Firefly

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About

Firefly is an automated cloud resilience platform designed to help enterprise cloud teams manage and protect their infrastructure through Infrastructure-as-Code (IaC). Founded in 2021, the tool focuses on closing the gap between simple data backups and true recoverable infrastructure. By using AI agents, the platform automates the discovery, governance, and restoration of cloud environments, ensuring that business operations can continue even in the face of major outages, configuration errors, or cyberattacks. The platform operates through Thinkerbell AI, a suite of agentic workflows that maintain full context of a company's infrastructure, including every resource, dependency, and policy. It scans multi-cloud environments—including AWS, Azure, Google Cloud, and OCI—to create a unified system of record, detects manual ClickOps changes, and identifies configuration drift. When violations or drifts occur, AI SRE agents provide remediation suggestions or automatic fixes. For recovery, Firefly can rebuild entire environments in new regions, aiming for a Recovery Time Objective (RTO) of less than one hour by eliminating the need for manual runbooks. Firefly is primarily built for CloudOps, platform engineering, and IT leadership roles within enterprise organizations. It serves teams that are struggling with tool sprawl, unauthorized manual changes, and slow recovery workflows. By providing a standardized, self-service infrastructure model with built-in guardrails, it allows these teams to maintain velocity without compromising security or stability. It is particularly useful for industries requiring high uptime and stringent compliance, such as finance, healthcare, and technology. Unlike traditional disaster recovery tools that focus solely on data restoration, Firefly focuses on the configuration and infrastructure layer. It converts ungoverned resources into reusable IaC code, such as Terraform or OpenTofu, providing a level of automation that manual methods cannot match. The integration of agentic AI means the system does not just alert users to problems but can actively remediate them, significantly reducing the Mean Time to Recovery (MTTR) and ensuring resilience is integrated into the cloud design by default.

Job Opportunities

Firefly

Customer Success Manager

Achieve automated cloud resilience and instant infrastructure recovery using AI-powered agents to rebuild environments during outages, drift, or cyberattacks.

salesremoteUSfull-time

Benefits:

• Work with cutting-edge cloud and DevOps technology

• High ownership and visibility in a growing startup environment

• Opportunity to influence processes, customer experience, and product direction

• Collaborative, inclusive, and people-first culture

• Fully remote role open to all US-based candidates

Experience Requirements:

• 3+ years of experience in Customer Success, Post-Sales, or Account Management

• Experience working with DevOps, Cloud, or technical SaaS products

Other Requirements:

• Comfortable engaging in technical and analytical conversations with customers

• Strong communicator with excellent verbal and written skills

• Highly organized with solid project management instincts

• A collaborative team player who enjoys building relationships and taking initiative

Responsibilities:

• Own the full customer journey - from onboarding and adoption to long-term growth and retention

• Act as both a customer advocate internally and a product expert externally

• Work closely with Product, Engineering, and Sales to ensure our customers succeed

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Firefly

Mid Market Account Executive

Achieve automated cloud resilience and instant infrastructure recovery using AI-powered agents to rebuild environments during outages, drift, or cyberattacks.

salesremoteUSfull-time

Experience Requirements:

• Proven experience as a Mid-Market Account Executive of at least three years from a startup/tech company

• Lead generation and account management experience

• Experience working with DevOps / SRE teams - a big advantage

• Experience in hunting and nurturing relationships with key stakeholders

Other Requirements:

• Good familiarity with the Cloud ecosystem

• Terraform, CloudFormation, or IaC knowledge

• Excellent communication, presentation skills and interpersonal skills

• Knowledge of market research, sales, and negotiating principles

• Outstanding knowledge of CRM software (e.g. HubSpot) - a plus

Responsibilities:

• Architect of a modern outbound strategy

• Accelerate inbound prospects

• Lead pipeline generation sprints

• Close software sales across diverse industries

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