GPTHelp
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About
GPTHelp is an AI-driven platform designed to automate website customer support by creating custom chatbots trained specifically on a company's existing data. Instead of manually inputting FAQ pairs, users simply provide a website URL, sitemap, or specific document links, and the tool automatically crawls and processes the content. This allows the AI to understand the nuances of the business's offerings and provide accurate, context-aware answers to visitor inquiries in real-time. The tool offers a high degree of customization, allowing users to align the chatbot's appearance and behavior with their brand identity. Beyond changing colors and icons, administrators can define the AI's personality, assign specific roles, and set the tone for interactions. For practical oversight, the platform includes a dashboard where owners can monitor live chat history, take over conversations from the AI when human intervention is needed, and manually refine the AI's answers to ensure ongoing accuracy. This solution is particularly effective for small to medium-sized businesses, e-commerce stores, and technical documentation sites that receive repetitive queries. By offloading initial support layers to an AI trained on their own documentation, teams can reduce response times and free up human staff for more complex issues. It supports multiple file formats, including PDF, DOCX, and CSV, and can operate in various languages, making it a versatile choice for international operations. What distinguishes GPTHelp from generic chat tools is its ease of deployment and training. It utilizes advanced OpenAI models to process information without requiring the user to have technical expertise in machine learning. While it functions as a standalone embeddable widget, it also offers enterprise-level integrations for ticketing platforms and whitelabeling options for agencies looking to provide branded support solutions to their own clients.
Pros & Cons
Automatically fetches and trains on website content by simply entering a URL.
Supports a wide range of file types including PDF, DOCX, PPTX, and MD for training.
Enables human intervention by allowing owners to take over AI conversations in real-time.
Functions across multiple languages for both training content and user queries.
Provides a 7-day free trial for the Starter plan to test full capabilities.
Automatic retraining when website content changes is currently not supported and requires manual clicks.
Direct integrations with Slack, WhatsApp, or Facebook Messenger are not available in standard plans.
The branding label can only be removed through a custom corporate or enterprise plan.
Ticketing platform integrations like Hubspot or Freshdesk are restricted to Enterprise customers.
Use Cases
Customer support managers can automate responses to common FAQs by training the bot on their help center, reducing overall ticket volume.
E-commerce owners can guide shoppers by embedding a chatbot trained on product descriptions and shipping policies to increase conversion rates.
SaaS developers can provide instant technical assistance by linking the bot to their Gitbook or technical documentation pages.
Digital agencies can offer whitelabeled AI support solutions to their clients as a value-added service through the enterprise option.
Content creators can upload various files like PDFs and research papers to create a specialized knowledge bot for their community members.
Platform
Task
Features
• multi-language support
• automated website crawling
• zendesk and gitbook integration
• conversation history monitoring
• human takeover capabilities
• ai personality and role configuration
• customizable ui design
• multi-format file training (pdf, docx, csv)
FAQs
How do I train the chatbot?
You can train the bot by entering a website URL, sitemap, or links to Zendesk/Gitbook. Additionally, you can upload files in formats like CSV, PDF, and DOCX for the AI to process.
Does the bot support languages other than English?
Yes, the chatbot can be trained on content in any language. It is also capable of understanding and responding to visitor questions in multiple languages beyond just English.
Can I monitor what users are saying to the AI?
Yes, the dashboard provides a full history of all user interactions. You can view the specific questions asked and the AI's responses to evaluate performance and accuracy.
Is it possible for a human to intervene in a chat?
Yes, the platform allows you to monitor conversations in real-time within the dashboard. You can manually take over a conversation from the AI if a user requires personal assistance.
How long does the training process take?
The training time depends on the volume of content and number of pages, but it is typically completed within a few minutes. Once finished, the bot is immediately ready for deployment.
Can I customize how the chatbot looks?
You can fully customize the chatbot's color, size, and icons to match your branding. It also allows you to set the AI's personality, specific support roles, and name.
Is there a way to integrate this with Slack or WhatsApp?
Currently, there are no built-in integrations for Slack or WhatsApp in standard plans. However, the company offers custom builds for these integrations for enterprise-level customers.
What happens if my website content changes?
To update the chatbot with new website content, you must manually click the Retrain button in the dashboard. Automated periodic retraining is a feature currently under development.
Pricing Plans
Starter
USD19.00 / per month• Create 2 chatbots
• 100 web pages
• 30 files
• 2 MB per file
• 2000 monthly messages
• Add raw text content
• Embed on unlimited websites
• 7-day free trial
Growth
USD49.00 / per month• Create 5 chatbots
• 250 web pages
• 70 files
• 3 MB per file
• 5000 monthly messages
• Add raw text content
• Embed on unlimited websites
Premium
USD99.00 / per month• Create 10 chatbots
• 500 web pages
• 100 files
• 5 MB per file
• 15000 monthly messages
• Add raw text content
• Embed on unlimited websites
Business
USD270.00 / per month• Create 25 chatbots
• 2500 web pages
• 250 files
• 7 MB per file
• 50000 monthly messages
• Add raw text content
• Embed on unlimited websites
• Priority support
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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