Education Requirements:

• High school diploma or GED required.

Experience Requirements:

• Prior experience in sales, customer retention, or handling objections and rejections (bonus points)

Other Requirements:

• A Natural Persuader: You have excellent communication skills and a desire to influence positive outcomes.

• Solution-Oriented: You're a skilled negotiator who can solve problems and resolve conflicts, always aiming for a win-win resolution.

• Driven and Detailed: You have a keen eye for detail, strong critical thinking abilities, and are motivated by achieving great results.

• Adaptable and Resilient: You thrive in a fast-paced environment, expertly manage multiple priorities, and are ready to take on new challenges.

• Empathetic Professional: You are results-driven but your commitment to compassion and understanding means you provide best-in-class customer service.

Responsibilities:

• Be a Financial Guide: Use your excellent communication and negotiation skills to connect with consumers, understand their unique financial situations, and guide them to resolve their outstanding balances.

• Drive Results: Proactively manage all communication channels—including calls (inbound and outbound), email, and chat—to establish effective payment plans and reach account resolution goals.

• Champion Our Mission: Uphold the highest quality and compliance standards, always applying our empathetic approach to debt recovery.

• Innovate & Collaborate: Work within a vibrant call center team that is constantly looking for new ways to help consumers achieve financial stability.

Education Requirements:

• High School Diploma (or GED)

Experience Requirements:

• 1 year of training experience

• Background in Customer Service, Call Center Operations, or Collections/Financial Services strongly preferred.

Other Requirements:

• Proven ability to prioritize, organize, and meet deadlines within contractual service levels.

• Skilled in delivering engaging, performance-driven training using knowledge checks and applied learning activities.

• Strong ability to measure engagement, assess performance, and provide real-time coaching to drive improvement.

• Solid understanding of Adult Learning Theory and instructional design across in-person and virtual formats.

• Analytical and adaptable, with a proactive approach to solving problems and managing change in a fast-paced environment.

Responsibilities:

• Develop and deliver impactful and engaging learning solutions, using multiple learning strategies, that support new hire onboarding and the deployment of key business initiatives.

• Build close partnerships with Business Leadership to understand imperatives, gain insights into critical talent drivers for the organization, and develop the appropriate talent development program.

• Represent learning in broader project efforts, ensuring an early focus on the implementation of needs to ensure efficient delivery in alignment with project goals and timelines.

• Stay current with external trends, best practices, and innovations and blend these into the strategies used when training our associates.

• Facilitate content and adapt course facilitation/delivery methods based on industry best practices and the needs of the group.