Yellow.ai
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About
Yellow.ai is an enterprise-grade agentic AI platform designed to automate customer experience (CX) and employee experience (EX) through human-like conversations. Unlike traditional chatbots that follow rigid scripts, this platform utilizes agentic AI to create bots that can think, act, and resolve issues autonomously across voice, chat, and email. By leveraging a multi-LLM architecture, the platform enables businesses to orchestrate complex workflows and provide consistent support across more than 35 channels, including WhatsApp, Salesforce, and Zendesk. Its primary goal is to reduce operational costs and service delays while maintaining a high level of customer satisfaction through 24/7 availability and autonomous resolution. The platform’s core functionality revolves around its Agent Builder 2.0, which allows users to design and deploy AI agents using natural language prompts rather than complex coding. It features VoiceX, a specialized voice AI for natural-sounding phone interactions, and a conversational knowledge base that uses Agentic RAG (Retrieval-Augmented Generation) to turn existing enterprise documents into conversational assets. For technical teams, the platform provides an AI Copilot for testing and debugging, along with over 150 plug-and-play integrations to connect with existing CRM and ERP systems. The analytics module provides real-time sentiment tracking and topic analysis to help managers optimize agent performance and identify gaps in the knowledge base. Yellow.ai is specifically tailored for mid-to-large scale enterprises in industries such as banking, financial services, healthcare, retail, and utilities. It serves customer service leaders looking to scale support operations without proportionally increasing headcount, as well as HR and IT managers aiming to automate internal employee requests. Because the platform adheres to strict security standards—including HIPAA, SOC 2 Type II, and ISO 27001—it is particularly well-suited for highly regulated sectors that require robust data protection and responsible AI guardrails. What sets Yellow.ai apart from competitors is its no-vendor-lock-in approach through its multi-LLM architecture. This allows enterprises to choose the most efficient large language model for a specific task or switch to newer models as they become available. Furthermore, the platform emphasizes agentic discovery, which helps businesses identify automation opportunities with zero initial setup. By combining omnichannel orchestration with deep backend integrations, Yellow.ai ensures that conversational context is never lost, even if a customer moves from an image-based chat on a mobile app to a voice call with an agent.
Pros & Cons
Supports over 35 communication channels including WhatsApp and voice.
Multi-LLM architecture prevents vendor lock-in and improves response accuracy.
Certified with HIPAA, SOC 2 Type II, and ISO standards for high security.
Provides 150+ pre-built integrations with major CRMs like Salesforce and Zendesk.
Offers a free entry tier for businesses to test automation with 500 resolutions.
Free plan is strictly limited to 500 resolutions before incurring costs.
Additional resolutions on the free tier are expensive at $0.99 each.
Advanced voice and email automation features are restricted to the Enterprise plan.
Omnichannel support is significantly limited in the non-enterprise versions.
Use Cases
Customer Service Managers can deploy autonomous agents to handle routine tickets, aiming for up to 90% automation rates.
HR Operations Teams can automate the distribution of W2s and internal documents, reducing employee wait times from hours to minutes.
Retail Brands can use VoiceX to provide 24/7 automated phone support for order tracking and basic troubleshooting without human staff.
IT Support Teams can implement the Conversational Knowledge Base to allow employees to self-serve technical issues using internal documentation.
Marketing Professionals can run proactive campaigns and notifications across multiple messaging channels to drive user engagement.
Platform
Task
Features
• multi-llm architecture
• 150+ enterprise integrations
• agentic ai orchestration
• real-time sentiment analytics
• conversational knowledge base (rag)
• agent builder 2.0 (no-code)
• omnichannel support (35+ channels)
• voicex natural voice ai
FAQs
Can I use different AI models with Yellow.ai?
Yes, the platform features a multi-LLM architecture that allows you to choose from 15+ cutting-edge models. This ensures you can use the best model for a specific task and avoid vendor lock-in as new technology emerges.
What communication channels are supported?
Yellow.ai supports over 35 channels, including voice, chat, email, and SMS. Common integrations include WhatsApp, Salesforce, Zendesk, Genesys, and HubSpot, allowing for seamless omnichannel orchestration.
Is the platform secure for healthcare and finance data?
Yes, the platform is built with enterprise-grade security and holds certifications for HIPAA, SOC 2 Type II, ISO 27001, and ISO 27701. It uses robust guardrails and Responsible AI principles to protect sensitive data.
What is the difference between the Free and Enterprise plans?
The Free plan is limited to 1 agent and 500 resolutions per month, while the Enterprise plan offers unlimited agents, support for all 35+ channels, and advanced features like VoiceX and zero-setup automation.
How does the AI handle existing company documentation?
The platform uses a Conversational Knowledge Base powered by Agentic RAG. This allows the AI agents to ingest your enterprise intelligence and provide accurate, context-aware responses based on your specific documents.
Pricing Plans
Enterprise
Unknown Price• Unlimited AI Agents
• Unlimited sessions
• All 35+ channels
• Unlimited VoiceX
• 150+ out-of-box integrations
• Full AI Copilot access
• Agentic Discovery (zero-setup)
• SOC2/GDPR/ISO compliance
• Custom Dashboards
• Sentiment & Topic Tracking
Free
Free Plan• 1 AI Agent
• 500 resolutions per month
• Limited channels supported
• 1,000 User360 records
• 1 active campaign
• 10 templates
• Basic compliance
• Limited AI Copilot access
• Overage: $0.99 per resolution
Job Opportunities
GTM recruiter
Deliver human-like customer and employee experiences across 35+ channels using an agentic AI platform that automates voice, chat, and email support at scale.
Benefits:
Competitive compensation and benefits
Opportunities for global exposure
Career advancement
Flexible work environment
Collaborative, innovative, and inclusive culture
Experience Requirements:
4-8 years of experience in recruiting
Focus on GTM roles (Sales, Marketing, Customer Success, and Partnerships)
Proven track record of hiring in US and/or international markets
Expertise in sourcing passive candidates
Building diverse talent pipelines
Other Requirements:
Strong interpersonal and communication skills
Familiarity with Applicant Tracking Systems (ATS)
Ability to adapt to changing priorities
Responsibilities:
Manage the full-cycle recruitment process for GTM roles
Identify and engage top talent through various channels
Partner with hiring managers and leadership teams
Deliver an exceptional candidate experience
Track and analyse recruitment metrics
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Security Engineer
Deliver human-like customer and employee experiences across 35+ channels using an agentic AI platform that automates voice, chat, and email support at scale.
Education Requirements:
Relevant coursework or certifications (e.g., CEH, OSCP, CRTP, CompTIA Security+)
Experience Requirements:
1+ Years of experience in Information Security
Familiarity with vulnerability assessment and penetration testing (VAPT) tools
Basic experience with scripting languages (e.g., Python, Bash)
Knowledge of security practices for AI/ML
Experience or participation in bug bounty programs or CTF competitions
Other Requirements:
Familiarity with VAPT tools such as Burp Suite, Nessus, nmap, Metasploit, etc.
Research and stay updated on the latest cybersecurity threats
Responsibilities:
Assist in monitoring and analyzing security alerts and incidents
Conduct basic VAPT and report findings
Collaborate with cross-functional teams to support security audits
Document incident response procedures
Assist with the deployment and maintenance of security tools
Show more details
Ratings & Reviews
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