BoldDesk
Click to visit website
About
BoldDesk is an AI-powered customer service software built by Syncfusion. It offers features such as a ticketing system, live chat, omnichannel inbox, knowledge base, and task management. The platform helps manage customer interactions, automate workflows, and improve team efficiency.
Platform
Task
Features
• task management
• ai copilot
• workflow automation
• knowledge base
• live chat
• omnichannel inbox
• ticketing system
• contact management (crm) organize customers and companies to track customer interaction.
FAQs
What is a Help Desk Software?
Help Desk is a software tool that handles a variety of customer support tasks. It serves as an operating system for your customer service team.
Can I add multiple brands under the same organization/tenant?
Yes, BoldDesk supports the multi-branding feature. Using this, multiple customer portals can be set up under single tenant/organization.
Can I white label or rebrand the customer-facing support portal?
Yes, BoldDesk supports rebranding the customer portal to match your organization’s brand.
Can I pull real-time data from BoldDesk for external system integrations?
Yes, BoldDesk supports webhooks for Ticket, Contact, and Contact Group events. It allows you to send real-time data from the BoldDesk to external system integrations.
Does BoldDesk support to create/update a ticket via Email?
Yes, tickets can be created and updated via email using the BoldDesk by sending an email to the configured support address.
Where can I find the latest release changelogs of BoldDesk?
You can check the Product Updates page for the latest release updates and announcements.
Are there APIs available to integrate with external systems?
Yes, BoldDesk provides a rich set of APIs to developers for external application integrations.
How to create a support ticket to contact BoldDesk support?
You can create a ticket using the BoldDesk support portal support.bolddesk.com or you can drop a mail to support@bolddesk.com
Is it necessary to login for viewing the tickets?
Yes, user should be logged in to view the tickets.
Pricing Plans
Essential
$124.00 / month• Unlimited agents
• Unlimited articles
• Unlimited end users
• Email ticketing
• Knowledge base
• Workflow automation
• Canned responses
• Agent signature
• Custom fields
• Custom views Custom domain Custom email templates Custom ticket status Web widgets and web forms
Pro
$249.00 / month• Unlimited agents
• Unlimited articles
• Unlimited end users
• All Essential features, plus:
• Live Chat WhatsApp & Facebook Instagram & SMS
• Ticket auto assignment
• Ticket templates
• Macros
• CSAT surveys
• Multiple ticket forms Multiple SLAs & business hours SLA reminders & escalation Artificial intelligence add-on (beta)
Business
$499.00 / month• Unlimited agents
• Unlimited articles
• Unlimited end users
• All Pro features, plus:
• Live Chat WhatsApp & Facebook Instagram & SMS
• Ticket approvals
• Activity/task management
• Agent shifts
• Custom Dashboard
• Scheduled reports Multibrand help desk Multibrand knowledge base Add contacts to multiple contact groups Brand-specific custom email templates Artificial intelligence add-on (beta)
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
Alternatives
CoSupport AI
Generative AI for Customer Support teams, automating up to 100% of requests.
View Details
Dante AI
AI-powered customer support with AI agents that automate conversations and scale without coding, offering AI chatbots and voice agents for various platforms with flexible pricing.
View Details
Chatbase
Chatbase is a platform to build & deploy AI Agents for your business to handle customer support & drive more revenue.
View Details
Chatwoot
Open-source customer engagement platform for managing conversations and building customer relationships across multiple channels.
View Details
Brainfish
Brainfish is an ambient AI support agent that delivers real-time, guidance and proactive support using computer vision and AI. It helps automate knowledge creation, reduce customer effort, and understand user behavior.
View DetailsFeatured Tools
Songmeaning
Songmeaning uses AI to reveal the stories and meanings behind song lyrics. It offers lyric translation and AI music generation.
View Details
Whisper Notes
Offline AI speech-to-text transcription app using Whisper AI. Supports 80+ languages, audio file import, and offers lifetime access with a one-time purchase. Available for iOS and macOS.
View Details
GitGab
Connects Github repos and local files to AI models (ChatGPT, Claude, Gemini) for coding tasks like implementing features, finding bugs, writing docs, and optimization.
View Detailsnuptials.ai
nuptials.ai is an AI wedding planning partner, offering timeline planning, budget optimization, vendor matching, and a 24/7 planning assistant to help plan your perfect day.
View Details
Make-A-Craft
Make-A-Craft helps you discover craft ideas tailored to your child's age and interests, using materials you already have at home.
View DetailsPixelfox AI
Free online AI photo editor with comprehensive tools for image, face/body, and text. Features include background/object removal, upscaling, face swap, and AI image generation. No sign-up needed, unlimited use for free, fast results.
View Details
Smart Cookie Trivia
Smart Cookie Trivia is a platform offering a wide variety of trivia questions across numerous categories to help users play trivia, explore different topics, and expand their knowledge.
View Details
Code2Docs
AI-powered code documentation generator. Integrates with GitHub. Automates creation of usage guides, API docs, and testing instructions.
View Details