Aiwo
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About
Aiwo is a Customer Contact Intelligence platform that analyzes customer interactions across various channels to identify and address the root causes of unnecessary contacts. It helps businesses visualize the cost of customer contacts, assign ownership of issues, and improve overall customer experience. By leveraging AI-powered analysis, Aiwo enables faster, more focused improvements, resulting in significant cost savings and increased efficiency.
Platform
Features
• provides data for faster improvements
• identifies root-causes of unnecessary contacts
• real-time analysis of customer contacts
• ai-powered customer contact analysis
• assign ownership of customer issues
• visualise the cost of customer contacts
• discover operational issues
• customer contact intelligence
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