional services. The cost for these services starts at $65/hour, depending on the complexity.
Can I listen to the AI Employee calls with guests?
Yes. You will have access to a dedicated business portal where you can listen to call recordings, read transcripts, and view summaries.
How does the AI Employee stay updated on menu changes?
With standard functionality, you manually upload menu updates as often as needed. A simple customization can enable the system to automatically retrieve updated menu information from your website on a schedule or integrate directly with your POS system.
Can the AI Employee transfer a call to a human manager if the guest requests it?
Yes. Out of the box, Newo.ai AI Employee include highly flexible settings for forwarding customer information to staff. For example: During business hours, important inquiries (e.g., a guest wants to book a large order) can be immediately forwarded to a manager. For operational requests (e.g., a request for a receipt copy or lost items), the AI Employee can forward details via SMS or email. During after-hours, the AI Employee can collect the details of any inquiry and send a summary via email. These settings require no programming and can be adjusted by you as the user, without needing assistance from our professionals.
Can I try the AI Employee and then cancel?
Yes, we offer monthly plans with no annual contract. You can cancel anytime, and you only pay for the current month.
Pricing Plans
Job Opportunities
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