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Hintech

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About

Hintech is an AI-driven platform designed to provide exceptional insights from call center conversations. It automates the analysis of millions of hours of phone recordings, converting them into valuable, actionable data. The platform identifies issues reported by customers, generates clear and comprehensible reports, and evaluates metrics such as friendliness, professionalism, persistence, and overall satisfaction using a trained NLP model. Hintech offers custom features, allowing users to define specific questions for targeted data extraction, similar to ChatGPT. The process involves collecting call recordings, automatically analyzing them, and sending weekly reports with summaries of problems and evaluations. This helps businesses stop manual analysis and gain insights efficiently.

Platform

Task

Features

• problem identification

• reports

• metrics

• custom features

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