UChat
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About
UChat is an omni-channel chatbot platform designed to help businesses automate customer engagement without writing code. Founded in 2019, the software provides a visual drag-and-drop builder to create AI agents that function across 15+ channels, including WhatsApp, TikTok, Instagram, and Facebook Messenger. The platform's primary purpose is to scale business operations by handling sales, customer support, and lead qualification automatically around the clock. By centralizing interactions from various social and messaging apps into a single hub, users can maintain a consistent brand presence and ensure no customer query goes unanswered. The tool works by allowing users to map out conversational logic using its intuitive flow builder. Key features include automated abandoned cart recovery for e-commerce, AI-driven lead qualification, and a unified CRM to manage customer data. For situations where a human touch is required, UChat facilitates seamless live chat handoffs, moving conversations from the AI to a staff member instantly. This is complemented by Kanban-style ticket boards for team organization and dedicated mobile apps for iOS and Android, which allow agents to monitor and respond to inquiries from anywhere. UChat is best suited for small to medium-sized businesses, social media managers, and digital marketing agencies. Agencies in particular benefit from the platform’s partner plan, which offers full white-label capabilities. This feature allows service providers to use their own branding, set custom pricing, and manage multiple client accounts under their own domain. Additionally, the tool integrates with essential business applications like Shopify, HubSpot, and Zapier, allowing for automated workflows triggered by events such as Stripe payments or Calendly bookings. What sets UChat apart from similar tools is its extensive channel support and focus on business growth. While many competitors focus solely on web chat or specific platforms like Facebook, UChat’s ability to integrate with TikTok and WhatsApp provides a significant advantage for modern digital marketing. Furthermore, the platform maintains a high standard of security with ISO 27001 and SOC Type 2 certifications. This blend of versatility, agency-friendly white-labeling, and robust security makes it a comprehensive solution for companies looking to modernize their communication infrastructure.
Pros & Cons
Supports 15+ messaging channels including unique options like TikTok and Voice IVR.
Provides robust white-labeling tools for agencies to resell the platform under their own brand.
Maintains high-level security certifications including ISO 27001 and SOC Type 2.
Includes dedicated mobile apps for iOS and Android to manage customer tickets on the go.
Offers a highly flexible auto-scaling model to add more bots or users as your business grows.
The free forever plan is restricted to a maximum of 200 bot users.
Support response times for free users can take up to 48 hours.
Full white-labeling and reselling capabilities are locked behind the most expensive Partner plan.
Advanced CRM features like custom ticket boards require a paid subscription.
Use Cases
Social media managers can automate replies to Instagram comments and DMs to maintain high engagement rates 24/7.
E-commerce owners can sync UChat with Shopify to automate cart recovery and send personalized product recommendations.
Digital marketing agencies can use the white-label partner plan to offer branded automation services to their clients.
Support teams can deploy AI agents to handle common FAQs and only escalate complex issues to live staff via the unified CRM.
Platform
Task
Features
• visual flow builder
• white-labeling
• shopify integration
• ai sales agent
• omni-channel support
• live chat handoff
• mobile management app
• unified crm
FAQs
Does UChat require coding knowledge?
No, the platform features a visual drag-and-drop flow builder that allows users to design complex automation logic and conversational workflows without writing a single line of code.
Which communication channels are supported?
UChat supports over 15 communication channels including WhatsApp, Instagram, TikTok, Facebook Messenger, Telegram, SMS, and Voice, allowing you to engage customers wherever they message.
Can I hand off conversations to human agents?
Yes, UChat includes a live chat transfer system that allows AI agents to instantly escalate complex queries to human staff while maintaining the full context of the customer conversation.
Is there a free version available?
Yes, UChat offers a 'Free Forever' plan that includes one bot and up to 200 bot users, as well as a 14-day free trial for those who want to test all premium features before subscribing.
Pricing Plans
Business
USD15.00 / per month• 1 bot
• 1000 bot users
• 5 members
• Unlimited automations
• Access all PRO features
• Auto scaling enabled
• 24h support response
Partner
USD199.00 / per month• 5 bots
• 10000 bot users
• 5 members
• Full white label
• Custom domain & UI
• Priority support (4h)
• Reselling licenses
Free
Free Plan• 1 bot
• 200 bot users
• 2 members
• Omni-channel enabled
• 14-day pro trial
• No credit card required
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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