PLAUD.AI
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About
PLAUD.AI offers AI-powered voice recording and note-taking solutions. Their products, PLAUD NOTE and PLAUD NotePin, record, transcribe, and summarize conversations, boosting productivity. PLAUD NOTE is a device that records in dual modes (note and phone call recording), while PLAUD NotePin is a wearable device. The service includes features like AI summarization, transcription, and mind map generation. Different subscription plans offer varying transcription minute quotas. The company emphasizes user data privacy and control.
Platform
Task
Features
• voice recording
• transcription
• summarization
• note-taking
• mind mapping
FAQs
Do unused transcription minutes roll over to the next month?
No, unused transcription minutes do not roll over. Your transcription minutes will reset every month.
Will the free Starter Plan expire?
PLAUD provides users with 300 minutes of free transcription service each month as a complimentary benefit with their purchase. This service is offered as a gesture of appreciation for customers' support, and there is currently no specific expiration date for this service. If there are any changes to this offer in the future, we will notify you in advance through our official website (<https://www.plaud.ai/>) and your registered contact information.
What if I exceed my free 300 minutes?
Once your free 300 minutes are used up, you'll need to wait for the next reset. Alternatively, you can upgrade to the Pro Plan, which includes 1200 transcription minutes each month. To upgrade to the Pro Plan, here are the steps: * Go to the "Me" page on the App. * Click "PLAUD AI Membership". * Scroll down the page and you will see "Upgrade to Pro Plan". * Click to subscribe to the annual or monthly Pro Plan based on your own needs.
Will my Starter/Backer plan be canceled if I upgrade to Pro Plan?
If you upgrade to the Pro Plan, your Starter/Backer plan will be temporarily **"paused".** Once your Pro Plan expires, your membership will automatically revert to the Starter Plan or Backer Plan.
Are there restrictions on how I use AI-generated content?
Users should follow the [Terms of Service](/pages/plaud-terms-of-service) from PLAUD. Any content PLAUD generated is meant to assist users, with proper attribution, but should not be used beyond limits. See the details of the [Terms of Service](https://www.plaud.ai/pages/terms-of-service) for full guidelines.
Can I share access to my AI-generated content with co-workers/family/friends? What's the variety？
Sharing access would require sharing your content with others, which has a 7-day expiration time. The content itself can be shared, but access to editing or regenerating new content is limited by your personal account.
How can I check my membership status, privileges, and transcription usage?
You can view your PLAUD AI membership details, status, benefits, and transcript usage in the Membership section of the app.
How do I cancel or unsubscribe from a PLAUD AI membership?
For iOS Users: * Open the App Store on your Apple device. * Click on the top-right corner of the homepage to enter '**Account**'. * Click on '**Subscriptions**'. * Select PLAUD and cancel the subscription. For Android Users: * Open the Google Play and touch the profile icon in the top right corner. * Click on '**Payments and subscriptions**', click on '**Subscriptions**' . * Select PLAUD and cancel the subscription. After that, your access will continue until the end of your current subscription period.
When will I get billed for subscription fees?
Subscription fees are billed automatically at the beginning of each subscription period, so annual subscriptions are billed once per year at the start date, and monthly subscriptions are billed each month on the calendar day you initially signed up.
What payment methods are supported for renewals? What's the process?
Subscriptions auto-renew from the payment method used to purchase them originally (Apple Pay, Google Pay, PayPal, etc). You can manage renewals in your subscription settings. Transcription Quotas do not auto-renew and must be manually repurchased.
My payment didn't go through - what should I do?
Here are the steps I would recommend if your payment does not go through: 1. Check your payment method. First, check that the payment method you have on file (e.g. credit card, PayPal) is correct and still valid. Log into your account to confirm the details are up-to-date. 2. Contact your payment provider. If the details are correct, contact your payment provider (bank, card issuer) to see if there is an issue on their end preventing the charge. There could be problems like expired cards, hitting a spending limit, or fraud protection holds. 3. Update payment details if needed, and update your payment information in your account with new/corrected card or payment details that resolve the issue. 4. Retry payment once your payment method is sorted out, retry and resubmit the payment by logging into your account. The platform should prompt you to retry the failed payment. 5. Contact customer support If the payment still fails, contact customer support via [submitting a request](https://plaud.zendesk.com/hc/en-us/requests/new). Provide details on the error you are getting and the payment troubleshooting steps you took. We can further investigate and resolve the remaining issues.
Does PLAUD store my transcription data? How is my personal data and information protected?
We don't have access to your transcription. All data is fully controlled by you. Please check our [Privacy Policy](https://www.plaud.ai/pages/privacy-policy) for detailed information.
Who do I contact for questions or issues with my membership?
If you have any questions or issues related to your app membership, subscriptions, or Transcription Quotas, please contact our Customer Support team.You can reach out to a customer service representative by [submitting a request](https://plaud.zendesk.com/hc/en-us/requests/new).
Pricing Plans
Job Opportunities
There are currently no job postings for this AI tool.
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