Spiral
Click to visit website
About
Spiral is an AI-driven feedback analysis platform designed to help companies make sense of vast amounts of customer data across multiple channels. By ingesting and processing millions of data points including live chats, phone call transcripts, app store reviews, and survey responses, the tool allows users to interact with their customer feedback through a conversational AI agent. Instead of manually tagging tickets or managing messy exports, team members can ask natural language questions such as "What are users' biggest complaints about the app?" or "Which competitor keeps coming up in complaints?" to receive immediate, data-backed insights. The platform functions by integrating with popular customer service and feedback tools like Salesforce, Zendesk, Genesys, and Google Play. Once connected, it performs deep theme and sentiment analysis, identifies emerging issues, and tracks key performance indicators through a centralized dashboard. Advanced features include PII (Personally Identifiable Information) redaction to ensure data privacy and support for over 76 languages, making it suitable for global operations. Users can also set up automated notifications for emerging issues and receive daily or weekly AI-generated digest reports directly via Slack or email. Spiral is primarily built for customer experience (CX) leaders, product managers, and support teams who need to transform qualitative feedback into actionable product roadmaps or service improvements. It is particularly effective for scaling organizations that have outgrown manual review processes and require a unified taxonomy across different data channels. By consolidating feedback from disparate sources into a single searchable interface, it bridges the gap between support interactions and strategic decision-making. What distinguishes Spiral from traditional sentiment analysis tools is its conversational AI Agent interface and its deep integration with the UJET ecosystem. Unlike static reporting tools that provide backward-looking charts, Spiral enables real-time exploration of data through its query-based system. It offers significant scalability, from a free tier for basic app review scanning to enterprise-level solutions that handle unlimited feedback pieces with full historical backfill and dedicated success management.
Pros & Cons
Supports native integrations with major platforms like Salesforce, Zendesk, and Google Play.
Provides automated PII redaction to ensure data privacy and security compliance.
Includes a conversational interface for real-time querying of customer feedback data.
Offers comprehensive multilingual support for over 76 different languages.
Features a free tier specifically for scanning and analyzing Google Play reviews.
The Free plan is restricted to a one-time scan and basic sentiment analysis.
Slack integration and priority support are unavailable on the lower-tier plans.
Pricing for paid tiers is custom-only, requiring direct contact with the sales team.
Data backfill is limited to 6 or 12 months unless subscribed to the Enterprise tier.
Use Cases
Product Managers can query the AI agent to identify the most frequent feature requests across reviews and support tickets to inform the product roadmap.
Customer Experience Leaders can monitor sentiment trends across live chats and phone calls to evaluate the impact of new service strategies.
Support Operations Teams can use automated notifications to detect emerging technical issues before they lead to a high volume of tickets.
Market Researchers can analyze competitor mentions in customer feedback to understand competitive advantages and weaknesses.
Data Privacy Officers can leverage built-in PII redaction to ensure that sensitive customer data is stripped before analysis occurs.
Platform
Features
• conversational ai agent
• custom kpi tracking and analytics
• support for 76+ languages
• daily and weekly ai digest reports
• real-time emerging issue notifications
• pii redaction for data privacy
• automated theme and taxonomy analysis
• multi-channel sentiment analysis
FAQs
What counts as a feedback piece in Spiral?
A feedback piece is defined as a single entity of customer interaction, such as one live chat, one phone call, one survey response, or one individual review analyzed by the AI system.
What happens if I exceed my monthly conversation limit?
Spiral will notify you when you are approaching your limit. You have the option to upgrade your plan or purchase additional conversations to maintain service levels.
Which data sources and integrations are supported?
The platform supports Google Play, Salesforce, Zendesk, Genesys, and Qualtrics. Enterprise customers also have the option to request custom integrations for their specific data needs.
Is my customer data secure on the platform?
Yes, Spiral uses enterprise-grade security including SOC 2 compliance and end-to-end encryption. They also provide PII redaction to ensure sensitive customer information is protected.
Can I change my subscription plan later?
Yes, you can upgrade or downgrade your plan at any time. Changes to your subscription take effect immediately and billing is prorated accordingly.
Pricing Plans
Starter
Unknown Price• 2K feedback pieces per month
• 6 months data backfill
• Theme analysis
• 50 queries per day
• 2 data channels
• Daily/Weekly AI digest reports
• PII redaction
• 76+ language support
• Okta support
• Slack support
Growth
Unknown Price• 10K feedback pieces per month
• 12 months data backfill
• Per channel taxonomy analysis
• Unlimited queries
• 3 data channels
• Slack integration
• Priority support
• Custom integrations
• Advanced reporting
• Emerging issues notifications
Enterprise
Unknown Price• Unlimited feedback pieces
• Full historical backfill
• Unified taxonomy across channels
• Unlimited data channels
• Custom AI digest reports
• Return data feed
• Dedicated success manager
• Custom SLA
• 24/7 support
Free
Free Plan• Google Play review app scan
• One time limited feedback scan
• AI Agent access
• Basic analysis
• Sentiment analysis
• 20 queries per day
• Community support
• SOC 2 compliance
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
Alternatives
AskHumans
Turn everyday conversations and meetings into a continuous source of understanding with AI-powered judgment capturing for managers and executives.
View Details
Portals
Capture deeper user insights with AI-driven feedback forms that automatically ask relevant follow-up questions to uncover specific pain points and feature needs.
View Details
Sauce AI
Identify critical product gaps and prioritize features by analyzing customer calls, tickets, and surveys in real-time to drive growth and reduce churn for PMs.
View Details
Feedback Sync
Eliminate manual feedback triage by automatically grouping bugs and feature requests from Slack and Zendesk into actionable AI-powered summaries for product teams.
View Details
Clarity
Resolve customer issues at scale using secure AI agents and sentiment analysis, backed by enterprise-grade guardrails for compliant, human-like experiences.
View Details
Kraftful
Transform vast amounts of user feedback from app stores and support tickets into actionable product insights using AI-powered analysis and trend tracking.
View Details
Monterey AI
Aggregate and analyze customer feedback from Discord, Slack, and Zendesk using AI auto-triage to deliver actionable insights to product teams in real-time.
View DetailsFeatured Tools
adly.news
Connect with engaged niche audiences or monetize your subscriber base through an automated marketplace featuring verified metrics and secure Stripe payments.
View Details
Atoms
Launch full-stack products and acquire customers in minutes using a coordinated team of AI agents that handle everything from deep research to SEO and coding.
View Details
Sketch To
Convert images into artistic sketches or transform hand-drawn drafts into realistic photos using advanced AI models designed for artists, designers, and hobbyists.
View Details
Seedance 4.0
Create high-definition AI videos from text prompts or images in seconds with built-in audio, commercial rights, and support for multiple cinematic models.
View Details
Seedance
Transform text prompts or static images into cinematic 1080p videos with fluid motion and consistent multi-shot storytelling for creators and brands.
View Details
GenMix
Generate professional-quality AI videos, images, and voiceovers using world-class models like Sora 2 and Kling 2.6 through a single, unified creative dashboard.
View Details
Reztune
Land more interviews by instantly tailoring your resume to any job description using AI-driven keyword optimization and professional, ATS-friendly templates.
View Details