Benefits:

• Health insurance coverage

• Fully remote position

• Business travel

• 3 weeks of vacation

• 10 sick days

Experience Requirements:

• 3+ years of experience in a similar CSM role.

• Experience managing operations stakeholders in a hospital or clinical setting is mandatory.

Other Requirements:

• Knowledge of Surgical ORs, procedure rooms and/or hospital operations.

• Demonstrated leadership and problem-solving skills.

• Experience preparing and presenting customer partnership updates to customer stakeholders.

• Ability to communicate cross-functionally internally & escalate customer needs efficiently. Effectively ensure customer needs are being met and exceed their expectations.

• Demonstrated capability of stakeholder management, problem-solving, and prioritization.

• Experience managing communication with stakeholders in different levels of seniority (C-Suite to Operations)

• Excellent interpersonal skills

• Ability to synthesize information, think quickly, and drive changes.

• ~25% travel required.

Responsibilities:

• Plan and execute the ongoing customer success delivery plan.

• Build and maintain positive relationships with customer stakeholders, establishing trust and demonstrating partnership value.

• Present partnership value on a regular basis to the customer, gathering customer feedback and keeping the customer informed on upcoming product enhancements and improvements specific to supporting their goals and needs.

• Partner with the Customer Support and Data Analysis teams to measure and monitor the overall ‘health’ of customers and achievement of success criteria outlined in the partnership agreement.

• Regularly report on customer stability and product expansion opportunities to the internal team.