Benefits:

• comprehensive medical, dental, and vision plans

• yearly wellness stipend

• 401k program

• parental leave program

• workstation setup allowance

Experience Requirements:

• 5+ years of professional experience with machine learning, or 2+ years of professional experience with machine learning with an advanced degree in a relevant field

• 1+ year of professional experience working directly with external customers to scope out build machine learning models, tools, or services

• Expertise in modern machine learning frameworks and technologies (e.g. PyTorch, Transformers, Scikit-learn, NumPy, Pandas), and an obsession with thorough ML evaluation

• Experience building and maintaining large scale, production data pipelines for machine learning applications

• Ability to work in a fast-paced environment and strong technical communication skills

Responsibilities:

• Assist customers with the delivery of a Machine Learning project from beginning to end, including business case definition and scoping, data aggregation and exploration, algorithm selection, and model deployment to deliver business impact to the organization

• Present findings and recommendations to customer stakeholders, assist with program ideation and technical program management, and brief materials.

• Design, develop, and deploy enterprise AI/ML solutions across various industries like finance, healthcare, insurance, retail and more

• Serve as the voice of our customers for new ML paradigms, data science workflows, and share customer feedback to product teams

Benefits:

• comprehensive medical, dental, and vision plans

• yearly wellness stipend

• 401k program

• parental leave program

• workstation setup allowance

Education Requirements:

• B.S. degree in a quantitative field such as Computer Science, Engineering, or comparable degree/experience.

Experience Requirements:

• 2+ years experience working in a technical customer-facing role.

• Proficient in Python.

• Previous experience with cloud infrastructure providers such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform.

• Outstanding organizational skills and ability to multitask in order to effectively prioritize and manage customer requests.

• Experience with common support software like Zendesk, Jira, and Slack.

Responsibilities:

• Partner with Snorkel Flow users to design, build, troubleshoot and deploy AI applications.

• Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues.

• Perform live working sessions to analyze and address customer reported issues.

• Prioritize, document and coordinate customer issues with account assigned ML Success Managers and the Snorkel engineering team.

• Contribute to internal and external guides and docs, improving our self-service support materials.

Benefits:

• comprehensive medical, dental, and vision plans

• yearly wellness stipend

• 401k program

• parental leave program

• workstation setup allowance

Education Requirements:

• B.S. degree in a quantitative field such as Computer Science, Engineering, or comparable degree/experience.

Experience Requirements:

• 2+ years experience working in a technical customer-facing role.

• Proficient in Python.

• Previous experience with cloud infrastructure providers such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform.

• Outstanding organizational skills and ability to multitask in order to effectively prioritize and manage customer requests.

• Experience with common support software like Zendesk, Jira, and Slack.

Responsibilities:

• Partner with Snorkel Flow users to design, build, troubleshoot and deploy AI applications.

• Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues.

• Perform live working sessions to analyze and address customer reported issues.

• Prioritize, document and coordinate customer issues with account assigned ML Success Managers and the Snorkel engineering team.

• Contribute to internal and external guides and docs, improving our self-service support materials.