Infinity
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About
Infinity is a leading call analytics platform that uses AI to provide insights into customer conversations. It offers features like call tracking, conversation analytics, and Smart Match to help businesses improve marketing, sales, customer service, and compliance. The platform connects the customer journey to phone calls, revealing the impact of marketing efforts and identifying areas for optimization. Conversation Analytics automatically uncovers intel from calls, enhancing marketing efficiency, sales strategies, and customer experiences. Smart Match quickly links call revenue to marketing activities, pinpointing high-value call sources. Pricing plans include Essentials, Pro, and Enterprise options with varying features and costs.
Platform
Task
Features
• call recording
• conversation analytics
• call tracking
• smart match
• nuisance call blocking
• operator call rating
• call whisper
• missed call email alerts
FAQs
What is call analytics software?
Call analytics solutions like Infinity help measure, analyze, and report on phone call activity (before, during, and after). AI-powered, they gather data and insights from every call, informing business decisions and revealing campaign/process strengths and weaknesses.
Why are call analytics important?
Call analytics are crucial for connecting clicks to calls and revenue, optimizing marketing, improving sales/service performance, and providing insights into business operations.
Why do marketers need call analytics?
Call analytics offer marketers a clearer picture of performance. Insights help eliminate wasted budget, maximize ROAS, improve messaging, and boost conversion rates.
How do call analytics help sales teams?
Call analytics provides sales leaders with insights to enhance call handling, close more deals, fill queues with quality leads, and improve team performance.
How do call analytics improve customer service?
Call analytics helps customer service teams avoid negative experiences, improve customer delight, increase net-retention, and improve query processing speed.
How do call analytics help contact centers?
Infinity helps contact center leaders gain insights without extensive manual review. This improves call handling and customer/team satisfaction.
Why are call analytics essential for compliance teams?
Call analytics automatically flags compliance risks in conversations, improving QA efficiency and reducing compliance breaches.
Pricing Plans
Essentials
$199.00 / per month• Eliminate wasted budget
• Plug your attribution gap
• Get the credit you deserve
Job Opportunities
Data Engineer
AI-powered call analytics platform providing insights into customer conversations to improve marketing, sales, and customer service.
Benefits:
4.5 day working week
25 days holiday
Private healthcare
EAP and Life Assurance (4x your salary)
Tech schemes and a new starter budget to improve your working from home setup Learning and development opportunities to grow your career Regular team building opportunities, including events and team trips Enhanced parental leave and flexibility in work patterns The chance to shape the way you work in the future through Infinity’s ‘We listen and act’ feedback sessions
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Customer Success Manager
AI-powered call analytics platform providing insights into customer conversations to improve marketing, sales, and customer service.
Benefits:
2 days per week onsite
4.5 day working week (Half day Fridays)
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Sales Development Representative
AI-powered call analytics platform providing insights into customer conversations to improve marketing, sales, and customer service.
Benefits:
Tuesdays and Thursdays in office
4.5 day working week, half-day Fridays
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Ratings & Reviews
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