Outset
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About
Outset is an AI-powered user research platform that conducts in-depth interviews with participants to gain deeper insights than traditional surveys. It uses AI to moderate conversations, synthesize data, and extract key insights, allowing for hundreds of interviews in hours. The platform offers interactive, audio, and video modes, stimulus testing, multilingual support, and is built with security in mind, using Azure OpenAI Service and anonymizing data. Outset serves various research needs, from strategic market landscape analysis to tactical concept testing, usability evaluations, and brand measurement. It is used by major brands and aims to revolutionize the research industry.
Platform
Task
Features
• video mode
• ai-powered synthesis
• interactive mode
• automatic synthesis
• stimulus testing
• audio mode
• customized to your study
• ai-moderated conversations
FAQs
Is my data safe with your platform?
Outset uses the Azure OpenAI Service, which is a secure large language model. Your data is anonymized, and no models are trained on your data.
How does this compare to open-ended survey questions?
AI-moderated interviews provide deeper, richer insights than open-ended survey questions by facilitating natural conversations and probing deeper into the 'why' behind answers.
Is this as good as a human interview?
While not a direct replacement for human interviews, AI-moderated interviews offer speed and scalability to reach a larger number of participants for initial data gathering.
We need help recruiting participants. Can Outset help?
Outset can help with recruiting participants through its own panel or by integrating with your existing partners.
We are sensitive about our users’ data. How do we send participants to Outset without sharing PII?
You can send participants to Outset without sharing PII by using methods such as anonymized links or integrating with privacy-focused participant panels.
I have a unique analysis process. Can I export this data?
Yes, you can export your data. However, specific details on export capabilities are not available in the provided text.
How do we provide incentives to participants through Outset?
The provided text does not specify how to provide incentives to participants through Outset.
Job Opportunities
Founding CSM
AI-powered user research platform conducting in-depth interviews at scale for deeper insights than traditional surveys.
Experience Requirements:
Strong skills and experience in successfully managing midmarket and/or enterprise customer relationships
Ability to design, implement, and iterate on customer engagement and education programs
Successful track record of managing customers towards retention and expansion goals
Proficient in standard CRM software
experience with SaaS products within similar or adjacent industries
Other Requirements:
NOTE: This role will involve travel up to 25% of the time
Responsibilities:
Develop strong relationships with our customers to ensure their satisfaction, retention, and ultimately expansion.
Support and train customers as they utilize the platform for research projects
Design and implement a our first real customer engagement program to better support customers and track success (including onboarding, QBRs, change management, etc)
Implement retention / expansion goals
Gather real-time customer feedback and work with founders to prioritize product/process roadmaps
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