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AiChat

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About

AiChat is an award-winning AI-powered conversational experience platform for brands. It offers a suite of AI-powered software for marketing, sales, and customer service across multiple chat channels. Their products include a Conversational Service Suite, Conversational Marketing Suite, and Conversational Commerce Suite. AiChat's technology uses Natural Language Processing, machine learning, and allows for human-AI collaboration. It supports multiple languages, including Southeast Asian languages and slangs. The platform integrates with various CRM, marketing automation, and e-commerce platforms. AiChat's clients include major brands like Coca-Cola, Philips, and Tesco.

Platform
Web
Keywords
aichatbotmarketing automationconversational aicustomer service
Task
chatbot creation

Features

automated replies

leads qualify

unified chat

survey builder

smart routing to agents

knowledge base builder

a.i assisted live chat

chat analytics +crm integration +appointment booking +ticketing system +generative ai +customer profiling +targeted messaging campaign +1 x leads generation campaign +personalized content +lo

Job Opportunities

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AiChat

Account Manager/ Executive

AiChat is an award-winning AI-powered platform providing conversational AI solutions for marketing, sales, and customer service.

salesonsiteSingapore, SGfull-time

Benefits:

  • Great pay and perks

  • Opportunity toward great career progression

  • Learn from some of the world’s best across all fields

Experience Requirements:

  • Demonstrated ability to self-plan, carry out and report on activities based on a set of provided objectives.

  • A proven track record in at least one other significant career role with client-facing experience for handling account activities or project management

  • High level of presentation skills and confidently able to present materials for sales meetings with ability to identify opportunities and progress discussions

  • Familiar with user flow diagram and good understanding of UX design

  • Strong practical knowledge of MS Office, particularly Excel and PowerPoint

Other Requirements:

  • People skills – will be expected to lead account management activities, work with internal personnel and with Director-level clients on a regular basis

  • Experience in Marketing/ CRM SaaS Technology

Responsibilities:

  • Develop in depth understanding of the sectors to refine the proposition to the client/prospect and feedback into the product roadmap

  • Deliver proactive account management by providing business solutions to clients. Identify, progress and report on new commercial opportunities.

  • Generate sales leads through attending industry events, working with telesales, outbound marketing activity and other techniques.

  • Present products and services to clients and prospects, specializing in the Messaging, A.I, Marketing and Social CRM core offerings.

  • Fully understand the client’s business objectives in order to develop optimised conversational user-journey; provide creative ideas and conceptualising them into a brief that is easily understood by both client and internal tech team.

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Product Design Manager

AiChat is an award-winning AI-powered platform providing conversational AI solutions for marketing, sales, and customer service.

Benefits:

  • Great pay and perks

  • Opportunity toward great career progression

  • Learn from some of the world’s best across all fields

Experience Requirements:

  • 3-5 years of professional experience designing and shipping excellent products

  • A strong portfolio that showcases your work, provides detail of your role on projects, and shows examples of functional designs and/or projects that you have contributed to from start to finish

  • Experience leading human-centered interaction design activities, e.g. research, information architecture, task flows, wireframes and understanding of latest UX patterns.

  • A professional portfolio demonstrating both visual and interaction design experience. Strong visual design background, e.g. color, composition, typography and shape.

  • Hands on experience with one or more design tools e.g Sketch, Invision, Adobe Creative Suite etc.

Other Requirements:

  • Experience designing for mobile apps, web, accessibility, and analytics

  • Passionate curiosity regarding emerging trends in innovation and enthusiasm for using the design process to make businesses more effective, relevant and successful.

  • Knowledge of HTML, CSS, JavaScript, and modern JS libraries/frameworks for creating data-intensive applications

  • Knowledge of SaaS/PaaS (Cloud Computing), relational databases and web technologies

  • Strong verbal and written communication skills as well as excellent presentation skills

  • Self-motivated, a good communicator, and able to balance quality deliverables with tight deadlines

Responsibilities:

  • Work with cross-functional teams of AI Research, Marketers, and Engineers

  • Present design solutions to partners and company executives, defend design decisions and incorporate feedback into the design cycle

  • Directly work with users to conduct user research, understand customer empathy and build design assets in the form of prototypes, concept sketches or high-fidelity mockups.

  • You will be creating user interface designs that are intuitive, beautiful and provide tremendous value to the end users.

  • You will be leading the UI/UX around the product design and will work in close collaboration with your awesome team members.

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Business Development Manager

AiChat is an award-winning AI-powered platform providing conversational AI solutions for marketing, sales, and customer service.

Benefits:

  • Great pay and perks

  • Opportunity toward great career progression

  • Learn from some of the world’s best across all fields

Experience Requirements:

  • Relevant experience of selling enterprise software solutions, ideally business applications gained within a major software vendor.

  • Successful history of net direct new business sales, with the ability to prove consistent delivery against targets.

  • Demonstrable track record of sales over achievement.

  • Credibility at all levels and evidence of building strong relationships internally and with the customer.

  • Bachelors Degree of equivalent preferred.

Other Requirements:

  • Experience selling to strategic accounts

Responsibilities:

  • You will manage the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales, while expanding existing accounts.

  • You will be identifying customer’s business goals and marketing objectives, do research and preparing sales pitch deck.

  • You will be analyzing performance of the chat analytics, derive metrics, providing insights and recommendations to optimize the chatbot/ virtual assistant to ensure KPI is met.

  • Territory identification and research, to formalise a go to market territory strategy and create qualified target account list within 30 days.

  • Pipeline development through a combination of cold calling, email campaigns and market sector knowledge/intelligence.

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