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Conversed.ai

Deliver 24/7 automated support for customer care, HR, and IT with secure AI agents that integrate with CRM and ERP systems to boost organizational efficiency.

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About Conversed.ai

Conversed.ai is a robust platform designed to develop and deploy intelligent AI agents across multiple communication channels, including chat, email, and voice. Its primary goal is to help organizations increase revenue and lower operational costs by automating routine interactions within departments such as HR, IT, and customer care. By leveraging conversational AI, the platform enables businesses to provide instant support to both employees and customers, ensuring that inquiries are handled efficiently around the clock. The system is built to transform static knowledge bases into interactive assistants that can drive business goals and streamline internal work processes. The platform operates by integrating high-quality Large Language Models like GPT-4, Claude, and Llama with a company's own data. It uses Retrieval-Augmented Generation (RAG) to ensure that every response is grounded in the specific context of the client's documentation, leading to higher accuracy and reduced hallucinations. A standout feature is the platform's focus on privacy; it includes a sophisticated module that anonymizes personal data before processing it through any LLM. This ensures that sensitive information remains secure while still benefiting from advanced AI capabilities. Furthermore, the tool includes a seamless handoff mechanism to human agents for complex queries. Conversed.ai is ideally suited for mid-sized to large enterprises that require scalable support solutions across various touchpoints. It is particularly beneficial for IT service desks looking to automate ticket resolution, HR departments needing to manage employee onboarding and policy questions, and marketing teams focused on conversational commerce and lead generation. Because the tool integrates with common CRM, ERP, and HRIS systems, it fits naturally into existing enterprise tech stacks. Industries ranging from healthcare to retail can utilize these agents to provide 24/7 service on platforms like WhatsApp, Microsoft Teams, and company websites. What distinguishes Conversed.ai from standard chatbot builders is its deep commitment to compliance and continuous optimization. The platform is ISO 27001 and ISO 9001 certified, providing a level of security and quality management essential for enterprise-grade deployments. Beyond the initial setup, the company provides strategic guidance and an AI Agent Optimization Studio to help users monitor performance and refine their agents' capabilities. This ensures the AI remains effective as business needs evolve. The combination of data anonymization and multi-channel support makes it a premier choice for privacy-conscious organizations.

Conversed.ai pros & cons

Pros

  • Provides enterprise-grade security with automated personal data anonymization.
  • Certified for ISO 27001 and ISO 9001, ensuring high quality and information security standards.
  • Integrates seamlessly with major platforms like Microsoft Teams, WhatsApp, and common CRM tools.
  • Uses RAG technology to prevent hallucinations by grounding AI responses in client-specific content.
  • Includes a built-in live chat platform for effortless transitions between AI and human support.

Cons

  • Public pricing information is not available, necessitating a demo request for costs.
  • The platform is complex and likely requires strategic implementation guidance rather than instant setup.

Conversed.ai use cases

  • IT service desk managers can automate common employee technical requests to reduce manual ticket volume.
  • HR professionals can implement AI agents to handle onboarding tasks and answer policy-related questions 24/7.
  • Digital marketers can use conversational agents on websites to increase lead generation and conversion rates.
  • Customer care departments can deploy AI across mail and chat to provide instant resolutions for high-frequency queries.
  • Large enterprises can maintain GDPR compliance while using AI by utilizing the tool's built-in data anonymization features.

Conversed.ai features

  • multi-channel deployment
  • retrieval-augmented generation (rag)
  • human agent handoff
  • crm & erp system integration
  • gdpr compliance module
  • ai agent optimization studio
  • iso 27001 & 9001 certification
  • personal data anonymization

Conversed.ai pricing

Is Conversed.ai free? No, Conversed.ai doesn't offer a free plan.

Enterprise Custom

Price varies

  • Multi-channel AI Agents
  • CRM & ERP Integrations
  • Data Anonymization Module
  • ISO 27001/9001 Security
  • RAG Implementation
  • Optimization Studio Access
  • Human-in-the-loop Handoff
  • Strategic Guidance
  • Lead Generation Tools
  • 24/7 Automated Support

Conversed.ai FAQs

Which communication channels does Conversed.ai support?

The platform supports a wide range of channels including websites, WhatsApp, Microsoft Teams, and other popular chat platforms. It also extends its AI capabilities to email and voice communication.

How does the platform ensure data privacy and security?

Conversed.ai anonymizes all personal data before sending it to Large Language Models and is fully ISO 27001 and ISO 9001 certified. It also features a built-in GDPR module for easy data access and deletion requests.

What happens if the AI agent cannot answer a user query?

If an AI agent encounters a question it cannot answer, the conversation is automatically forwarded to a human agent. If no one is available, it creates a note so the customer can be assisted later.

Can the AI agents be trained on my company's specific data?

Yes, the platform uses Retrieval-Augmented Generation (RAG) to train agents on client-specific content. This ensures that responses are accurate, relevant, and based on your own documentation.

Which Large Language Models power the platform?

Conversed.ai integrates with several leading models including OpenAI (ChatGPT), Anthropic (Claude), and Llama to deliver high-quality support and performance.

Open roles

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Conversed.ai

Project Manager Team A.I.

operationshybrid Amsterdam, NL full-time

Benefits:

  • Salary that matches your experience

  • 8% holiday allowance

  • Unlimited holidays

  • NS business card to cover travel expenses

  • Laptop and mobile phone

Experience Requirements:

  • 2-4 years of work experience is preferred

  • Agency experience as project manager, account manager, or traffic manager is a plus

Other Requirements:

  • Must be living in the Netherlands

  • Fluent in Dutch and proficient in English

  • Strong interest in A.I.

  • Structured, organized, and detail oriented

Responsibilities:

  • Manage the entire project management process for A.I. assistants

  • Onboard customers and scope out requirements

  • Brief the development team and Head of Product on new features

  • Keep customers up-to-date on project status and timelines

  • Collect data and feedback on A.I. assistants after launch

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