tryvium
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About
tryvium is a cloud-based contact center platform designed to enhance customer and employee experiences. It leverages AI to enable self-service features and provide agents with intelligent tools. The platform offers features like AI-driven routing, a virtual assistant, and integration with Microsoft Teams and other ITSM platforms. It aims to streamline operations, improve customer satisfaction, and drive business outcomes.
Platform
Task
Features
• omnichannel support
• microsoft teams integration
• ai-driven routing
• integration with itsm platforms
• real-time supervision
• advanced admin console
• self-service virtual assistant
• cloud-based contact center
Pricing Plans
Light
$3575.00 / per month• 15 agent licenses
• NLP based Virtual Assistant
• Use Case Automation
• Screen sharing
• Presence Management
• Live Agent Routing
• Profile based routing
• Language based routing
• Off Business Hours Routing
• Holiday Management Skill Level Routing Route based on recent disconnect Co-Pilot Integration Summarization Customer 360 Agent 360 NBO / NBA Personalized Pitch / Conversation Instant Language Translation services KB Assist Canned Messages Custom Commands File sharing Integrated Agent UI Auto – Ticket Real-Time KPI Dashboard Real-Time Contact Monitoring Real-time negative sentiment analysis Survey Component
Essential
$5242.00 / per month• 15 agent licenses
• NLP based Virtual Assistant
• Use Case Automation
• Omni Channel Experience
• Channel Switching (chat to voice & vice versa)
• Video Calling
• Call Conferencing
• Call Transfer
• Screen sharing
• Voicemail Presence Management Live Agent Routing Profile based routing Language based routing Off Business Hours Routing Holiday Management Skill Level Routing Co-Pilot Integration Summarization Customer 360 Agent 360 Instant Language Translation services KB Assist Canned Messages Custom Commands File sharing Integrated Agent UI Auto – Ticket Real-Time KPI Dashboard Real-Time Contact Monitoring Real-time negative sentiment analysis Survey Component
Advanced
$7742.00 / per month• 15 agent licenses
• NLP based Virtual Assistant
• Use Case Automation
• Omni Channel Experience
• Channel Switching (chat to voice & vice versa)
• Video Calling
• Voice Biometrics
• Call Conferencing
• Call Transfer
• Screen sharing Voicemail Presence Management Live Agent Routing Profile based routing Language based routing Off Business Hours Routing Holiday Management Sentiment based routing Skill Level Routing Best available agent routing Route based on recent disconnect Co-Pilot Integration Summarization Real Time Voice Transcription Customer 360 Agent 360 NBO / NBA Personalized Pitch / Conversation KB Assist Canned Messages Custom Commands File sharing Integrated Agent UI Auto – Ticket PII Data Redaction Real-Time KPI Dashboard Real-Time Contact Monitoring Analytical Dashboard Real-time negative sentiment analysis Survey Component Co-Pilot for Admins AI driven Journeys Campaign Manager Predictive Analytics Quality Audit
Job Opportunities
Technical Architect - Dotnet - Technical Architect
tryvium is a cloud-based contact center platform that uses AI to enhance customer and agent experiences.
Experience Requirements:
At least 10 years of experience in the Microsoft technology stack, including advanced knowledge of .NET, C#, and other relevant technologies
Responsibilities:
Lead the design and implementation of complex software solutions using the Microsoft technology stack. Ensure solutions are scalable, reliable, and aligned with enterprise architecture standards.
Develop, optimize, and manage cloud-based solutions, with a focus on Microsoft Azure. This includes architecture design, deployment, and performance tuning.
Integrate AI and machine learning technologies into software solutions to enhance functionality, efficiency, and user experience.
Design and implement intelligent chatbots using bot frameworks. This involves understanding natural language processing, conversational UI, and integration with various APIs and data sources.
Provide technical guidance to development teams, mentor junior architects and developers, and ensure adherence to best practices in software development, cloud integration, and bot development.
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