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Customer Success Manager, Key Accounts
Unify business communications with an AI-powered platform that offers real-time transcriptions, sentiment analysis, and autonomous agents to scale support.
Benefits:
competitive benefits and perks
robust training program
inclusive offices
vibrant environment
certified Great Place to Work
Experience Requirements:
Minimum 2-5+ years of customer success experience at a SaaS company
Experience working with and general knowledge of Telecommunications and Contact Center space preferred
Experience and comfort interacting with and influencing C-level executives
Strong presentation, meeting facilitation, and written communication skills
Excellent time management and organizational skills
Other Requirements:
Desire to work in a dynamic startup
Ability to work cross-departmentally
Ability to lead, manage, or influence both internal and customer resources
Strong analytical and problem-solving skills
Willingness to travel to customer locations and team offsites
Responsibilities:
Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution
Establish and oversee the customer's adoption, training, and development of best practices
Conduct Business Reviews and status calls to align goals and communicate performance metrics
Maintain a deep grasp of solutions and speak with customers about meaningful features
Manage customer escalations with urgency by documenting issues and working cross-functionally
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