High degree of empathy and a passion to help customers
Ability to understand the companies and customer’s organization, aims and processes
Ability to communicate and negotiate with key stakeholders. A consensus builder and facilitator who is able to prioritize and resolve conflicting demands and requirements
Demonstrated leadership skills and experience working with project teams and account teams
Experience in change control management process with a solid understanding of managing “Triple Constraints” (Scope, Time and Budget)
Excellent client-facing and internal written and verbal communication skills. Ability to explain technical capabilities to clients
Affinity for problem solving and crafting creative, reusable solutions.
Solid organizational skills including attention to detail and multi-tasking skills
Insightful, innovative and can adapt well to a dynamic and fast-paced environment
Experience working with international clients, particularly in the USA.
Technical expertise
â—‹ HTML/CSS experience a plus - ability to read and understand it
â—‹ Familiarity with one front-end programming language (Javascript)
â—‹ Experience querying databases using SQL, Python, or other languages.
â—‹ Experience designing and documenting integrations between applications using REST API, and webhooks
Experience and knowledge of marketing tech stack
Professional project management training credentials and certifications such as PMP / PRINCE II is a plus
Experience working with large enterprise customers
Strong analytical skills, comfortable with complex data and statistical concepts. Financial acumen to intelligently speak to program performance.
Enthusiastic about helping clients achieve business objectives.
Demonstrated ability to build and sustain strong client relationships.
Critical thinker, curious, and adept at problem-solving.
Excellent communication and presentation skills, with a knack for storytelling and value articulation
Highly organized and capable of multitasking in a fast-paced environment.
Self-motivated, adaptable, and focused on results.
Collaborative team player with strong interpersonal skills.
Experience and/or expertise in loyalty programs is highly desirable.
Familiarity with e-commerce especially in the retail industry.
Experience working with international clients, particularly in the USA.
Readiness to work in a night shift—from 6:30 pm to 3:30 am IST—to serve our clients across US, Canada, LATAM, Europe, and the Middle East.
Hands-on experience in web technologies such as HTML/CSS, Javascript, RESTful APIs, HTTP methods, webhooks, PHP, SSL, and related concepts such as SSO, CORS, redirects, cookies, caching, etc.
Working knowledge of databases, preferably MongoDB and Redshift; ability to build and run SQL queries.
Working knowledge of or willingness to learn Python, PHP, and React.
Excellent technical problem-solving and troubleshooting skills.
Tech-savvy and eager to learn new technologies.
Ability to thrive in a fast-paced startup environment.
Prior experience in supporting clients in the US would be a big plus
Utmost Grit & Persistence
Curiosity
Bias to Action
Knowledge of ABM Tools
Data-Driven
Collaboration
Strategic Thinking
Content Development
Project Management
Results-Oriented
Experience in the SaaS or tech industry.
Familiarity with customer segmentation, persona development, and targeting strategies.
Knowledge of advanced personalization tactics (e.g., predictive analytics, intent data).
Bachelor's or Master's degree in Data Science, Mathematics, Statistics, Computer Science, or a related field.
3+ years of demonstrated experience in data science or analytics, with at least some of it in the digital marketing domain.
Ability to derive insightful and actionable insights from data and present them impactfully.
Ability to apply critical thinking and a structured approach to problem solving.
Advanced data manipulation, extraction, and processing skills such as pivot tables, lookups, transposing, statistical analysis, and macros using spreadsheets (e.g., MS Excel, Google Sheets).
Proficiency in SQL and NoSQL databases with the ability to run complex queries across multiple data sources, and a keen eye for data quality.
Experience of generating dashboards and reports using data visualization tools such as PowerBI, R, or Tableau.
Excellent English communication (verbal and written) skills, including effective presentation and narrative skills.
Excellent interpersonal skills and ability to work with cross-functional stakeholders.
Fundamental understanding of data analysis and metrics relating to loyalty programs would be a big plus
Bachelor's or Master’s degree in Computer Science, IT, or related field from a reputed institution.
5+ years of experience in a client-facing technical support role in the software industry, preferably in SaaS product companies.
Hands-on experience in web technologies such as HTML/CSS, Javascript, RESTful APIs, HTTP methods, webhooks, PHP, SSL, and related concepts such as SSO, CORS, redirects, cookies, caching, etc.
Working knowledge of databases, preferably MongoDB and Redshift; ability to build and run SQL queries.
Working knowledge of or willingness to learn Python, PHP, and React.
Excellent technical problem-solving and troubleshooting skills.
Excellent verbal and written English communication skills.
Tech-savvy and eager to learn new technologies.
Ability to thrive in a fast-paced startup environment.
Prior experience in supporting clients in the US would be a big plus
10+ years of proven B2B software and services sales experience in international markets.
Should have worked for a software product or services company.
Prior experience of meeting customers & prospects in international markets
Strong solutioning skills with large companies
Excellent written and phone communication skills with international clients
Strong presentation skills – Ability to present to Zinrelo Clients • Capable building positive relationships at a CXO level with Clients
Strong attention to detail
Proactive, well organized, and self-motivated
Experience or knowledge of online marketplaces and e-commerce preferred
Prior software engineering background preferred.
An educational degree in engineering, marketing or business.
8+ years of experience in consulting, and creating & providing B2B software or services related technical solutions to International customers
Excellent written and phone communication skills with international clients
Strong presentation skills – ability to present to Zinrelo Clients
Should have worked for a software product or services company.
Prior experience of meeting customers & prospects in international markets
Strong solutioning and consulting skills with large companies
Proactive, well organized, and self-motivated – ability to manage multiple engagements and sales pursuits in parallel
Strong attention to detail
Experience or knowledge of online marketplaces and e-commerce preferred
Prior software engineering background
An educational degree in engineering, marketing or business.
Bachelor's or Master’s degree in CS/CE/IT/EE/E&TC or a related field.
3+ years of experience in software testing, preferably in a SaaS or cloud-based product environment.
At least one year of hands-on experience in automating test cases using an automation framework.
Proficient in Selenium and Python (preferred) or Java.
Strong understanding of software testing concepts.
Strong understanding of web technologies and related testing methodologies.
Familiarity with database testing and working with databases such as MongoDB or PostgreSQL.
Experience with Postman or similar API testing tools.
Passion for good user experience and delivering a flawless product.
Excellent analytical and communication (verbal and written English) skills.
Good team player, go-getter attitude, and able to work independently in a faced-paced environment
