Hintech.ai
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About
Hintech.ai provides a platform that transforms phone call recordings from call centers into actionable insights. The technology processes hundreds of hours of recordings, identifying customer-reported issues, generating clear reports, and evaluating service quality metrics like friendliness and professionalism. With a simple, integration-friendly solution, users can expect to have valuable insights delivered straight to their email weekly without the burden of manual analysis.
Platform
Task
Features
• problem identification
• clear and comprehensible reporting
• metrics evaluation through nlp
• custom features and targeted questions
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