Cerb
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About
Cerb is a highly customizable support and automation platform designed for teams to manage large-scale communication and complex workflows. Unlike rigid helpdesk tools, it functions as a programmable environment where organizations can transform email and social accounts into collaborative shared inboxes. It leverages a purpose-built, web-based programming language called KATA, allowing users to design intricate logic that handles everything from simple routing to multi-step business processes that span multiple external services. The platform includes a browser-based IDE equipped with a step debugger and simulator, enabling teams to build and test automations before deployment. One of its standout capabilities is the integration of AI agents that can connect to various language models from major providers. These agents can be granted specific tools to perform actions, summarize long conversations, draft responses, or answer questions directly from internal documentation. Users can choose between a self-hosted Docker installation for maximum data control or a managed cloud service with high availability and automatic backups. Cerb is tailored for organizations that have outgrown standard ticketing systems and require deep customization. It serves industries ranging from software development and non-profits to large enterprises needing strict SLA tracking and performance monitoring. Because pricing is based on concurrent seats rather than total user accounts, it is particularly effective for global teams with rotating shifts or companies that utilize a mix of full-time staff, contractors, and occasional contributors who do not need dedicated, 24/7 access. What distinguishes Cerb is its open-source heritage and its emphasis on technical flexibility. Having been in development for over two decades, it offers a level of stability and depth that newer SaaS platforms often lack. It provides 100% source code transparency and allows for total data portability between self-hosted and cloud environments. Its programmable nature means it does not force a specific workflow on the user; instead, it provides the building blocks to construct a bespoke support ecosystem.
Pros & Cons
Offers a free-forever self-hosted tier for up to three concurrent users.
Features a purpose-built programming language for advanced workflow customization.
Allows total data portability between self-hosted and managed cloud environments.
Supports concurrent seat pricing, making it cost-effective for multi-shift global teams.
Provides a browser-based IDE with debugging and simulation tools for automation testing.
Higher technical barrier to entry due to the requirement of learning the KATA language.
Self-hosted users are responsible for their own updates, scaling, and backups.
Managed cloud pricing starts at $40 per seat, which may be steep for small teams without complex needs.
Use Cases
Customer success managers can use the KATA engine to automate complex SLA escalations and route tickets based on customer sentiment.
IT operations teams can deploy self-hosted instances via Docker to maintain full control over sensitive data while automating internal helpdesk requests.
Global support departments can utilize seat-based pricing to allow multiple shifts of agents to share a single license, reducing software costs.
Knowledge management teams can build AI agents that scan internal documentation to provide instant, automated answers to common customer inquiries.
Platform
Task
Features
• customizable dashboards
• shared team inboxes
• self-hosted docker deployment
• multi-step form interactions
• sla and performance tracking
• interactive ai agents
• browser-based ide and debugger
• kata automation language
FAQs
How does seat-based pricing work in Cerb?
Pricing is based on the maximum number of concurrent workers logged in at once rather than total accounts. For example, a 30-person team split across three non-overlapping shifts would only need 10 seats.
Can I move my data from a self-hosted instance to the cloud?
Yes, Cerb allows full data migration between self-hosted and cloud environments at any time. The database structures are 100% compatible and subscriptions are interchangeable.
Does Cerb offer discounts for non-profit organizations?
Yes, registered 501(c)(3) organizations or their international equivalents can apply for a free license with more than one seat. The organization must be primarily funded through donations or grants.
What AI models can I use with Cerb's agents?
Cerb allows you to integrate AI from major providers and connect to various large language models. These agents can be granted specific tools to perform tasks, draft replies, or summarize conversations.
Is there a way to test automations before they go live?
Cerb includes a browser-based IDE that features a step debugger and a simulator. This allows developers to pause workflows and test multi-step interactions without affecting live data.
Pricing Plans
Self-Hosted Paid
USD40.00 / per seat/month• Unlimited seats
• Full control over environment
• Staging instances
• Permanent license for versions
• Self-managed updates
• Direct DB access
• Custom email config
Cerb Cloud
USD40.00 / per seat/month• Fully managed
• High availability
• Automatic backups
• Global data centers
• Instant security patches
• High-deliverability SMTP
• Bring your own domain
Self-Hosted Free
Free Plan• First 3 seats free forever
• Deploy with Docker
• Full data control
• Direct database access
• Community portals
• Web-based IDE
• KATA automation language
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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