Support Engineer
Benefits:
Flexible hours and location
Competitive salary and equity package
Occupational pension
Generous paid parental leave
Generous paid sick leave
Experience Requirements:
Experience supporting live production systems, including debugging and troubleshooting issues across the stack
Confident writing production code in Python
Experience with incident triage and response, and post-mortem processes
Proactive and autonomous approach to problem solving
Clear communication in written documentation and coordinating with colleagues
Other Requirements:
Collaborative and operationally minded
Ability to stay calm under pressure
Willingness to learn and grow with the company
Participate in our 24/7 on-call rotation
Interest in building innovative solutions in a startup environment
Responsibilities:
Triage and resolve technical issues raised by customers and internal teams
Lead or contribute to post-mortems for service level agreement breaches
Operate the AI decision engine to improve automation accuracy
Update customer workflows when requirements change
Contribute to internal tooling and automation for efficiency
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