Cyara AI-Led CX Transformation Platform

Benefits:

• Paid Maternity, Paternity and Adoptive Leave

• Health Insurance

• Hybrid working based in Ireland

• Flexible Working

• Competitive Salary

Experience Requirements:

• 3+ years in a Customer Success Role working with enterprise level customers

Responsibilities:

• Own the customer outcomes, ensuring they are receiving value from Cyara’s solutions

• Understand the value of Cyara to the customer and be able to articulate that back to key stakeholders and executives

• Executing renewals for your book of business including negotiation and closing with a goal to securing long-term contracts with uplift

• Own a portfolio of 25-30 Enterprise Customers between $2-3m ARR

• Understand the customer pain points and strategic objectives and how they can be solved with Cyara’s technology

Benefits:

• Medical, Dental, and Vision Insurance

• Flexible Spending Accounts

• Flexible work schedules and remote first environment

• Unlimited Time Off in addition to paid holidays

• Life and disability programs

Experience Requirements:

• 5+ years of experience in a technical account management, customer success, or a similar role in the technology/SaaS industry, with at least 2+ years in a leadership capacity

Other Requirements:

• Strong technical knowledge with hands-on programming/scripting language (Python, JavaScript, etc.) experience for testing and/or automation

• Preference given to those coming from CCaaS, UCaaS, CX, or Gen AI

• Proven experience managing and growing high-performing teams

Responsibilities:

• Lead, coach, and mentor a team of Technical Account Managers to ensure exceptional service and support are delivered to customers

• Define and manage development goals, plans, and activities to ensure TAMs stay current and expert on product knowledge, consulting skills, and customer value

• Lead process development and continuous improvement initiatives, delegating across the team, to improve overall team efficiency and effectiveness

• Collaborate with cross-functional leaders to ensure effective delivery of customer satisfaction, retention, and growth