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Customer Success Specialist
Unify business communications with an AI-powered platform that offers real-time transcriptions, sentiment analysis, and autonomous agents to scale support.
Benefits:
competitive benefits and perks
robust training program
inclusive offices
vibrant environment
certified Great Place to Work
Experience Requirements:
1-5 years of experience in Customer Success
Experience with telecommunication or SaaS providers required
Real passion for providing top-notch account management
Strong written communication skills
Excellent time management and organizational skills
Other Requirements:
Remote role requires full on-camera engagement
Must work US core hours (8 am - 5 pm Pacific Time)
Dedicated and technically enabled workspace with excellent internet connectivity
Desire to work in a dynamic startup
Adaptable and process-oriented professional
Responsibilities:
Lead all post-sales activities for Dialpad’s customers through strong relationship-building
Act as the voice of the customer within Dialpad by working cross-functionally
Develop a positive, trusted relationship with customers by providing value
Retain long-term partnerships with customers by independently renewing successful customers
Establish and oversee the customer's adoption, training, and development of best practices
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