Customer Success Director
Benefits:
Competitive compensation with meaningful variable upside
Experience Requirements:
8β12+ years of experience in Customer Success, Account Management, or Procurement Transformation roles
Proven success executing renewals and expansion enablement in enterprise SaaS environments
Strong understanding of Source-to-Pay (S2P) and ERP processes
Experience with SAP Ariba, Coupa, Oracle, or similar platforms
Background in procurement or supply chain transformation
Other Requirements:
Procurement certifications (CIPS, CPSM)
Experience working with global delivery models (onshore/offshore)
Executive presence with VP- and C-level stakeholders
Responsibilities:
Own and execute renewal motions to deliver Gross Revenue Retention (GRR) targets
Drive Net Revenue Retention (NRR) by proactively identifying, qualifying, and advancing CSQLs
Build and execute strategic engagement plans as a trusted advisor to executive stakeholders
Lead QBRs, Success Plans, Value Plans, Roadmaps, and Executive Alignment Meetings
Monitor customer health signals and take decisive action to remediate adoption gaps
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