Rezolve.ai
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About
Rezolve.ai is a Generative AI-powered modern Employee Service Desk that brings instant employee support within Microsoft Teams, reducing enterprise friction and enhancing the employee experience. It offers AI-powered knowledge base, MS Teams & Slack integration, no-code automation, and GenAI ITSM solutions. The platform auto-resolves 25-35% of tickets and augments IT technicians, HR associates, and employees. It features enterprise search, dynamic knowledge base, continuous learning, streamlined communication, real-time issue resolution, simplified workflows, and custom integrations.
Platform
Task
Features
• no-code automation
• ai-powered knowledge base
• ms teams & slack integration
• genai itsm solutions
Job Opportunities
Solution Consultant
Rezolve.ai is a Generative AI-powered employee service desk for IT and HR support, boosting efficiency and collaboration within Microsoft Teams.
Experience Requirements:
3 to 5 years
Other Requirements:
Knowledge of Agile Process
Knowledge of ITSM/HRMS or any functional domain
API Analysis
Good Analytical and problem-solving skills
Basic Knowledge of Azure
Knowledge of SQL queries & relationship
Familiarity with Generative AI concepts and prompt engineering
Responsibilities:
Product Expertise & Client Consultation
Solution Design & Customization
Feedback Loop & Product Development
Project Management
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Customer Sucess Manager
Rezolve.ai is a Generative AI-powered employee service desk for IT and HR support, boosting efficiency and collaboration within Microsoft Teams.
Experience Requirements:
3 to 5 years
Other Requirements:
Knowledge of Agile Process
Knowledge of ITSM/HRMS or any functional domain
API Analysis
Basic Knowledge of Azure
Knowledge of workflow tools coggle/ ms visio
Knowledge of SQL queries & relationship
Responsibilities:
Analyse business requirement and configure them in the product using Bot studio with in given time frame
Ensuring a quality output to onshore CSM team by thoroughly reviewing the work done by self. Will have to act as QA for there own requests
Providing daily updates over call/team channel to CSM and maintaining correct status of tickets
Coordinating with in teams for getting the requirement deleivered
Acting as a spoc for the project assigned and owning the complete delivery of it
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Product Analyst
Rezolve.ai is a Generative AI-powered employee service desk for IT and HR support, boosting efficiency and collaboration within Microsoft Teams.
Experience Requirements:
5-10 years
Other Requirements:
Experience working on SaaS platforms
Prior experience in Conversational Ai/Chatbot space
SQL to analyze data patterns is a strong plus
Strong knowledge of non-functional concerns and their specific applications
Responsibilities:
Research on the required features of the product with similar products and technologies available
Analyze the usage data to find usage patterns and improve product usage by removing friction
Define best guidelines and practices for product engineering, UX
Benchmark against the best alternatives and competing products’ features
Ensuring timeliness of product major and minor releases to beta and GA
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