AssistIQ
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About
AssistIQ is a platform designed to provide visibility into supply and implant usage in OR and procedural areas. It helps to improve charge capture, reduce costs and empower your people by putting an end to paper trails, missed charges, wasted supplies, and unreliable data. It uses AIQ Capture, powered by computer vision and machine learning, to track supplies accurately without barcodes or special hardware. It integrates with systems like EHRs and ERPs. It aims to give perioperative teams more time to focus on patient care, and provide finance teams with a trustworthy source of truth. It gives the Supply Chain team a trusted set of eyes in high-cost areas like the operating room.
Platform
Task
Features
• computer vision
• machine learning
• supply chain management
• charge capture
• actionable insights for cost reduction
• integration with ehrs and erps
• supply and implant tracking
Job Opportunities
Customer Success Manager
AssistIQ provides visibility into supply & implant usage in the OR, improving charge capture, reducing costs and empowering people. It uses AI and integrates with EHRs and ERPs.
Benefits:
Health insurance coverage
Fully remote position
Business travel
3 weeks of vacation
10 sick days
Experience Requirements:
3+ years of experience in a similar CSM role.
Experience managing operations stakeholders in a hospital or clinical setting is mandatory.
Other Requirements:
Knowledge of Surgical ORs, procedure rooms and/or hospital operations.
Demonstrated leadership and problem-solving skills.
Experience preparing and presenting customer partnership updates to customer stakeholders.
Ability to communicate cross-functionally internally & escalate customer needs efficiently. Effectively ensure customer needs are being met and exceed their expectations.
Demonstrated capability of stakeholder management, problem-solving, and prioritization.
Experience managing communication with stakeholders in different levels of seniority (C-Suite to Operations)
Excellent interpersonal skills
Ability to synthesize information, think quickly, and drive changes.
~25% travel required.
Responsibilities:
Plan and execute the ongoing customer success delivery plan.
Build and maintain positive relationships with customer stakeholders, establishing trust and demonstrating partnership value.
Present partnership value on a regular basis to the customer, gathering customer feedback and keeping the customer informed on upcoming product enhancements and improvements specific to supporting their goals and needs.
Partner with the Customer Support and Data Analysis teams to measure and monitor the overall ‘health’ of customers and achievement of success criteria outlined in the partnership agreement.
Regularly report on customer stability and product expansion opportunities to the internal team.
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