Benefits:

• Flexible and remote working options.

• Enhanced pension scheme (5% employer contribution).

• 25 days of holiday plus bank holidays.

• £1,200 annual work-from-home allowance.

• Private healthcare package (Vitality).

Education Requirements:

• Degree in Business, Technology, or related discipline (or equivalent experience)

• Agile Product Owner / Product Management certification desirable

Experience Requirements:

• At least 3–5 years in a Product Management role within technology/AI/software

• Strong experience in Agile product management, including backlog and roadmap ownership

Other Requirements:

• Ability to balance innovation with practical delivery outcomes

• Strong stakeholder management and influencing skills across technical and non-technical audiences

• Analytical approach to product decisions using data, insights, and client feedback

• Passion for AI-driven innovation and the ability to spot opportunities for emerging technologies

• Applicants must have the legal right to work in the UK.

Responsibilities:

• Define and deliver product vision, strategy, and roadmap in line with business goals

• Lead discovery workshops, client research, and solution design sessions

• Identify and incorporate emerging AI capabilities into product design and roadmap

• Partner with architects and data scientists to validate new AI features and use cases

• Manage product backlog, prioritisation, and trade-offs to maximise value

Benefits:

• Flexible and remote working options

• Enhanced pension scheme (5% employer contribution)

• 25 days of holiday plus bank holidays

• £1,200 annual work-from-home allowance

• Private healthcare package (Vitality)

Education Requirements:

• Degree in Business, Sales, Marketing, or related field (desired)

Experience Requirements:

• Strategic account management experience (4 years) with proven ability and who is resilient, diplomatic and who can develop and execute comprehensive account plans and penetration strategies

• Experience with generative AI tools to enhance productivity and support team effectiveness

Other Requirements:

• Commercial awareness to identify opportunities, strong negotiation skills and not easily outmanoeuvred by demanding customers

• Relationship building skills to serve as trusted advisor, able to handle senior stakeholder relationships inside larger organisation

• Collaborative approach to work effectively with Customer Success, delivery teams, and external partners including Microsoft account teams

• Market insight to understand customer landscapes, competitive positioning, and share of wallet opportunities across ICS.AI services

• Communication excellence to facilitate meetings, presentations, and strategic discussions including Service Reviews and other client engagement meetings

• Applicants must have the legal right to work in the UK.

Responsibilities:

• Manage existing accounts within ICS.AI as single point of commercial contact for assigned customer portfolio

• Coordinate with delivery team and own the commercial relationship for change requests and new phases of existing contracts

• Develop and maintain comprehensive account plans for each account including ICS.AI product and service penetration matrices

• Work closely with the Customer Success Manager attending Service Reviews, project updates, and project boards to ensure fantastic customer experience

• Facilitate and ensure renewal are completed in a timely manner