VOICEplug AI

Benefits:

• Attractive Compensation

• Annual Incentive Program

• Employee equity grants

• Flexible working

• Monthly Mental Health Wellness Program Medical InsurancePaid Time off

Experience Requirements:

• 2 Years of Experience working in US Inbound Voice Process

Other Requirements:

• Good Communication Skills in English

• Take live calls during US timezone and make interventions wherever necessary

• Take actions to improve call flow and overall operations efficiency

• Benchmark calls on various performance parameters and work on a continuous improvement plan for making the operations more effective

• Coordinate between different individuals and supervisors as required for ensuring smooth transaction flow

• Prepare reports as necessary and provide periodic updates to management

• Work on improving and automating the end-to-end transaction call and process

• Working knowledge of MS Excel, Outlook, PowerPoint, and Word

• Good Knowledge with Tools like confluence and G-suite is preferred

• Strong knowledge of configuration management tools

• Diligent documentation skills

• An ability to drive to goals and milestones while valuing and maintaining a strong attention to detail

Responsibilities:

• Take live calls during US timezone and make interventions wherever necessary

• Take actions to improve call flow and overall operations efficiency

• Benchmark calls on various performance parameters and work on a continuous improvement plan for making the operations more effective

• Coordinate between different individuals and supervisors as required for ensuring smooth transaction flow

• Prepare reports as necessary and provide periodic updates to management Work on improving and automating the end-to-end transaction call and process

Benefits:

• Attractive Compensation

• Annual Incentive Program

• Employee equity grants

• Flexible working

• Monthly Mental Health Wellness Program Medical InsurancePaid Time off

Experience Requirements:

• Experience in managing US based clients for customer success, customer relationship management, Key account management or similar roles with SaaS based companies

Responsibilities:

• Serve as the primary contact for the onboarding and training of new customers, as well as go-live and post go-live support

• Collaborate with the engineering and development team to configure the product as per customers’ requirements and troubleshoot technical issues raised by customers

• Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements

• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow business with existing customers and expand our customer base

• Account management including being the main point of contact between the company and a number of named enterprise accountsEncouraging customer advocacy through internal NPS surveys, analyze customer health metrics, external reviews, case studies, testimonials, and referralsRepresent the voice of the customer to provide input into the products, marketing and sales processCollaborate closely with team members to support renewals and expansion opportunitiesCreate policies and procedures that optimize the customer experienceMaking customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinarsAnalyzing customer data and helping them discover aspects of the product that are most beneficial to themFirefighting during account escalations

Benefits:

• Attractive Compensation

• Annual Incentive Program

• Employee equity grants

• Flexible working

• Monthly Mental Health Wellness Program Medical InsurancePaid Time off

Education Requirements:

• Graduate/Postgraduate in engineering, preferably in Computer Science or related

Experience Requirements:

• At least 4 years of experience working on NLP or Conversational AI products such as Chatbots or Voicebots

• At least 3 years of experience with Python and related frameworks and components

• At least 2 years of hands-on experience with data structures and database design

• Understanding and experience in working on Machine Learning algorithms and Data Science projects

Other Requirements:

• Strong analytical skills and ability to understand concepts quickly

Responsibilities:

• Designing, coding, and debugging various NLP and Conversational AI-based software applications that involve python, related frameworks, tools, and other back-end applications

• Designing, developing, and managing data structures and database management systems

• Building and optimizing NLP and Machine Learning algorithms

• Web content scrapping application design and development

• Testing and improving the performance of existing software applicationsMaintaining and upgrading existing software applicationsRecommending new technologies that can help increase productivityInvestigating software-related bugs, troubleshooting, and making necessary corrections to ensure optimal software performanceRegularly attending team meetings to discuss projects, brainstorm ideas, and put forward solutions to any issues