Meya
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About
Meya is a professional chatbot development platform designed to bridge the gap between automated AI responses and human support agents. It provides a specialized infrastructure for businesses to build, launch, and manage intelligent conversational interfaces across various messaging channels. Unlike basic drag-and-drop bot builders, it is built on a "batteries included" philosophy that combines a powerful developer console with a customizable chat UI called Orb. The platform's core architecture is event-oriented, allowing it to handle complex asynchronous tasks and high-performance requirements for enterprise-level customer service operations. At the technical level, the platform utilizes BFML (Bot Flow Markup Language), a human-friendly YAML syntax, alongside the full power of Python 3 and async I/O. This allows developers to write custom code, install any Python packages, and extend SDK classes to create highly specific workflows. The system integrates seamlessly with major customer support providers like Zendesk, Salesforce, and Front, as well as NLU engines like Dialogflow and Wit.ai. It supports a robust human-bot hybrid model where automated flows can hand off to live agents without losing context, ensuring a smooth transition for the end user. The tool is primarily aimed at technical support teams and developers within industries such as e-commerce, financial services, and telecommunications. It is particularly well-suited for organizations that have outgrown simple automated response tools and require deep backend integration with their own internal APIs and databases. Because it offers CLI access, local development modes, and GitHub Actions support for deployments, it fits naturally into existing DevOps workflows and professional software development lifecycles. What sets this platform apart is its deep commitment to developer experience and programmability. While it offers a visual flow editor for mapping out logic, it does not sacrifice code-level control, providing a secrets vault for sensitive data and a dedicated GridQL log viewer for debugging. Furthermore, the third-generation architecture is designed for scale, having processed over a billion events across millions of users. Its specific pricing model, based on Monthly Active Users (MAU) and tiered application environments, provides a clear path for scaling from initial concept to global production deployment.
Pros & Cons
Supports full Python 3 programmability for complex backend integrations.
Seamless hand-off between automated AI and live human support agents.
Highly customizable mobile and web chat UI with advanced widgets.
Robust developer tools including CLI access and local development mode.
Transparent volume-based discounts for high-usage Enterprise customers.
Entry-level paid plan starts at a relatively high price point of $99/month.
Production-grade app environments are not available on the lowest Dev tier.
Log retention is limited to 30 days even on the highest standard tiers.
Steep learning curve for non-developers due to its focus on code and YAML.
Use Cases
Support developers can build custom integrations between their internal APIs and customer-facing chatbots using Python and async I/O.
E-commerce customer service teams can implement human-bot hybrid workflows that automatically escalate complex issues to live agents in Zendesk.
Fintech companies can use the encrypted secrets vault and sensitive data handling to securely manage user authentication within the chat interface.
Enterprise DevOps teams can automate their bot deployment pipeline using GitHub Actions and specialized staging environments.
Platform
Task
Features
• github actions deployment support
• multi-language nlu integration
• dev/staging/production environments
• customizable orb chat ui
• built-in secrets vault
• visual flow editor (bfml)
• human-bot hybrid handoffs
• python 3 and async i/o support
FAQs
What is a Monthly Active User (MAU)?
MAU is defined as the greater of the unique monthly active users interacting with your apps or the total events processed divided by 200.
Does Meya offer a free trial?
Yes, there is a 14-day free trial available that does not require a credit card and includes access to the developer console and custom components.
Can I use my own Python scripts within the platform?
Absolutely, the platform allows you to write Python 3 code with async I/O, install any Python packages, and extend SDK classes for custom integrations.
What is the difference between Dev and Production apps?
Dev apps are meant for testing and support hot reloading, while Production apps are optimized for high volume and support autoscaling for spiky traffic.
Which customer support providers can I integrate with?
Meya offers ready-to-use integrations for Zendesk Support and Chat, Salesforce Live Agent, Front, and Twilio Flex.
Pricing Plans
Dev
USD99.00 / per month• 500 MAU included
• 2 Dev apps
• 1 Staging app
• 2 Team members
• 7 days log retention
• Full Python 3 programmability
• Visual flow editor
• Cloud hosting
Pro
USD999.00 / per month• 5,000 MAU included
• 7 Dev apps
• 1 Staging app
• 1 Production app
• 7 Team members
• 30 days log retention
• Volume discounts
• 50% pre-buy MAU discount option
Partner
USD3000.00 / per month• 15,000 MAU included
• 10 Dev apps
• 3 Staging apps
• 3 Production apps
• 10 Team members
• 30 days log retention
• Re-seller rights
• Volume discounts
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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