OneHash
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About
OneHash is a comprehensive, all-in-one business management suite designed to help organizations of all sizes streamline their operations and scale efficiently. By integrating several core business functions into a single ecosystem—including CRM, ERP, customer chat, and automated scheduling—it eliminates the need for multiple fragmented software subscriptions. The platform is built on robust open-source foundations like ERPNext, Chatwoot, and Cal.com, which allows for a high degree of flexibility and customization that many proprietary competitors cannot match. This approach provides businesses with an agile and affordable alternative to high-end legacy systems such as SAP or Salesforce. At the heart of the platform is a focus on automation and AI-driven efficiency. The OneHash CRM module offers real-time lead capturing, automated follow-ups, and a visual sales pipeline to manage the entire customer journey. For customer service, OneHash Chat provides an omnichannel unified inbox that aggregates messages from WhatsApp, Messenger, Email, and Telegram. This module includes AI assistance to help agents summarize long conversations, refine the tone of their writing, and automate routine queries with customizable chatbots. Meanwhile, the Cal ID tool simplifies meeting management with multi-calendar syncing and shortened URLs for easy booking. The suite is particularly well-suited for startups, SMEs, and global enterprises that require a centralized command center for their teams. Sales departments benefit from lead management and drip campaigns, while support teams can manage high-volume ticket queues from a single dashboard. Because the platform supports international currencies and languages, it is a strong choice for businesses managing global divisions or field teams. Features like geo-tagging for field visits and mobile check-ins ensure that even on-the-ground operations remain integrated with the central database. What distinguishes OneHash from its competitors is its commitment to being "open-core" and highly customizable. Many plans offer unique benefits like unlimited users or white-labeling options, allowing companies to use their own branded domains and custom layouts for a professional appearance. With a focus on reducing "lead leakage" and improving customer satisfaction through hybrid human-AI support, the platform serves as a complete digital infrastructure for companies looking to modernize their workflow without the complexity of managing disparate tools.
Pros & Cons
Built on open-core foundations allowing for extensive system customization.
Supports global operations with built-in multi-currency and multi-language features.
Provides AI tools to summarize conversations and adjust response tones automatically.
The CRM Growth plan requires a minimum commitment of 15 users.
Standard data storage is capped at 25GB per site before additional fees apply.
The Chat Starter plan limits chat history to only 90 days.
Use Cases
Customer support leads can use the unified inbox and AI summarization to manage high volumes of tickets across WhatsApp and Email.
Sales professionals can automate follow-ups and lead assignments to ensure no prospects are lost in the pipeline.
Operations managers can integrate ERP and CRM data to get a single view of company performance and resource allocation.
Platform
Features
• erp resource planning
• multi-calendar scheduling sync
• custom white-label domains
• geo-tagging for field visits
• automated sales pipelines
• real-time lead capturing
• ai-powered chat summarization
• omni-channel unified inbox
FAQs
Can I manage multiple communication channels in one place?
Yes, OneHash Chat features an omni-channel unified inbox. It brings together conversations from platforms like WhatsApp, Messenger, Email, Telegram, and Line into a single workspace.
What does the 'unlimited users' feature mean?
Certain plans allow you to add any number of users to your account without paying an additional per-user fee. This helps businesses scale their team size without increasing subscription costs.
Is there a limit on data storage?
Yes, there is a standard storage limit of 25GB per site. If additional storage is required, it can be extended for an extra cost of $30 per 25GB per month.
Does the CRM support international business operations?
OneHash CRM supports major international currencies and languages. This allows global companies to manage multiple divisions and international branches from a single configurable platform.
How does the AI assistance feature work in Chat?
The AI tool can refine your writing, summarize long chat transcripts for agents, and set the appropriate tone for responses. It also powers chatbots that can handle routine inquiries automatically.
Pricing Plans
CRM Growth Plan
INR640.00 / per user, per month• Minimum 15 users required
• Shared/Private Cloud access
• Chat and Email support
• Configured solution
• Real-time lead capturing
• Workflow automation
• Sales pipeline management
• Auto-follow-up and reminders
Chat Growth Plan
USD22.50 / per month• Unlimited Agents
• Unlimited Inboxes
• Unlimited Chat
• Unlimited chat history
• AI Assistance for writing
• Campaign management
• Help centre builder
Chat Starter Plan
Free Plan• 2 Agents included
• 3 Inboxes allowed
• Unlimited chat messages
• 90 Days chat history
• Omni-channel support
• Website live chat
Job Opportunities
Growth Hacker
Scale your business faster using an affordable AI-powered suite that integrates CRM, ERP, and customer support into one unified platform for seamless operations.
Experience Requirements:
0-5 years
Other Requirements:
Growth Hacking Mindset
‘Learnability’ & 'Passionate'
UI / UX
Visual Design
Copywriting
Responsibilities:
Data-Tracking & Analytical insight
Acquisition Marketing (Social, Search, Content, Email, etc.)
Customer Retention
Referral Programs & Viral Marketing
Conversion Rate Optimization & A/B-testing
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Ratings & Reviews
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