Benefits:

• No weekends – family-friendly schedule

• Supportive team environment with a competitive edge

• Fun monthly recognition contests and incentives

• Full benefits package: medical, dental, vision, 401K

• Paid vacation + personal time off

Experience Requirements:

• Experience in 3rd-party collections preferred, but we encourage those with customer service or sales backgrounds to apply!

Other Requirements:

• Outstanding verbal/written communication — professional tone always

• Ability to remain calm under pressure and handle rejection

• Goal-oriented, self-motivated, and competitive mindset

• Detail-oriented with strong organizational skills

• Comfortable using multiple systems/screens simultaneously

Responsibilities:

• Manage inbound and outbound calls with professionalism

• Negotiate fair payment plans and settlements with consumers

• Document all communications and account activity accurately

• Investigate and resolve disputes or billing discrepancies

• Ensure compliance with FDCPA and all company standards

Education Requirements:

• High school diploma or GED required.

Experience Requirements:

• Experience as a Collections Specialist, Collector, Collection Agent, Recovery Specialist, or similar is NOT required, but nice to have

Other Requirements:

• A Natural Persuader: You possess excellent professional communication and interpersonal skills, coupled with a genuine desire to influence positive outcomes.

• Solution-Oriented: You're skilled in problem-solving, negotiating, and resolving conflicts, always looking for the win-win.

• Driven & Detailed: You have a keen eye for detail, strong critical thinking abilities, and are motivated by achieving results.

• Adaptable & Resilient: You thrive in a fast-paced, evolving environment and can expertly prioritize multiple tasks to ensure successful completion.

• Empathetic Professional: While results-driven, you're deeply committed to providing best-in-class customer service with compassion and understanding.

Responsibilities:

• Be a Financial Guide: Engage directly with consumers, utilizing your strong communication and negotiation skills to understand their unique situations and skillfully guide them to resolve outstanding account balances.

• Drive Positive Outcomes: Proactively manage a variety of communication channels—including inbound and outbound calls, email, and chat—to establish effective payment solutions and achieve account resolution goals.

• Exceed Expectations & Unlock Growth: Specialists who consistently meet and surpass key performance indicators (KPIs) for 6+ months unlock promotion opportunities!

• Champion Our Mission: Uphold the highest standards of quality and compliance, embodying our empathetic approach to debt recovery.

• Innovate & Collaborate: Work within a vibrant call center environment, contributing to a team that's constantly finding new ways to help consumers achieve financial stability.

Experience Requirements:

• 4+ years supervisory experience within a high-volume call-center environment OR 2+ years leadership experiences within the Collections industry (supervisor, team lead, manager, etc.)

Other Requirements:

• Proven ability to lead, coach, and inspire high-performing teams in a collections or contact center environment.

• Excellent coaching, communication, and interpersonal skills, with the ability to motivate diverse personalities.

• Experience using data, QA results, and performance dashboards to identify gaps and coach for improvement.

• Deep understanding of collections practices, FDCPA, and compliance regulations.

• Strong attention to detail, critical thinking, and problem-solving capabilities.

Responsibilities:

• Lead, supervise, and develop a team of 15–20 Collections Specialists, providing regular 1:1 coaching, feedback, and performance reviews.

• Drive performance, quality, and compliance outcomes through effective goal-setting, monitoring, and accountability.

• Collaborate with QA, Training, Compliance, and cross-functional teams to monitor calls, complete quality reviews, and ensure legal adherence, effective collections, and consumer-focused interactions.

• Analyze performance trends, address escalated issues, and implement improvement plans when needed.

• Motivate and recognize employees to foster a culture of performance, growth, and engagement.

Benefits:

• Unlimited Paid Time Off & Paid Volunteer Time Off.

• Medical/dental/vision insurance.

• 401k through Charles Schwab.

• Flexible Spending Account, Limited FSA and Health Savings Account- with an eligible health care package.

• Company-paid short-term and long-term disability plus basic life insurance.

Education Requirements:

• SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.

Experience Requirements:

• 6+ years in HR with a focus on Employee Relations, Performance Management, Recruiting, Compensation, and Workforce Planning.

• At least 3 years of experience in a call center or customer service industry.

• Proven track record in managing complex employee relations.

Other Requirements:

• Demonstrated understanding of HR principles, including recruitment, performance management, and compensation.

• Demonstrated resilience under pressure, with the ability to navigate setbacks, maintain focus, and push through challenges without losing momentum.

• Strong analytical and problem-solving skills.

• Exceptional written and verbal communication skills.

• Demonstrated ability to drive initiatives, influence outcomes, and achieve results.

Responsibilities:

• Drive HR Strategy & Workforce Planning. Partner with the People Team and Sentry Leadership to develop and execute an HR strategy tailored to Sentry Credit needs.

• Employee Relations & Compliance. Resolve complex employee relations cases, ensuring fair and legally compliant outcomes.

• Leadership Development & Talent Management. Develop managers and leaders, enhancing their skills in coaching, performance management, and team development.

• HR Operations & Process Optimization. Collaborate with People Operations on leave administration, HR policies, and benefits inquiries.

• Employee Engagement & Culture. Collaborate with People Programs & Engagement teams to enhance employee experience, DEI initiatives, and workplace culture.