Benefits:

• Work in conversational commerce with Interakt

• Exposure to SMB streamlining on WhatsApp

• Freedom to innovate

Experience Requirements:

• 1+ years of experience in Customer Success in SaaS

Other Requirements:

• Exceptional communication and presentation skills

• Basic tech skills (knowledge of python is a plus)

• Analytical and data-driven mindset

• Secure data handling practices

Responsibilities:

• Act as Business Advisor to clients to achieve success metrics

• Track bot performance and drive metrics like CSAT, NPS, and Usage

• Manage net revenue retention, upselling, and churn

• Guide the Product Roadmap based on customer experience

• Manage client relationships and expectations

Benefits:

• Strategic partnership with Jio Platforms

• Working in a high-growth AI chatbot market

• Impactful work within Interakt ecosystem

Education Requirements:

• Graduate of a reputed university

• MBA in Marketing is an added advantage

Experience Requirements:

• 3-6 years of experience in Partner Management, Channel Sales, or Account Management

Other Requirements:

• Understanding of WhatsApp Business API ecosystem

• Proficient in PowerPoint, Excel, and Word

• Experience in LinkedIn Sales Navigator

• Ability to negotiate revenue-share models

Responsibilities:

• Conduct extensive outreach to solicit resellers and integration partners

• Maintain partner governance through QBRs

• Drive partner-sourced revenue and GMV expansion

• Execute enablement sessions and localized lead-gen events

• Collaborate with partners to launch joint GTM campaigns

Experience Requirements:

• 2–5 years of on-ground sales / field execution experience

• Experience selling fast-moving goods (FMCG, GT sales, etc.)

Other Requirements:

• Comfort with daily field movement and beat execution

• Target-driven mindset with follow-up discipline

• Localite of the respective city with route knowledge

Responsibilities:

• Own and manage a fixed set of Vahan Leaders in geography

• Meet and engage with Vahan Leaders regularly

• Convert in-house supply leads into active workforce

• Drive targets around activations and acquisitions

• Act as the first point of contact for operational support

Benefits:

• Employee Stock Options

• Extensive Health Insurance Coverage

• Team Outings

• Delicious Meals and Snacks at the Office

• Generous Leave and Paid Time Off Policies

Education Requirements:

• Bachelor's degree or equivalent experience

Experience Requirements:

• 6-8 years of experience in customer success, account management, or a related field.

• Proven track record of building and maintaining strong customer relationships.

• Experience working with SaaS products or AI/ML technologies is a plus

Other Requirements:

• Fluency in Hindi (in addition to English) is preferred

Responsibilities:

• Onboarding and Training

• Account Management

• Customer Support

• Customer Success Metrics

• Product Feedback