Hintech
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About
Hintech is an AI-powered platform designed to transform raw call center phone conversations into actionable business insights. It automatically analyzes millions of recordings, identifying customer issues, evaluating metrics like friendliness, professionalism, persistence, and overall satisfaction scores. The tool generates clear and comprehensible reports from hundreds of hours of recordings, which can be delivered weekly to your email inbox. Hintech also offers custom features, allowing users to define targeted questions for their recordings, similar to how one might use ChatGPT. The process to get started involves scheduling a call with a Customer Success Manager, collaboratively defining problems and desired insights, and then flexible integration. Hintech aims to help businesses stop wasting time on manual analysis and quickly gain valuable insights with just a few clicks.
Platform
Features
• problem identification
• reports
• metrics
• custom features
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