Benefits:

• 100% remote and global

• Flexible work hours and asynchronous work

• Home office setup stipend

• Access to leading-edge tools and technology

• Company culture events like coffee chats and happy hours

Experience Requirements:

• Minimum of 15 years experience in customer success or account management

• 15+ years in a leadership role (VP, SVP, COO)

• Experience in SaaS and subscription-based business models

• Expertise in Salesforce and customer success tools

• Background in K-12, Nonprofits, or Health & Human Services

Other Requirements:

• Executive customer presence for high-stakes C-level conversations

• Experience in private equity-backed or high-growth SaaS preferred

• Customer empathy and advocacy

Responsibilities:

• Develop and execute customer success strategy for retention and expansion

• Lead and mentor a team of CSMs

• Own customer health metrics and identify growth opportunities

• Drive revenue expansion through upsells and cross-sells

• Collaborate cross-functionally with Sales, Product, and Support

Benefits:

• Medical, Dental & Vision Insurance

• Flexible Time Off Program

• Paid Holidays

• Paid Parental Leave

• Global Employee Assistance Program (EAP)

Experience Requirements:

• 5-7+ years of proven experience writing high-quality code in Python

• Expert proficiency in Kubernetes architecture and operations

• Hands-on experience with Infrastructure as Code (IaC)

• Deep experience with automated testing and test-driven development

Other Requirements:

• Strong Computer Science fundamentals

• Experience with software architecture for large systems

• Experience with GPU clusters or multi-node AI/ML

Responsibilities:

• Lead technical design and implementation of projects

• Mentor other engineers and provide constructive code reviews

• Design and build robust, scalable application-level software

• Collaborate with product managers and data scientists

• Engage in engineering on-call escalated support

Benefits:

• Equity

• 100% remote

• Flexible PTO

Experience Requirements:

• 5+ years of experience building production-ready applications in React

• 3+ years of experience building production-ready applications in Go

Other Requirements:

• Experience in enterprise SaaS

• Experience in a startup environment

Responsibilities:

• Write code

• Shape the product

• Interact with customers

• Drive initiatives from concept to completion

Experience Requirements:

• More than 6+ years of experience in a Technical Customer Success or Technical Account Management role within a B2B, SaaS environment

• Relevant consulting and project management experience is required

Other Requirements:

• Strong sense of technical knowledge, working knowledge of APIs, and managing integrations

• Familiarity with CRM software and support platforms (e.g. Zendesk, Salesforce)

• Must be willing and able to travel up to 20-30% of the time

• Prior work experience with Chat, Email, Voice AI solutions or Agent Desk solutions is preferred

Responsibilities:

• Educate customers about AI virtual agents and technical integration

• Assist with initial setup and deployment across communication channels

• Be the first line of contact for troubleshooting issues related to virtual agents

• Periodically review client environment and identify potential risks

• Analyze AI effectiveness through KPIs like response accuracy and customer satisfaction

Benefits:

• Remote team environment

• Established processes for cross-cultural and timezone collaboration

• Periodic in-person work opportunities

• Equal-opportunity workplace

Experience Requirements:

• Proven experience as a UX/UI Designer, Product Designer, or a similar role

• Proficiency in modern design and prototyping tools such as Figma

• Solid understanding of user-centered design principles and methodologies

• Working knowledge of front-end technologies (HTML, CSS)

Other Requirements:

• Must have product example in the portfolio where we can check online

Responsibilities:

• B2B SaaS AI-based product design

• Conceptualize, design, and iterate on user-centric interfaces for the Proto.cx platform

• Collaborate with the product team to gather feedback through usability testing

• Contribute to and maintain the design system

• Work closely with product managers, engineers, and CX specialists to define requirements