Aiwo is an AI-powered customer contact intelligence tool that analyzes customer interactions across multiple channels to identify and address the root causes of unnecessary contacts. It helps businesses reduce costs, improve efficiency, and enhance customer experience by providing real-time data and insights into customer issues, enabling faster and more focused improvements. Aiwo offers valuable insights into the direct costs associated with customer issues and boosts efficiency with case deflection. It helps transform customer journey processes by leveraging insights from 100% of all customer interactions and facilitates collaboration across business units.
• cost savings
• real-time data
• ai-powered analysis of incoming customer contacts from all channels
• collaboration and alignment across business units
• case deflection
• improved efficiency and customer experience
• provides data for faster improvements
• identifies and tracks root causes of unnecessary contacts
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