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Staircase AI

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About

Staircase AI, acquired by Gainsight, is an AI-powered platform designed to predict churn, identify growth opportunities, and provide real-time customer engagement insights. It analyzes customer data from various sources like emails, tickets, messages, calls, and product usage to provide health and sentiment scores. It integrates with popular tools like Gmail, Slack, Zoom, Hubspot, Salesforce, and Gainsight to gather data without manual configuration. The platform aims to turn customer-facing teams into revenue engines by reducing churn, providing strategic account alerts, and increasing expansion growth.

Platform

Task

customer insights

Features

• predict churn

• 360° data warehouse

• integrates with gmail, slack, zoom, hubspot, salesforce, gainsight, jira, etc.

• customer sentiment scores

• customer health scores

• customer engagement insights

• identify growth opportunities

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