UIB
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About
UIB is a comprehensive omnichannel messaging and conversational AI platform designed to simplify human-to-machine interactions. At its core, the software functions as a universal translator, allowing businesses to communicate with customers across more than 70 platforms—including WhatsApp, Apple Messages for Business, Google Business Messages, TikTok, and Instagram—through a single, unified interface. By centralizing these disparate channels, UIB helps organizations eliminate fragmented workflows and provides a consistent support and sales experience regardless of the medium the customer chooses to use. The platform operates using the patented H2X multi-conversational AI engine and the UnificationEngine UCaaS. These technologies enable sophisticated NLP-powered chat and voice agents that understand user intent and can manage complex workflows autonomously. Users can build their own self-service paths using a customizable workflow builder, or utilize smart routing to hand off conversations to human agents when necessary. A key technical differentiator is UIB’s ability to offer on-premise deployments for both messaging infrastructure and Large Language Models (LLMs), which is a critical requirement for government agencies and highly regulated industries seeking sovereign AI solutions. UIB is particularly effective for large-scale enterprises in sectors like retail, finance, healthcare, and logistics. For instance, e-commerce brands use the tool to recover abandoned carts and send automated order updates, while financial institutions leverage its secure, compliant messaging for transaction alerts and fraud notifications. Because UIB is an official Business Solution Provider (BSP) for major platforms like WhatsApp, it provides reliable, low-latency communication with global reach, making it a robust choice for international service providers and system integrators. What sets UIB apart from standard chatbot builders is its deep integration capabilities and focus on "sovereign AI." While many competitors rely solely on cloud-based processing, UIB supports localized, privacy-first environments that allow organizations to maintain full control over their data. Its ability to handle multilingual conversations—including cases where users switch languages mid-sentence—and its recognition as a "Gartner Cool Vendor" underscore its position as a high-performance orchestration layer for modern enterprise communications.
Pros & Cons
Official Business Solution Provider status for WhatsApp, Apple, and Google ensures secure API access.
Supports on-premise deployment for highly regulated industries requiring sovereign AI solutions.
Centralizes communication across 70+ platforms into a single orchestration layer.
Patented technology allows for seamless multilingual processing and mid-conversation language switching.
Offers a risk-free 14-day trial with no credit card requirement for initial setup.
The Starter plan is limited to a relatively short 60-day chat history.
Extending chat history on the Professional plan requires an additional $100 annual fee.
Advanced CRM and AdTech tracking integrations are exclusive to the Enterprise tier.
Use Cases
E-commerce brands can automate abandoned cart recovery and order updates across WhatsApp to boost sales conversion.
Finance and banking firms can utilize secure, compliant messaging for real-time transaction alerts and fraud notifications.
Healthcare providers can automate appointment scheduling and patient engagement to reduce administrative no-shows.
Logistics companies can keep customers informed with real-time tracking and automated notifications across various social platforms.
Government agencies can provide accessible and trusted citizen services through familiar messaging apps like WhatsApp using sovereign AI.
Platform
Features
• real-time analytics dashboard
• on-premise llm deployment
• media file ingestion
• broadcasting module
• smart ai routing
• customizable workflow builder
• nlp ai agents
• omnichannel messaging dashboard
FAQs
Which messaging channels does UIB support?
The platform supports over 70 connected platforms including WhatsApp, Apple Messages for Business, Google's Business Messages, TikTok, Messenger, LINE, and Instagram DMs.
Can I deploy UIB on-premise for data privacy?
Yes, UIB is a Business Solution Provider that offers on-premise deployments for both messaging infrastructure and Large Language Model (LLM) models.
How do Monthly Active Users (MAUs) work in the pricing plans?
MAUs represent unique users who interact with your business through the platform within a monthly billing cycle, with limits ranging from 1,000 to custom enterprise volumes.
Is there a trial period available?
UIB offers a 14-day free trial for its Starter and Professional plans, which does not require any credit card details to begin.
Can UIB handle multilingual conversations?
Yes, the platform acts as a universal translator that can understand and respond to users even when they switch between ASEAN languages mid-conversation.
Pricing Plans
Starter
USD79.00 / per month• 1,000 monthly active users
• 3 accounts
• Up to 10 AI support agents
• Up to 100 AI prompts per language
• 60-day chat history
• Multi-channel dashboard
• Broadcasting module
• Payment Gateway
• Standard reporting dashboard
• Forum/FAQ support
Professional
USD199.00 / per month• 5,000 monthly active users
• 10 accounts
• Up to 20 AI support agents
• Up to 200 AI prompts per language
• 365-day chat history
• Dynamic responses via API
• CMS and commerce integration
• Extended reporting dashboard
• Email & live chat support
Enterprise
Unknown Price• Custom monthly active users
• Unlimited chat history
• Media file ingestion
• AdTech tracking
• CRM integration
• Premium support
• On-premise deployment options
• Flexible AI agent limits
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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