Technical Support Engineer
Benefits:
Health insurance
Paid time off
Education Requirements:
Bachelor's degree in computer science or related technical field or equivalent work experience
Experience Requirements:
5 years of experience working with Cloud service providers like AWS, Azure, and GCP
Experience with containerization technologies, like Docker and Kubernetes
Experience with AWS including EC2, EKS, Route53, VPC, or the Azure or GCP equivalents
Experience with scripting languages, like Python and shell-scripting
Prior working experience with L2-L7 networking including experience with security, switching, routing and application delivery products
Other Requirements:
Experience with data formats like XML, YAML, and JSON
Experience with Linux-based servers
Experience with server and configuration provisioning (Ansible, Terraform, Puppet) and source code management tools (Git, Subversion)
Experience with web services (nginx/Apache), data pipelining (Kafka, SQS), and data storage (SQL, Elasticsearch) technologies
Expert troubleshooting and reasoning skills in all the above technologies
Excellent written & oral communication skills with strong interpersonal, organizational and presentation skills
Proven experience working on critical/complex system down issue and escalations
Responsibilities:
Provide customer facing technical support to our largest accounts in a fast-paced work environment
Become a technical expert on Cequence Security solutions
Help our customers and partners with deploying Cequence products, on-boarding, and training
Manage critical escalations
Contribute to the support knowledge base, diagnostic tools, troubleshooting guides, and training curriculums
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