Dovetail
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About
Dovetail is an AI-powered customer insights hub that helps businesses gather and analyze customer feedback from various sources like conversations, documents, and surveys. It offers features like automatic summarization, highlight key moments, auto-tagging, and more. It integrates with tools like Slack and Notion. Dovetail caters to various roles, including researchers, designers, and product managers, providing solutions for qualitative data analysis, user research, and voice-of-customer analysis. It offers different pricing plans, including a free plan and paid plans like Professional and Enterprise, each with varying features and usage limits. The company is actively hiring in sales, marketing, and engineering roles.
Platform
Features
• automatic summarization
• global semantic search
• share auto-generated highlights with your team via slack, notion, and more
• save highlights across video, audio, documents, and notes
• transcribe conversations in over 40 languages, and detect speakers
• auto-import and store calls, docs, and survey responses
• auto tags highlights
• highlights key moments
FAQs
How many users do I need?
Most customers buy enough users for their product management, research, and design teams. Some also buy users for their sales, customer success, support, and marketing teams to also contribute data to the insights hub.
So, what’s a viewer in Dovetail?
Like users, viewers also have a user account, but they can’t upload, create, or edit. Viewers can instead only search, view, and comment on data and insights in your insights hub. Unlimited viewers are included for free to help you get customer insights in front of as many people as possible in your organization.
How do we control who sees what in Dovetail?
Access is controlled by changing a user’s role—Manager, Contributor, or Viewer—or by restricting a project or a folder to a specific user. Admins can set up user groups to make this easier on our Enterprise plans.
Is there a discount for paying yearly?
There’s a yearly discount available on the Professional plan. Enterprise can only be paid yearly.
Do you have a discount for students, academics, or non-profits?
No. We don’t offer discounts at this time. However, anyone is welcome to use our Free plan with its generous offerings.
Can I start a free trial of paid plans?
Yes, you can try our Professional plan for 7 days. If you would like to try our Enterprise plan please contact sales. Once your free trial ends your workspace will be set to read-only until you choose a paid plan or downgrade back to Free.
Can we pause our subscription?
No, unfortunately at the moment there is no way to pause your subscription. However, you can downgrade to a Free plan.
What happens if we cancel our subscription?
You’ll be able to use Dovetail for the remainder of your billing period. At the end of the billing period, we’ll keep your workspace in a read-only state for a further 30 days so you can export your data. After this 30-day download period, your data will be deleted in accordance with your data retention policy. We don’t offer refunds.
Can you send me an invoice?
Yes. You can choose to pay via invoice for payments over $5,000 USD.
Can we pay in other currencies?
No. We only accept USD at the moment.
How is tax calculated?
All prices are tax exclusive, and additional taxes (GST, VAT, US Sales Tax, etc.) may be applied to your invoice.
Can I have a proposal I can share with my team?
Yes! Let us help you get your team on board with Dovetail. Answer a few simple questions, and we’ll generate a presentation that you can download and share with your stakeholders.
Pricing Plans
Free
Free Plan• Automatic summarization
• Highlights key moments
• Auto tags highlights
• Auto-import and store calls, docs, and survey responses
• Transcribe conversations in over 40 languages, and detect speakers
• Save highlights across video, audio, documents, and notes
• Share auto-generated highlights with your team via Slack, Notion, and more
Professional
USD29.00 / yearly• Magic features
• Everything in Free, plus:
• Ask your data and insights anything
• AI summarized results linked to real customer feedback
• Customize your workspace with folders, filters, and views
• Create project overviews and share in-depth findings as insights
• Store, track, and recruit over 3m people to talk to, worldwide
Enterprise
Unknown Price• Magic features
• Everything in Professional, plus:
• Discover insights with conversational AI in Slack and Microsoft Teams
• Configure automated text and audio digests with relevant updates
• Redact video, audio, and text within transcripts to protect privacy
• Control permissions with user roles, groups, and granular access control
• Standardize tags, fields, and templates across the workspace
• Enable stakeholders to self-service insights with homepage and search
Job Opportunities
Account Executive (Enterprise)
Dovetail is an AI-powered customer insights platform that helps businesses analyze customer feedback from various sources to make better product decisions.
Benefits:
Equity for everyone
Doveclubs
Equal parental leave
Modern and pet friendly offices
Flexible work life balance
Experience Requirements:
Experience in a consultative sales role for a SaaS business.
Experience outperforming in a high-growth sales environment.
Extensive consultative selling skills, with skills to navigate complex enterprise sales cycles, while delivering a delightful customer experience throughout the process.
Exceptional analytical and problem-solving skills, with the operational skills to develop, report on, simplify, and improve sales processes.
Excellent, concise communication so you can easily convey your thoughts, opinions, and feelings with customers and teammates.
Other Requirements:
The right attitude towards a sense of urgency, risk, and ambiguity that naturally comes with working at an early-stage startup.
Experience selling in research, design, or customer experience product categories
Responsibilities:
Manage the end-to-end sales process.
Employ a consultative sales approach to help our prospects.
Become a Dovetail expert.
Develop and maintain amazing relationships with your prospects.
Help mature our global Enterprise business
Show more details
Account Executive (Strategic)
Dovetail is an AI-powered customer insights platform that helps businesses analyze customer feedback from various sources to make better product decisions.
Benefits:
Equity for everyone
Doveclubs
Equal parental leave
Modern and pet friendly offices
Flexible work life balance
Experience Requirements:
Strong consultative sales experience
Breadth of skills across the sales process
Pragmatism
Highly collaborative working style
A great attitude
Other Requirements:
Experience selling in research, design, or customer experience product categories
Responsibilities:
Manage the sales process with strategic leads.
Manage expansion and growth of our strategic accounts.
Create and execute account plans to drive revenue growth.
Help mature our business.
Employ a consultative sales approach to help our prospects
Show more details
Account Executive (Enterprise) - APAC
Dovetail is an AI-powered customer insights platform that helps businesses analyze customer feedback from various sources to make better product decisions.
Benefits:
Equity for everyone
Doveclubs
Equal parental leave
Modern and pet friendly offices
Flexible work life balance
Experience Requirements:
Experience in a consultative sales role for a SaaS business.
Experience outperforming in a high-growth sales environment.
Extensive consultative selling skills, with skills to navigate complex enterprise sales cycles, while delivering a delightful customer experience throughout the process.
Exceptional analytical and problem-solving skills, with the operational skills to develop, report on, simplify, and improve sales processes.
Excellent, concise communication so you can easily convey your thoughts, opinions, and feelings with customers and teammates.
Other Requirements:
Experience selling in research, design, or customer experience product categories
Responsibilities:
Manage the end-to-end sales process.
Employ a consultative sales approach to help our prospects.
Become a Dovetail expert.
Develop and maintain amazing relationships with your prospects.
Help mature our global Enterprise business
Show more details
Ratings & Reviews
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