Cerb
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About
Cerb is an extensible platform specifically designed for support teams, providing robust tools for superior customer service through unlimited customization and data ownership. With over 23 years of real-world use and testing with millions of conversations, it's fine-tuned for extreme productivity, scaling from solo founders to enterprise teams. Users can deploy it self-hosted or via Cerb Cloud, with the first self-hosted seat free forever. The platform enables building ideal support workspaces, transforming emails and social accounts into team inboxes, creating personalized shared workspaces, and monitoring performance with dashboards. It features KATA, an intuitive automation language for complex challenges, allowing integration with any API and workflow automation. Significantly, Cerb leverages leading language models to build AI agents that can take action, answer questions automatically from documentation, draft responses, summarize conversations, and enrich data from disparate systems.
Platform
Task
Features
• data enrichment from disparate systems
• ai-powered automatic responses and conversation summarization
• ai agent creation using leading language models
• api-based service integration
• kata automation language for workflow customization
• performance and customer satisfaction monitoring dashboards
• personalized shared workspaces
• team inbox for email and social accounts
FAQs
What are seats?
Seats determine the maximum number of workers who can use Cerb at the same time. Non-overlapping shifts can share seats, meaning you pay per concurrent user, not per account.
Do you provide academic discounts?
Yes, Cerb offers a 50% discount to accredited academic institutions, including publicly funded K-12 and preschools.
Do you offer a discount to charities and non-profits?
Yes, eligible charities and non-profits registered as 501(c)(3) organizations (or national equivalent) can receive a free Cerb license with multiple seats.
What qualifies an open source project for a free license donation?
Open source projects qualify if they have a website, 100% public source code, a self-hosted option with an open source or fair-code license, and no mixed commercial activity.
Can I migrate between self-hosted and Cerb Cloud?
Yes, you can migrate your data between self-hosted and Cerb Cloud at any time as they are 100% compatible and subscriptions are interchangeable.
Pricing Plans
Self-Hosted
$40.00 / per seat per month• License never expires for versions released during your subscription
• Academic institutions, non-profits, charities, and open source projects eligible for additional seats or discounts
• Downgrade to a community license from self-hosted or Cerb Cloud at any time
• Retain permanent free access to your data
• Optional real-time enterprise support is available
Cerb Cloud
$40.00 / per seat per month• Start with a free trial and no time-limit as long as you're active
• Highly available, secure, monitored, and scalable as a fully managed service
• Instant access to the latest stable version with same-day urgent bug fixes
• Automated, redundant, point-in-time backups with data recovery
• Includes optional Cerb Cloud SMTP service for highly deliverable, high-volume outgoing mail (SPF, DKIM, DMARC)
• Includes optional Cerb Cloud MX service for instant delivery of inbound mail (POP3/IMAP is supported but not required)
• Includes hosting for unlimited community portals (conversational bots, Support Centers)
• Optionally bring your own domain name (e.g. support.example.com)
Self-Hosted Free
Free Plan• First self-hosted seat is free forever with no license or registration required
• Register for a free 3-seat license for the current version
• Self-hosted on your choice of infrastructure
• Responsible for installation, upgrades, scaling, monitoring, security, and backups
• Every member of your team can run free local copies for testing, development, and staging
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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