Infinity
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About
Infinity is a leading call analytics platform designed to transform business decisions and customer experiences by unearthing hidden insights from phone conversations. The platform offers three core capabilities: 'Before the call' features like call tracking connect the customer journey to phone calls, allowing businesses to optimize marketing budgets for effective campaigns. 'During the call', its Conversation Analytics suite automatically unlocks intel from every call, simplifying monitoring to enhance marketing efficiency, sales, and customer delight. 'After the call', Smart Match links call revenue to marketing activity, identifying valuable call sources to cut budget waste and boost campaign performance. Infinity caters to marketers, accelerating sales, streamlining contact center operations, fostering better service experiences, and ensuring compliance by automatically flagging risks in conversations.
Platform
Task
Features
• conversation analytics
• compliance monitoring
• call tracking
• smart match
• customer service improvement
• contact center management
• marketing optimization
• sales acceleration
FAQs
What is a call analytics software?
Call analytics software like Infinity measures, analyzes, and reports on phone call events before, during, and after. AI-powered, it gathers data to inform business decisions and optimize operations.
Why are call analytics important?
They reveal unfiltered customer insights, connect clicks to calls and revenue for marketing optimization, and enhance sales and service performance by improving call monitoring capabilities.
Why do Marketers need to pay attention to call analytics?
Marketers gain accurate performance data, make smarter investment decisions, eliminate budget waste, maximize ROAS, improve messaging, and accurately report ROI.
How do call analytics help sales teams improve performance?
Sales leaders unlock intel to improve call handling, close more deals, fill queues with quality leads, arm teams with real-time insights, upskill effectively, and grow bottom lines.
How do call analytics improve customer service?
They help customer service teams identify and resolve negative experiences, delight customers, send net-retention and NPS soaring, process queries efficiently, and improve FCR.
How do call analytics help contact centre leaders?
Leaders uncover hidden call insights without extensive listening, improving handling and team happiness. It helps save hours, delight customers, keep teams engaged, and run slick operations.
Why are call analytics essential for compliance teams?
They automatically monitor calls at scale, streamline QA, stop breaches, provide compliance guidance, and help avoid fines and legal fees by flagging risks in conversations.
Pricing Plans
Essentials
USD249.00 / per month• Visitor Level Call Tracking
• $0.20 per call (plus telecoms fees)
• 1 included domain tracked
• 100K included tracking events
• Digital Onboarding
• Standard Support
• The Hub Platform
• Visitor & Channel Reports
• Call Recording (1 month)
• Google Ads & Analytics Integration
Pro
USD349.00 / per month• All Essentials features
• Dedicated Onboarding Support & Program
• Customer Success Program
• Training Program
• Segmentation of Reports
• $0.15 per call (plus telecoms fees)
• 1 million included tracking events
• 3 Plug & Play Integrations
• Advanced Dial Plan or IVR option
Enterprise
USD-1.00 / POA• All Pro features
• Dedicated 1-2-1 training
• Solutions Architect
• VIP Support
• From $0.07 per call (over 10k calls, plus telecoms fees)
• Unlimited Plug & Play Integrations
• Smart Match integration (POA)
• CRM Integration (POA)
• Caller Insight for Salesforce (POA)
Job Opportunities
Sales Development Representative
Infinity is a call analytics platform that unearths hidden insights from phone conversations, helping businesses make smarter decisions and improve customer experiences.
Benefits:
4.5 day working week
25 days holiday (with option to buy 5 additional days)
Private single medical insurance
Employee Assistance Programme
Life Assurance (4x Salary)
Responsibilities:
Inbound lead qualification
Outbound lead and opportunity generation
Lead and database management
Close alignment with sales managers into key target verticals
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Ratings & Reviews
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