Lucidya
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About
Lucidya is an AI-powered customer experience management (CXM) platform designed for brands in the Arab world. It offers a suite of tools to listen to, engage with, and delight customers across all channels. Key features include accurate Arabic sentiment analysis (handling various dialects), a 360-degree view of customer interactions, and dedicated customer success management. Lucidya's AI understands Arabic and English with high accuracy, providing valuable insights for improving customer retention and acquisition, reducing costs and avoiding PR crises. The platform integrates with various systems via an open API and Zapier, offering flexibility and a comprehensive solution.
Platform
Keywords
Features
• surveys
• social media listening
• omnichannel analytics
• customer data platform (cdp)
• customer success manager support
• integration with other platforms and systems (open api and zapier)
• arabic language support (with various dialects)
• ai-powered customer experience management (cxm) platform
FAQs
What is Lucidya?
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
How does Lucidya do that?
Utilizing the latest and most advanced artificial intelligence tailored for the Arab world, the Lucidya product suite offers brands everything they need in terms of data and insights to better understand their customers on a granular level (who they are and what are their preferences) and a deeper level (what are their needs and expectations). This ultimately leads to enhancing the customer experience significantly, winning customer satisfaction, and elevating the brand’s reputation. Additionally, Lucidya’s products are utilized in complementary areas of customer experience management such as crisis management, market research, and effective planning and execution of marketing campaigns.
What are the channels Lucidya supports?
Lucidya collects and analyzes millions of interactions across various digital channels such as: Instagram, Facebook, Whatsapp, X (Twitter formerly), TikTok, Google My Business, Emails, Call Center software. Lucidya also collect news articles from millions of global news outlet and blogs to give brands full view of its public perception
What sets Lucidya apart?
What sets Lucidya apart is that it’s the only platform in the world capable of understanding and analyzing customer feedback in both formal Arabic and its various dialects, as well as English. Without the ability to do so accurately, brands cannot achieve the full potential of any analytics tool
What industries can use Lucidya?
Lucidya is used by an array of industries, including: Telecoms, Financial Services, Marketing Agencies, Government & Consulting, Travel and Tourism, FMCG, Automotive, Sports, Media & Entertainment, Healthcare, Restaurants, Non Profit
How do I get started with Lucidya?
We are happy to hear you want to take advantage of Lucidya. You can sign up for a meeting here and once you’re done our professionals will be in touch with you shortly to help elevate your brand.
Does Lucidya integrate with other platforms or systems?
Lucidya has an open API, facilitating integration with many different tools. Lucidya is also integrated with Zapier, which can allow brands to integrate with thousands of platforms such as: CRM Systems, Help Desk and Ticketing Systems, Visualization systems
Does Lucidya offer ongoing customer support?
We offer more than support. We offer a Customer Success Manager dedicated to our customers for on-boarding, training and ongoing proactive support. Our team checks in regularly to make sure that you achieve all of your goals with Lucidya.
How many products does Lucidya offer, and are they sold separately, or do you have bundled offerings?
Lucidya offers a total of 4 different products; Lucidya Social Listening, Lucidya Omnichannel, Lucidya Survey and Lucidya CDP. These products can be purchased individually to meet specific needs, or they can be bundled together for a more comprehensive solution. The flexibility of buying options allows customers to tailor their experience with Lucidya based on their unique requirements.
Job Opportunities
Engineering Director
AI-powered CXM platform for Arab brands, offering social listening, omnichannel analytics, surveys, and a CDP. High accuracy in Arabic and English.
Benefits:
Competitive Compensation
Stocks
International Exposure
Diversity and Inclusion
One-of-a-kind office space
Show more details
AI Manager/Director
AI-powered CXM platform for Arab brands, offering social listening, omnichannel analytics, surveys, and a CDP. High accuracy in Arabic and English.
Benefits:
Competitive Compensation
Stocks
International Exposure
Diversity and Inclusion
One-of-a-kind office space
Show more details
Project Manager
AI-powered CXM platform for Arab brands, offering social listening, omnichannel analytics, surveys, and a CDP. High accuracy in Arabic and English.
Benefits:
Competitive Compensation
Stocks
International Exposure
Diversity and Inclusion
One-of-a-kind office space
Show more details
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