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Mindtrace AI

DIRECTOR CUSTOMER SUCCESS – MIDWEST REGION, MANUFACTURING SECTOR

Mindtrace AI provides brain-inspired AI software solutions for precision defect detection, asset inspection, and vegetation management, using their Brain-Sense™ platform and AI Brains.

operationsremoteDetroit Metro Area, USfull-time

Benefits:

  • Competitive salary and compensation package

  • Generous vacation policy

  • Remove-friendly work environment

  • Opportunities for professional development and career growth in a fast-paced tech startup

Education Requirements:

  • Bachelor’s or master’s degree in engineering

Experience Requirements:

  • 5+ years of experience in an automotive manufacturing or Tier 1 supplier environment

  • Proven track record in deploying state-of-the-art software solutions to automotive or Tier 1 suppliers dealing with manufacturing efficiency improvement, specifically in parts manufacturing

Other Requirements:

  • Strong communication and written skills in preparing proposals and statements of work that clearly articulate use case requirements and our AI solutions roadmap

  • Analytical skills to track and present performance metrics before and after a solution’s deployment

  • Experience with deploying AI or machine learning software solutions to clients’ manufacturing environment

Responsibilities:

  • Ensuring our clients achieve their desired outcomes effectively using our AI solutions

  • Serving as the engagement manager and first line of contact for our strategic manufacturing clients

  • Working closely with our clients’ executive teams

  • Identifying new AI use cases based on their manufacturing and parts defect detection criteria

  • Enhancing customer satisfaction, maximizing retention, and expanding our user base through high-quality service and relationship management

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