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Onboarding & CSM
Deliver human-like customer experiences at scale with autonomous AI agents that handle support, sales, and bookings across voice and messaging channels.
Benefits:
Work in conversational commerce with Interakt
Exposure to SMB streamlining on WhatsApp
Freedom to innovate
Experience Requirements:
1+ years of experience in Customer Success in SaaS
Other Requirements:
Exceptional communication and presentation skills
Basic tech skills (knowledge of python is a plus)
Analytical and data-driven mindset
Secure data handling practices
Responsibilities:
Act as Business Advisor to clients to achieve success metrics
Track bot performance and drive metrics like CSAT, NPS, and Usage
Manage net revenue retention, upselling, and churn
Guide the Product Roadmap based on customer experience
Manage client relationships and expectations
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Partnerships Manager
Deliver human-like customer experiences at scale with autonomous AI agents that handle support, sales, and bookings across voice and messaging channels.
Benefits:
Strategic partnership with Jio Platforms
Working in a high-growth AI chatbot market
Impactful work within Interakt ecosystem
Education Requirements:
Graduate of a reputed university
MBA in Marketing is an added advantage
Experience Requirements:
3-6 years of experience in Partner Management, Channel Sales, or Account Management
Other Requirements:
Understanding of WhatsApp Business API ecosystem
Proficient in PowerPoint, Excel, and Word
Experience in LinkedIn Sales Navigator
Ability to negotiate revenue-share models
Responsibilities:
Conduct extensive outreach to solicit resellers and integration partners
Maintain partner governance through QBRs
Drive partner-sourced revenue and GMV expansion
Execute enablement sessions and localized lead-gen events
Collaborate with partners to launch joint GTM campaigns
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Business Development Executive- Mumbai/Hyderabad/Chennai/Bangalore
Scale your blue-collar workforce across India using AI-driven chatbots and voice technology to automate high-volume recruitment, staffing, and payroll processes.
Experience Requirements:
2–5 years of on-ground sales / field execution experience
Experience selling fast-moving goods (FMCG, GT sales, etc.)
Other Requirements:
Comfort with daily field movement and beat execution
Target-driven mindset with follow-up discipline
Localite of the respective city with route knowledge
Responsibilities:
Own and manage a fixed set of Vahan Leaders in geography
Meet and engage with Vahan Leaders regularly
Convert in-house supply leads into active workforce
Drive targets around activations and acquisitions
Act as the first point of contact for operational support
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Customer Success Manager (India Market)
Skit.ai's AI-powered platform automates contact centers and collections via omnichannel support, multilingual capabilities, and seamless integrations, improving efficiency and customer experience.
Benefits:
Employee Stock Options
Extensive Health Insurance Coverage
Team Outings
Delicious Meals and Snacks at the Office
Generous Leave and Paid Time Off Policies
Education Requirements:
Bachelor's degree or equivalent experience
Experience Requirements:
6-8 years of experience in customer success, account management, or a related field.
Proven track record of building and maintaining strong customer relationships.
Experience working with SaaS products or AI/ML technologies is a plus
Other Requirements:
Fluency in Hindi (in addition to English) is preferred
Responsibilities:
Onboarding and Training
Account Management
Customer Support
Customer Success Metrics
Product Feedback
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