Spiral
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About
Spiral is an AI agent designed to help businesses understand their customers better by analyzing vast amounts of unstructured feedback data. It binge-reads millions of customer reviews, live chats, phone calls, and survey responses, transforming them into actionable insights. Users can simply ask natural language questions, such as 'Which onboarding step confuses first-time mobile users?', and Spiral will provide answers. The platform offers capabilities like sentiment analysis, theme analysis, advanced KPI tracking, and emerging issue detection. It supports multiple data channels and languages, with features like PII redaction and SOC 2 compliance to ensure data security. Spiral provides detailed reports and can integrate with various platforms like Google Play, Salesforce, and Zendesk, making it an invaluable tool for product development, customer service, and market research.
Platform
Features
• integrations with major platforms (e.g., salesforce, zendesk)
• multi-language support (76+ languages)
• soc 2 compliance
• pii redaction for data security
• advanced kpi tracking & analytics
• sentiment and theme analysis
• natural language querying of insights
• ai agent for customer feedback analysis
FAQs
What's a feedback piece?
A feedback piece is 1 live chat, phone call, survey response, review, or other feedback entity that gets analyzed by our AI system.
Can I change plans at any time?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate your billing accordingly.
What happens if I exceed my conversation limit?
We'll notify you when you're approaching your limit. You can upgrade your plan or purchase additional conversations as needed.
Do you offer annual discounts?
Yes, annual plans receive a 20% discount compared to monthly billing. You can switch to annual billing at any time.
What data sources do you support?
We support Google Play, Salesforce, Zendesk, Genesys, Qualtrics, and many other platforms. Enterprise customers can request custom integrations.
Is my data secure?
Absolutely. We use enterprise-grade security with SOC 2 compliance, end-to-end encryption, and PII reduction to keep your data safe.
Pricing Plans
Starter
USD199.00 / per month• Everything in Free
• 2K feedback pieces/month
• 6 months of data backfill
• Theme analysis
• 50 queries per day
• 2 data channels
• Daily/Weekly AI digest reports
• Advanced KPI tracking & analytics
• PII redaction
• 76+ language support
Growth
USD999.00 / per month• Everything in Starter
• 10K feedback pieces/month
• 12 months of data backfill
• Per channel taxonomy analysis
• Unlimited queries
• 3 data channels
• Slack integration
• Priority support
• Custom integrations
• Advanced reporting
Enterprise
,null-1.00• Everything in Growth
• Unlimited feedback pieces
• Full historical backfill
• Unified taxonomy across channels
• Unlimited data channels
• Custom AI digest reports
• Return data feed
• Dedicated success manager
• Custom SLA
• 24/7 support
Free
Free Plan• Google Play review app scan
• One time limited feedback scan
• AI Agent access
• Basic analysis
• Sentiment analysis
• 20 queries per day
• Community support
• SOC 2 compliance
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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