Customer Success Engineer (APAC)
Benefits:
Medical, dental, vision benefits
Annual wellness stipend
Unlimited PTO
401(k) plan with company match
Generous paid parental leave
Experience Requirements:
7–10+ years in TAM, SE, or Enterprise Customer Success
Experience at innovative, API-driven technology companies
Track record blending customer engagement with technical expertise
Experience running product demos, POCs, or technical workshops
Success identifying expansion opportunities in enterprise accounts
Other Requirements:
Based in an APAC time zone with customer business overlap
Strong technical aptitude for APIs and developer workflows
AI-first mindset
High EQ and high learning index
Responsibilities:
Act as a technical expert and strategic advisor to APAC customers
Manage the full customer lifecycle: onboarding to advocacy
Conduct on-site visits to drive adoption and embed Deepgram
Surface customer issues and translate them into requirements
Run product demos and guide architecture discussions
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