ICS.AI
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About
ICS.AI is a specialized AI transformation platform designed specifically for high-accountability sectors such as local government, education, and health. Unlike many providers that offer fragmented tools, ICS.AI focuses on a structured SMART: AI Transformation Programme that transitions organizations from initial experimentation to an AI-native operating state. The primary objective is to move beyond disconnected pilots that fail to scale, instead delivering a unified foundation that produces governed, bankable financial returns and measurable improvements in service delivery. The core of the offering is the SMART: Unified AI for All Platform, which integrates generative AI, conversational AI, and a suite of 12 specialized copilots. This technology is underpinned by the SMART: Target Operating Model (TOM), an execution layer that defines decision rights, accountability, and value tracking for every use case. The platform arrives pre-trained on more than 4,500 sector-specific topics, enabling rapid deployment across channels like phone, web, chat, and email. By grounding AI responses in an organization’s own policies and procedures, the system maintains a 95% performance rate at or above human parity. This platform is best suited for public sector leaders, digital transformation officers, and department heads who need to modernize citizen or student services while ensuring strict compliance and ethical standards. What differentiates ICS.AI from competitors is its commitment to accountability; it offers a £5 million savings guarantee, emphasizing its focus on ROI rather than just technical capability. As a founding member of Microsoft’s AI Inner Circle partner program, the company provides enterprise-level reliability and has processed over 11 million real-world interactions, proving its capability to handle high-volume public services at scale.
Pros & Cons
Includes a £5 million savings guarantee for the transformation programme.
Achieves 95% performance at or above human parity in live services.
Pre-trained on over 4,500 sector-specific topics for rapid deployment.
Provides 24/7 availability across phone, web, chat, and email channels.
Successfully managed over 11 million real-world citizen and student interactions.
No self-service pricing available as it requires custom consultation.
Specifically optimized for the UK public sector which may limit global private use.
Implementation requires adoption of their specific Target Operating Model (TOM).
Focuses on broad organizational transformation rather than quick one-off tools.
Use Cases
Local council digital leads can automate 50% of call center traffic while maintaining high first-contact resolution.
University administrators can deploy safe, personalized AI to enhance the student experience and administrative efficiency.
Public sector health providers can offer 24/7 multilingual support across various service areas to improve citizen satisfaction.
Platform
Features
• multilingual support
• 24/7 always-on service
• £5m savings guarantee
• multi-channel delivery (phone/web/email)
• 4,500+ pre-trained topics
• smart: copilot suite
• target operating model (tom)
• smart: ai platform
FAQs
What sectors does ICS.AI serve?
The platform is specifically designed for Local Government, Education, and Health sectors. It focuses on transforming these high-accountability organizations into AI-native entities using a governed framework.
What is the £5M Savings Guarantee?
ICS.AI stands behind its results by offering a guaranteed £5 million in savings for organizations adopting their full SMART: AI Transformation Programme. This ensures that the investment leads to bankable financial outcomes.
How accurate is the conversational AI?
The system consistently performs at or above human parity, maintaining a 95% success rate. It achieves this by grounding its generative outputs in your specific policies, procedures, and authoritative documentation.
Which communication channels are supported?
The platform provides 24/7 service across all major channels, including phone, web, chat, and email. This ensures a consistent user experience and governance regardless of how a citizen or student contacts the organization.
Does the tool require extensive training?
The platform comes ready for immediate use with over 4,500 pre-trained sector-specific topics. This depth of existing knowledge allows public sector bodies to deploy and see value much faster than with generic tools.
Pricing Plans
Enterprise
Unknown Price• £5M Savings Guarantee
• SMART: AI Platform Access
• Target Operating Model (TOM)
• 12 Specialized Copilots
• 4,500+ Pre-trained Topics
• 24/7 Multi-channel Support
• Performance Reporting
• Governance Framework
Job Opportunities
Higher Education Sector Sales Lead
Scale governed AI and achieve guaranteed financial returns across public sector organizations with a unified platform offering 95% human-parity performance.
Benefits:
Competitive Salary: £70,000 – £90,000 basic + OTE
Flexible & Remote Working Options
Enhanced Pension Scheme: 5% employer contribution
Generous Holiday: 25 days + bank holidays
Annual Work-from-Home Allowance: £1,200
Experience Requirements:
Proven success in B2B technology sales, SaaS, or EdTech
Experience with consultative selling and complex sales cycles
Strong understanding of higher education challenges
Excellent relationship-building, negotiation, and communication skills
Tech-savvy and eager to learn AI solutions
Other Requirements:
Previous sales management experience is a plus
Responsibilities:
Manage the full sales cycle from lead qualification to contract closure
Develop and execute strategic sales plans for the higher education sector
Build relationships with C-level decision-makers (CIO, COO, Vice Chancellor)
Deliver consultative sales presentations and AI solution demos
Collaborate with Microsoft partners and internal teams
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Lead UI / UX Full Stack Developer (React & .NET)
Scale governed AI and achieve guaranteed financial returns across public sector organizations with a unified platform offering 95% human-parity performance.
Benefits:
Competitive salary
Opportunities for professional growth
Work remotely with flexible arrangements
Supportive, innovative culture
Education Requirements:
Professional certifications in Azure, .NET, or UX
Experience Requirements:
Deep expertise in React.js, TypeScript, modern front-end frameworks, and .NET Core / .NET 6+ (C#)
Proven experience leading or architecting complex full-stack solutions
Experience with AI tools (e.g., Galileo, Figma, GitHub Copilot, Midjourney)
Strong understanding of RESTful APIs, microservices, SQL Server, and Entity Framework
Excellent communication skills and ability to work in an agile environment
Other Requirements:
Experience with cross-platform app development (.NET MAUI, Swift, Kotlin)
Familiarity with GenAI API integration, Semantic Kernel, or MAF
Responsibilities:
Lead the design, development, and deployment of robust, scalable full stack solutions
Collaborate with cross-functional teams to deliver exceptional user experiences
Architect and implement new product features and modules
Mentor and guide developers, fostering technical excellence
Contribute to the integration of AI/ML and GenAI APIs
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AI Deployment Engineer
Scale governed AI and achieve guaranteed financial returns across public sector organizations with a unified platform offering 95% human-parity performance.
Benefits:
Private Healthcare (Vitality)
Company Bonus Scheme
£1200 annual remote working allowance
Enhanced Pension Scheme
25 days holiday plus bank holidays
Education Requirements:
Azure certifications such as AZ-900, AZ-104 or AZ-305
Experience Requirements:
Experience deploying and monitoring applications on the Azure platform
Strong SQL Server skills (executing scripts, troubleshooting)
Proficient in PowerShell scripting and automation
Experience running and validating deployment test scripts
Solid understanding of Azure cloud services and configuration principles
Other Requirements:
Experience with Azure DevOps deployment pipelines
Familiarity with Azure SQL, Virtual Machines, Function Apps, Web Apps and AI Foundry Services
Experience with GitHub or other version control systems
Knowledge of Office 365 and the Power Platform
Responsibilities:
Deploy applications and update packages into Azure using predefined infrastructure
Collaborate with development teams and customers to complete JSON/XML application configuration
Execute and validate SQL Server scripts for database setup and management
Run PowerShell scripts and automate elements of the deployment workflow
Coordinate with customer IT teams to plan and troubleshoot deployments
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