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TrueAccord

Account Collections Specialist

Maximize debt recovery rates and maintain customer loyalty using an AI-powered, omnichannel collection platform designed for a digital-first consumer experience.

operationsonsiteEverett, US
$21 - $24
full-time

Benefits:

  • Medical insurance

  • Dental insurance

  • Vision insurance

  • 401(k) plan

  • Paid vacation and personal time off (PTO)

Education Requirements:

  • High school diploma or GED

Experience Requirements:

  • High sense of ownership, resilience, and dependability

  • Experience in 3rd-party collections (Preferred)

  • Background in Customer Service or Sales (Encouraged)

Other Requirements:

  • Excellent verbal and written communication skills

  • Tech-savvy & multitasking pro

  • Solution-oriented

  • Results-driven

  • Resilient & composed

Responsibilities:

  • Manage a consistent flow of inbound and outbound calls

  • Investigate account details and work with consumers to resolve discrepancies

  • Toggle between various software platforms and screens

  • Document all communications and account activities

  • Maintain a high level of activity to meet daily goals

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