
mpathic

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About
Mpathic provides AI-powered conversation analytics to elevate communication standards within life sciences and healthcare. Their solutions, including mTrial, mConsult, and mPulse, offer data-driven insights to improve interactions across various settings. They focus on enhancing human accuracy and providing cost savings. They offer AI-augmented medical monitoring combining NLP and advanced analytics to analyze clinical trial data alongside human medical monitoring. Mpathic emphasizes data privacy, security, and compliance with regulatory standards like HIPAA and GDPR.
Platform
Features
• hipaa and gdpr compliance
• soc 2 type ii standards
• mpulse for post-market surveillance
• mconsult for patient engagement optimization
• mtrial for clinical trial quality assurance
• ai-powered conversation analytics
FAQs
What is mpathic?
mpathic is a technology company and a trusted leader in prompting actionable conversation analytics. The mission is to empower healthcare, life sciences, and client services leaders to deliver exceptional care and engagement.
How does mTrial improve clinical trial outcomes?
mTrial utilizes advanced AI, enabling flawless execution of clinical trials. By focusing on fidelity and precision, mTrial supports data-driven decision-making aimed at enhancing trial outcomes.
What is mConsult and how does it improve patient and client engagement?
mConsult represents an AI-assisted tool designed to optimize patient and client engagement. It offers real-time detection of patient interactions and provides generative suggestions, thereby offering immediate feedback.
What is the importance of mPulse in pharmacovigilance?
mPulse serves as a high-tech tool for sophisticated data and trend analysis in post-market surveillance and pharmacovigilance. This technology allows organizations to stay ahead of market trends.
Who can benefit from mTrial, mConsult, and mPulse?
mTrial, mConsult, and mPulse prove beneficial to biotech and pharmaceutical companies, clinical research organizations, healthcare professionals involved in clinical trials.
Do mTrial, mConsult, and mPulse comply with regulatory standards?
Yes, all offerings from mpathic are designed with features that uphold regulatory compliance in clinical trials, patient-client engagement, and post-market surveillance, respectively.
How does mpathic prioritize individual privacy?
At mpathic, privacy is highly esteemed. Extensive measures are implemented to ensure the confidentiality and protection of personal data. Strict privacy safeguards are maintained to uphold top-tier security and privacy.
What measures does mpathic take for data security?
Data security at mpathic is primarily shaped by adherence to international data protection laws and regulations, such as the EU and UK General Data Protection Regulation (GDPR).
What type of testing does mpathic perform to ensure data security?
To certify the robustness and effectiveness of data security measures, annual penetration testing is conducted by an independent third party.
How does mpathic ensure HIPAA compliance?
To ensure understanding of privacy and security requirements applicable to protected health information, training is provided during the onboarding process.
Does mpathic meet SOC 2 Type II standards?
Yes, all sensitive information handled by mpathic is managed in full compliance with SOC 2 Type II standards.
How does mpathic ensure GDPR compliance?
Personal data covered by GDPR is processed using GDPR-compliant tools, which are chosen following a comprehensive vendor selection process.
What additional data security measures does mpathic take?
Techniques are employed to segment data when creating custom models, ensuring the data remains segregated and secure as explicitly outlined in the data use agreement.
What happens with my data when we integrate mpathic API?
mpathic processes your data but does not automatically store your data unless requested and agreed upon in writing. Sensitive and personal data is processed using services within Amazon Web Services (AWS).
Does mpathic use customer data to train its models?
Before training models with customer data, mpathic obtains prior written consent. Any use of customer data is specified in the data use agreement before implementation.
Job Opportunities
Clinical Core Manager
mpathic offers AI-powered conversation analytics for life sciences and healthcare, improving communication and engagement with solutions like mTrial, mConsult, and mPulse.
Benefits:
100% funded healthcare benefits
Flexible-managed Paid Time Off (PTO)
Funding for training and education
Equity
Education Requirements:
Completed a masters or doctoral degree in psychology, counseling, social work or similar with minimum 5 years experience
Experience Requirements:
Experience with qualitative clinical coding systems in research or clinical practice
Demonstrated history of remote work, telecommuting
Previous supervisory experience
Other Requirements:
Ability to telecommute (e.g., internet and computer setup)
Interest in NLP, AI, ML, speech signal processing and other automated systems of assessing human behavior
Experience with report writing for external stakeholders
Ability to provide constructive and timely feedback
Good organizational skills, attentive to details, and able to multitask
Strong written, verbal, and presentation skills
Comfort or past experience with Excel or Google Sheets and Slack
Tolerates ambiguity and has tools for working through those moments of discomfort
Awareness of the importance of confidentiality and the responsible handling of sensitive data
Seeks out and integrates constructive feedback
Brings knowledge of or active interest in learning about cloud-based machine learning systems, including monitoring and automated training (ML Ops)
Loves all things automation and enjoys figuring out new ways to automate development processes
At this time, we require that all applicants are eligible to accept employment in the United States.
Responsibilities:
Serve as Gold Standard annotator for all mpathic labeling manuals and maintain reliability with the labeling team
Label transcripts as needed across customers using mpathic’s proprietary system.
Conduct the preparation for and leading of annotation team meetings
Assign and track completion of annotator assignments
Assist in the creation of synthetic data and sourcing data resources for mpathic detections
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Security & Compliance Architect
mpathic offers AI-powered conversation analytics for life sciences and healthcare, improving communication and engagement with solutions like mTrial, mConsult, and mPulse.
Benefits:
100% funded healthcare benefits
Flexible-managed PTO
Training and education funding
Equity
Experience Requirements:
5+ years of experience in security and compliance, with a focus on ensuring compliance with frameworks like SOC 2, HIPAA, and GDPR.
Other Requirements:
Proven Experience
Cybersecurity Expertise
Compliance Frameworks
Security Technologies
Strong Analytical Skills
Excellent Communication
Additional Skills: Programming or scripting skills for automation and analysis can be beneficial.
At this time, we require that all applicants are eligible to accept employment in the United States
Responsibilities:
Compliance Assessment and Management: Regularly review and audit systems to identify potential compliance gaps against standards like SOC 2, HIPAA, GDPR, PCI DSS, etc.
Security Control Implementation: Design and deploy technical security controls such as access controls, encryption, data loss prevention, network segmentation, and vulnerability management to mitigate risks.
Policy Development: Collaborate with legal and compliance teams to create and maintain security policies and procedures aligned with industry regulations.
Risk Assessment and Mitigation: Identify potential security threats, evaluate their impact, and implement appropriate mitigation strategies.
Vendor Management: Oversee the security practices of third-party vendors to ensure compliance with company standards.
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Senior Software Engineer (Backend)
mpathic offers AI-powered conversation analytics for life sciences and healthcare, improving communication and engagement with solutions like mTrial, mConsult, and mPulse.
Benefits:
100% funded healthcare benefits
Flexible-managed PTO
Training and education funding
Equity
Experience Requirements:
5+ years of experience in software engineering, with a strong focus on backend development using .NET (C#).
Other Requirements:
Proven Experience:
AWS Proficiency:
Database Skills:
Frontend Familiarity:
At this time, we require that all applicants are eligible to accept employment in the United States.
Responsibilities:
Backend Development: Build robust backend systems using .NET (C#) and other languages.
Cloud Infrastructure: Design, deploy, and manage scalable applications in AWS, leveraging services like ECS Fargate, DynamoDB, S3, and others.
Database Management: Work with both SQL (e.g., PostgreSQL) and NoSQL (e.g., DynamoDB) databases to support diverse data needs.
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