Benefits:

• competitive benefits and perks

• robust training program

• inclusive offices

• vibrant environment

• certified Great Place to Work

Experience Requirements:

• 1-5 years of experience in Customer Success

• Experience with telecommunication or SaaS providers required

• Real passion for providing top-notch account management

• Strong written communication skills

• Excellent time management and organizational skills

Other Requirements:

• Remote role requires full on-camera engagement

• Must work US core hours (8 am - 5 pm Pacific Time)

• Dedicated and technically enabled workspace with excellent internet connectivity

• Desire to work in a dynamic startup

• Adaptable and process-oriented professional

Responsibilities:

• Lead all post-sales activities for Dialpad’s customers through strong relationship-building

• Act as the voice of the customer within Dialpad by working cross-functionally

• Develop a positive, trusted relationship with customers by providing value

• Retain long-term partnerships with customers by independently renewing successful customers

• Establish and oversee the customer's adoption, training, and development of best practices