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Pricing Strategy & Operations Lead
Sierra is a conversational AI platform enabling businesses to personalize AI agents, integrate with existing systems, and ensure a secure, compliant customer experience.
Benefits:
Flexible (Unlimited) Paid Time Off
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
401(k) Plan with Sierra match
Parental Leave Fertility and Family Building Benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons
Education Requirements:
Degree in Business Administration, Finance, or related field, or equivalent professional experience
Experience Requirements:
8+ years of experience in similar GTM operations, specifically SaaS pricing, sales, marketing, and operations
Experience negotiating complex customer partnerships
Familiarity with navigating sales cycles
Strong understanding of developing GTM operations using data-driven decision-making
Responsibilities:
Work with our sales team to develop and deliver pricing proposals and ROI case studies for customers
Collaborate with product, marketing, and operations teams to define our overall pricing and packaging strategy
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Sales Strategy & Enablement Lead
Sierra is a conversational AI platform enabling businesses to personalize AI agents, integrate with existing systems, and ensure a secure, compliant customer experience.
Benefits:
Flexible (Unlimited) Paid Time Off
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
401(k) Plan with Sierra match
Parental Leave Fertility and Family Building Benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons
Education Requirements:
Degree in Business Administration, Finance, or related field, or equivalent professional experience
Experience Requirements:
8+ years of experience in an operating role with exposure to SaaS sales and operations
Proven ability to design and refine effective sales processes
Track record of building and leading a Sales Strategy and enablement function
Deep understanding of sales dynamics and a strong intuition for optimizing seller productivity
Excellent understanding of developing GTM operations using data-driven decision-making
Responsibilities:
Develop the roadmap for our AE information experience
Drive the strategy by thinking critically about the relationship between sales process and enablement
Work closely with sales, marketing, and operations to help drive a high-velocity sales process
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Strategy & Operations Lead
Sierra is a conversational AI platform enabling businesses to personalize AI agents, integrate with existing systems, and ensure a secure, compliant customer experience.
Benefits:
Flexible (Unlimited) Paid Time Off
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
401(k) Plan with Sierra match
Parental Leave Fertility and Family Building Benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons
Education Requirements:
Degree in Business Administration, Finance, or related field, or equivalent professional experience
Experience Requirements:
5-7+ years of experience in SaaS pricing, sales, marketing, and operations
Strong SQL ability
Strong understanding of developing GTM operations using data-driven decision-making
Responsibilities:
Serve as a trusted advisor to our customer-facing teams
Collaborate closely with our broader go-to-market (GTM) team to develop and streamline operations
Lead revenue, compensation, headcount planning, and quarterly forecasts for GTM
Building attribution and propensity models to help predict and understand demand and customer flows
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L2 Support Engineer
Netomi's AI-powered platform automates customer service, increases efficiency, and improves customer satisfaction by integrating seamlessly with existing systems.
Experience Requirements:
5-6 years of experience in both administrative roles and technical support, specializing in Zendesk and API integrations
Other Requirements:
Proficient in Java and HTML, enhancing technical capabilities for comprehensive support
Proven track record of positively impacting organizations through the development and implementation of standard operating practices
Familiarity with start-up environments, demonstrating adaptability to dynamic work settings
Strong ability to navigate and excel in fast-paced and evolving work environments, with a specific background in technical support roles
Deep understanding of tools like Postman/Datadog/Workato
Good knowledge of JavaScript with the ability to identify code-level issues and rectify
Ability to train New Hires in the team on Process, Product and Technology
Effectively mentors multiple L1s in the context of support
Responsibilities:
In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations
Understanding of business requirements for our different customers and how they can be solved through AI Studio
Participate in the software development lifecycle to learn the new system/feature
Responsible for resolving the ticket queue through Zendesk
Coordinating and leading troubleshooting through incident management
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