Benefits:

• competitive benefits and perks

• robust training program

• inclusive offices

• vibrant environment

• certified Great Place to Work

Experience Requirements:

• Minimum 2-5+ years of customer success experience at a SaaS company

• Experience working with and general knowledge of Telecommunications and Contact Center space preferred

• Experience and comfort interacting with and influencing C-level executives

• Strong presentation, meeting facilitation, and written communication skills

• Excellent time management and organizational skills

Other Requirements:

• Desire to work in a dynamic startup

• Ability to work cross-departmentally

• Ability to lead, manage, or influence both internal and customer resources

• Strong analytical and problem-solving skills

• Willingness to travel to customer locations and team offsites

Responsibilities:

• Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution

• Establish and oversee the customer's adoption, training, and development of best practices

• Conduct Business Reviews and status calls to align goals and communicate performance metrics

• Maintain a deep grasp of solutions and speak with customers about meaningful features

• Manage customer escalations with urgency by documenting issues and working cross-functionally

Benefits:

• Competitive compensation

• Benefits

• Vacation

• Equity opportunities

Experience Requirements:

• Proficiency in one or more programming languages such as TypeScript, Python, or Go

• Experience with modern front-end frameworks, especially React and its ecosystem

• Familiarity with back-end technologies, microservices, and RESTful APIs

• Knowledge of cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes)

• Interest or experience in using AI to extract insights from large datasets

Other Requirements:

• Problem-solving mindset

• Strong communication skills

• Passion for working collaboratively

Responsibilities:

• Design, develop, and maintain scalable software solutions

• Build AI-driven features

• Collaborate with a team

• Work with modern technologies

• Implement robust data pipelines