Yellow.ai
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About
Yellow.ai is an Agentic AI Platform for service automation. It offers a customer service automation platform with a multi-LLM architecture trained on billions of conversations. Key features include VoiceX (human-like voice AI agents), omnichannel support across 35+ channels, in-house LLMs for speed and accuracy, and 150+ plug-and-play integrations. It provides solutions for customer service and employee experience across industries like BFSI, healthcare, retail, and utilities. Their LLMs include YellowG LLM, Orchestrator LLM, and Komodo 7B. The platform focuses on delivering human-like interactions, improving CSAT, automating tasks, and providing insights to leaders.
Platform
Task
Features
• omnichannel support
• ai-powered chatbots
• integrations
• chat
• voice
FAQs
Cloud-based vs. On-premise: Which deployment option is right for my business?
Choosing between cloud-based and on-premise depends on scalability and IT resources.
How can contact center software improve agent productivity?
It streamlines workflows, and intelligent call routing.
How can contact center software improve customer satisfaction?
Customers feel heard, valued and understood.
Can contact center software support remote agents?
Yes, contact center software supports remote agents, especially the cloud-based type.
Pricing Plans
Enterprise
Unknown Price• Unlimited Bots
• All Channels
• Unlimited Custom integrations (APIs)
• Custom dashboards (data explorer)
• Unlimited Agents
• Unlimited Out-of-box integrations
• Usage based pricing MTU
• Unlimited User360, 1000 transactions per user FU
• Unlimited active campaigns, Unlimited templates
• Code access Custom events
Free
Free Plan• 1 bot
• 2 channels
• 1 Custom integrations (APIs)
• Limited Agents limit
• Limited Out-of-box integrations
• 100 MTU/month
• Max 1000 User360 records, 1000 transactions
• 1 active campaigns, Max 10 templates
Job Opportunities
Account Manager
Yellow.ai is an AI-powered platform for customer service automation, offering omnichannel support, voice AI, and integrations to enhance customer experience and agent productivity. Provides human like interaction via voice, chat & email, driven by AI agents.
Experience Requirements:
8-12 years experience in enterprise sales processes & managing accounts, including complex negotiations, deal structuring, and long sales cycles.
Responsibilities:
Develop and execute sales strategies tailored for enterprise clients, including long-term account plans and growth strategies.
Identify and target key enterprise accounts that align with the company’s goals and capabilities.
Build and maintain strong relationships with key decision-makers and stakeholders within enterprise accounts.
Serve as the primary point of contact for major clients, addressing their needs, negotiating contracts, and ensuring high levels of customer satisfaction.
Oversee the sales process for large and complex deals, from lead generation and qualification to negotiation and closing.
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GTM recruiter
Yellow.ai is an AI-powered platform for customer service automation, offering omnichannel support, voice AI, and integrations to enhance customer experience and agent productivity. Provides human like interaction via voice, chat & email, driven by AI agents.
Experience Requirements:
4-8 years of experience in recruiting, with a strong focus on GTM roles (Sales, Marketing, Customer Success, and Partnerships).
Responsibilities:
Manage the full-cycle recruitment process for GTM roles across the US and international markets, from job requisition to onboarding.
Identify and engage top talent through various channels, including LinkedIn, job boards, professional networks, and referrals.
Partner with hiring managers and leadership teams to understand hiring needs, define role requirements, and align on recruitment strategies.
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