Yellow.ai
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About
Yellow.ai is an enterprise-grade agentic AI platform designed to automate customer service and employee experiences. It moves beyond simple chatbots by deploying autonomous AI agents that can think, respond, and act within complex scenarios across various industries. The platform's core mission is to transition from traditional "Software as a Service" models to "Service as a Software," where intelligence serves as the primary interface to drive specific business outcomes like cost reduction and increased resolution rates without manual intervention. The platform operates on a multi-LLM architecture, allowing businesses to select or switch between various large language models to optimize performance and avoid vendor lock-in. Key components include "Nexus," a universal agentic interface that autonomously identifies patterns and fixes issues, and "VoiceX" for human-like voice interactions. It supports omnichannel orchestration across 35+ channels, including voice, email, chat, and SMS, while maintaining conversational context. Users can build these agents using natural language prompts through the Agent Builder 2.0 or utilize the AI Copilot for automated testing and debugging. The tool is specifically tailored for medium to large enterprises across diverse sectors such as BFSI, Healthcare, Retail, and Utilities. It serves customer support leads looking to reduce average handle time (AHT) and operational costs, as well as HR departments seeking to automate employee workflows like W2 distribution or internal ticketing. With support for over 135 languages and robust security certifications including HIPAA, SOC 2 Type II, and ISO 27001, it is ideal for global brands requiring high-scale, compliant automation. What sets Yellow.ai apart is its integrated "Analyze" module and Agentic RAG capabilities. Unlike passive dashboards, its analytics actively improve performance by generating knowledge base articles from existing conversations and optimizing responses in real-time. The platform's ability to handle multi-modal inputs—including images, documents, and video responses—alongside its 150+ pre-built integrations with stacks like Salesforce, Zendesk, and Genesys, provides a deep automation layer for complex enterprise tech stacks.
Pros & Cons
Supports over 135 languages with high intent accuracy for global deployments.
Multi-LLM flexibility allows switching between models to optimize for performance or cost.
Delivers up to a 60% reduction in operational costs through autonomous service.
Integrates with 150+ enterprise tools including Salesforce, Zendesk, and HubSpot.
Enterprise-ready with HIPAA, SOC 2 Type II, and ISO compliance certifications.
The Free plan is restricted to 500 resolutions per month and only one AI agent.
Additional resolutions on the free tier carry a high cost of $0.99 each.
Access to the pro-code developer interface is limited to the Enterprise tier.
Advanced VoiceX and Agentic Discovery features are excluded from the basic free version.
Use Cases
Customer service leads can deploy autonomous agents across 35+ channels to handle 90% of routine inquiries without human intervention.
HR departments can automate employee experiences such as W2 distribution and benefits FAQs, providing instant 24/7 internal support.
Retail companies can utilize multi-modal support to allow customers to upload photos of damaged goods for automated claim processing.
Financial institutions can use the HIPAA and SOC 2 compliant environment to handle sensitive data during secure account inquiries.
Sales teams can use the AI Copilot to test and optimize agent workflows in natural language before full deployment.
Platform
Task
Features
• real-time sentiment analysis
• omnichannel orchestration
• multi-llm architecture
• 150+ enterprise integrations
• ai copilot for testing/debugging
• agentic rag knowledge base
• voicex human-like voice ai
• nexus universal agentic interface
FAQs
What languages does Yellow.ai support for customer interactions?
Yellow.ai supports over 135 languages and dialects, allowing global enterprises to communicate in a customer's preferred language. The platform's generative AI models are trained on billions of annual conversations to ensure high accuracy and natural-sounding interactions.
How does the multi-LLM architecture benefit my business?
The multi-LLM architecture allows you to choose the best-performing model for specific tasks while avoiding single-vendor lock-in. This flexibility ensures you can adopt new, superior models as they emerge and maintain competitive pricing and performance.
Does Yellow.ai integrate with my existing CRM and support tools?
Yes, the platform offers over 150 pre-built enterprise integrations with popular systems like Salesforce, Zendesk, Genesys, and HubSpot. These integrations allow the AI agents to access real-time user insights and resolve tickets directly within your existing workflow.
Can the AI handle inputs beyond simple text chat?
Yellow.ai features multi-modal support, meaning agents can process and respond to images, voice recordings, documents, and video. This allows customers to show problems visually or send detailed requirements for more effective support.
What security standards does the platform follow?
The platform is built with enterprise-grade security and is compliant with major standards including HIPAA, SOC 2 Type II, ISO 27001, and GDPR. It uses robust guardrails and responsible AI principles to protect sensitive data during interactions.
Pricing Plans
Enterprise
Unknown Price• Unlimited AI Agents
• Unlimited sessions
• 35+ Channels supported
• 150+ Out-of-box integrations
• VoiceX Natural Voice AI
• Agentic Discovery
• AI Copilot (Testing/Debug)
• Advanced Analytics & Sentiment Tracking
• Custom Dashboards
• SOC2/GDPR/ISO Compliance
Free
Free Plan• 1 AI Agent
• 500 included resolutions per month
• $0.99 per resolution after limit
• 2 Agents limit
• 1,000 User360 records
• 1 active campaign
• 10 templates
• Basic RBAC
• Limited channels
• Limited integrations
Job Opportunities
GTM recruiter
Automate complex customer service workflows and reduce operational costs by up to 60% with an agentic AI platform that deploys autonomous, multi-modal agents.
Benefits:
Collaborative, innovative, and inclusive culture
Competitive compensation and benefits
Opportunities for global exposure and career advancement
Flexible work environment
Work with a global leader in Conversational AI
Experience Requirements:
4-8 years of experience in recruiting
Strong focus on GTM roles (Sales, Marketing, Customer Success, and Partnerships)
Proven track record of hiring in US and/or international markets
Expertise in sourcing passive candidates and building diverse talent pipelines
Other Requirements:
Strong interpersonal and communication skills
Familiarity with Applicant Tracking Systems (ATS) and recruitment tools like LinkedIn Recruiter
Ability to adapt to changing priorities and thrive in an agile environment
Responsibilities:
Manage the full-cycle recruitment process for GTM roles
Identify and engage top talent through various channels
Partner with hiring managers and leadership teams to understand hiring needs
Deliver an exceptional candidate experience
Stay updated on global hiring trends and compensation benchmarks
Show more details
Security Engineer
Automate complex customer service workflows and reduce operational costs by up to 60% with an agentic AI platform that deploys autonomous, multi-modal agents.
Education Requirements:
Relevant coursework or certifications (e.g., CEH, OSCP, CRTP, CompTIA Security+)
Experience Requirements:
1+ Years of experience in Information Security
Familiarity with vulnerability assessment and penetration testing (VAPT) tools
Basic experience with scripting languages (e.g., Python, Bash) for automation tasks
Knowledge of security practices for AI/ML, including model vulnerability and data privacy for LLMs
Other Requirements:
Experience or participation in bug bounty programs or Capture the Flag (CTF) competitions
Responsibilities:
Assist in monitoring and analyzing security alerts and incidents
Conduct basic VAPT and report findings to the security team
Research and stay updated on the latest cybersecurity threats and tools
Collaborate with cross-functional teams to support security audits
Document incident response procedures and other critical processes
Show more details
Ratings & Reviews
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