IT Support Specialist
Experience Requirements:
Minimum 1–2 years of experience in IT support, helpdesk, or a similar role.
Other Requirements:
Hands-on experience with Mac, Windows, and Linux environments.
Solid understanding of networking fundamentals (TCP/IP, routing, VLANs, VPN, Wi-Fi).
Familiarity with cloud and SaaS tools (Google Workspace, Microsoft 365, Slack, etc.).
Experience managing SaaS applications, user accounts, and access controls.
Familiarity with physical office security systems (badge access, cameras).
Responsibilities:
Provide first- and second-line IT support for employees, resolving hardware, software, and network issues.
Support and maintain Mac, Windows, and Linux operating systems.
Troubleshoot networking issues related to TCP/IP, routing, VLANs, VPNs, and Wi-Fi.
Manage and support cloud-based productivity tools such as Google Workspace (G Suite), Microsoft 365, Slack, and other SaaS platforms.
Administer user accounts, access permissions, and device provisioning/deprovisioning.
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