Experience Requirements:

• 5+ years experience working in some kind of business function

• Some exposure to tech and coding

• Analytical, organized and detail-oriented

• Eager to learn about a variety of different business functions and juggle many projects at once

Other Requirements:

• Excited about working in-person in NYC

Responsibilities:

• Own, execute, and optimize key growth programs that power our PLG motion

• Lead in-person event initiatives that nurture our developer community

• Help evaluate and manage new strategic partnerships within the AI ecosystem

• Support the exec team on financial operations

• Implement new tools and processes to improve internal ops and sales workflows

Benefits:

• Flexible (Unlimited) Paid Time Off

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• 401(k) Plan with Sierra match

• Parental Leave Fertility and Family Building Benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons

Experience Requirements:

• 7+ years of experience as an Executive Assistant or similar

• Ability to build relationships, partnering effectively with cross-functional teams and external partners

• Excellent time management skills, willingness to quickly shift tasks and priorities, and anticipate the needs of others before they arise

• Ability to organize, analyze, and prioritize executive workflows, often using and interpreting data

• Willingness and ability to travel as needed (est. 2x per quarter) Advanced proficiency with Google Suite & Slack

Responsibilities:

• Proactively manage the co-founder’s calendar

• Draft correspondence and responses on behalf of the co-founder

• Liaise with internal staff and other stakeholders on behalf of the co-founder

• Maintain a high level of confidentiality and discretion with all materials and information

• Establish new—and improve existing—administrative systems and processes

Benefits:

• Flexible (Unlimited) Paid Time Off

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• 401(k) Plan with Sierra match

• Parental Leave Fertility and Family Building Benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons

Education Requirements:

• Degree in Business Administration, Finance, or related field, or equivalent professional experience

Experience Requirements:

• 5-7+ years of experience in GTM operations, specifically executive business operations at a scaled tech organization or consulting firm

• Experience negotiating complex customer partnerships

• Familiarity with navigating sales cycles

• Strong understanding of developing GTM operations using data-driven decision-making

Responsibilities:

• Serve as a liaison between all of our executive touchpoints

• Work with account executives to standardize how our executives engage with customers

• Work with Sierra’s network of investors and advisors to facilitate customer introductions

Benefits:

• Flexible (Unlimited) Paid Time Off

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• 401(k) Plan with Sierra match

• Parental Leave Fertility and Family Building Benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons

Education Requirements:

• Degree in Business Administration, Finance, or related field, or equivalent professional experience

Experience Requirements:

• 8+ years of experience in similar GTM operations, specifically SaaS pricing, sales, marketing, and operations

• Experience negotiating complex customer partnerships

• Familiarity with navigating sales cycles

• Strong understanding of developing GTM operations using data-driven decision-making

Responsibilities:

• Work with our sales team to develop and deliver pricing proposals and ROI case studies for customers

• Collaborate with product, marketing, and operations teams to define our overall pricing and packaging strategy

Benefits:

• Flexible (Unlimited) Paid Time Off

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• 401(k) Plan with Sierra match

• Parental Leave Fertility and Family Building Benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons

Education Requirements:

• Degree in Business Administration, Finance, or related field, or equivalent professional experience

Experience Requirements:

• 8+ years of experience in an operating role with exposure to SaaS sales and operations

• Proven ability to design and refine effective sales processes

• Track record of building and leading a Sales Strategy and enablement function

• Deep understanding of sales dynamics and a strong intuition for optimizing seller productivity

• Excellent understanding of developing GTM operations using data-driven decision-making

Responsibilities:

• Develop the roadmap for our AE information experience

• Drive the strategy by thinking critically about the relationship between sales process and enablement

• Work closely with sales, marketing, and operations to help drive a high-velocity sales process

Benefits:

• Flexible (Unlimited) Paid Time Off

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• 401(k) Plan with Sierra match

• Parental Leave Fertility and Family Building Benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons

Education Requirements:

• Degree in Business Administration, Finance, or related field, or equivalent professional experience

Experience Requirements:

• 5-7+ years of experience in SaaS pricing, sales, marketing, and operations

• Strong SQL ability

• Strong understanding of developing GTM operations using data-driven decision-making

Responsibilities:

• Serve as a trusted advisor to our customer-facing teams

• Collaborate closely with our broader go-to-market (GTM) team to develop and streamline operations

• Lead revenue, compensation, headcount planning, and quarterly forecasts for GTM

• Building attribution and propensity models to help predict and understand demand and customer flows

Experience Requirements:

• 5-6 years of experience in both administrative roles and technical support, specializing in Zendesk and API integrations

Other Requirements:

• Proficient in Java and HTML, enhancing technical capabilities for comprehensive support

• Proven track record of positively impacting organizations through the development and implementation of standard operating practices

• Familiarity with start-up environments, demonstrating adaptability to dynamic work settings

• Strong ability to navigate and excel in fast-paced and evolving work environments, with a specific background in technical support roles

• Deep understanding of tools like Postman/Datadog/Workato

• Good knowledge of JavaScript with the ability to identify code-level issues and rectify

• Ability to train New Hires in the team on Process, Product and Technology

• Effectively mentors multiple L1s in the context of support

Responsibilities:

• In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations

• Understanding of business requirements for our different customers and how they can be solved through AI Studio

• Participate in the software development lifecycle to learn the new system/feature

• Responsible for resolving the ticket queue through Zendesk

• Coordinating and leading troubleshooting through incident management